RK
Riz K
Active since Apr 2017
5
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0
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Reviews
5 reviews25 months ago
Worse service ever from Investec
I called Investec to request a transaction history for a period in 2022 (2 years ago - therefore couldn't generate it electronically). I am told i have to wait at least 48 hours. From a bank that charges R1000 a month in banking fees. The bank is "selective" on who they assits and who they dont assist. So happy to leaving Investec, id advise you save yourself and do the same. A colleague called 10 minutes after my call and BOOOOOM!! - they have their transaction history sent via email when i was told that they have "technical delays"...lets call a spade a spade!
212 replies
68 months ago
Best in Cape Town
Thank you for great and professional service! I did a clean without an anaesthesia because I had a great leading dentist. Wish you much wellness.
0 replies
75 months ago
Racism. Xenophobia. FRAUD.
***ual assault, Fraud, Xenophobia I have a business account with Standard Bank. On 22/12/19 I purchased an online ticket for flight with a merchant. Due to the Standard Bank website being “overwhelmed” as per STD Bank recorded explanation, my funds of R 11 065 was deducted from my account but the transaction did not go through. Thus i had funds deducted and no ticket issued. I called in the airline first who informed me that an authorization number is needed. I should get it from STD Bank. I called STD Bank and they refuse to give it me for their own poor reasons yet to be legally clarified. The merchant called STD bank and they still refused to give authorization number. I am now very angry as it’s now 29/1/2020 and I still have my funds out of my account with no ticket issued as the merchant cannot process purchase without auth number. I submitted a fraud case so this could be investigated further on 23 december 2019. I submitted a fraud case due to STD Bank refusing to give nor the Merchant the auth number, thus far I have received no case number, I have received no follow up, I have received zero communication. Yet my money has left my account for a non processed ticket from 21/12/2019. I have called and vented my frustatration many times but on a recorded phone all I was informed on the studipity of black people financially. Imagine that! Racism is now the reason to withhold my money. I went to the head office in Cape Town with a journalist listening to the recorded 4.5 hour negligence from standard bank. I was made to sit in reception with no aid and no help. Reception refused to register my case and called security when i vented my anger for standing for 4 hours unassisted due to the racism of these "non-black" STD Bank employees who refused to call anyone to help me. This is illegal institutionalized racism. No financial institution has the right to do this to anyone nor may any institution ever hold racism as a reason for withholding funds from a customer. I went further to speak to Managers eg Kagiso MAKGELEDISE from Essellen street branch who laughed on the phone at my problem with this case of fraud on my business account To date, 28 January 2019, STD Bank has denied this transaction, for which i have the evidence and transaction records. Following which STD Bank informed me that the the funds may only be reversed into my account should the card number(my card was discarded on 23 December after filing a fraud case, this was discarded in a STD Bank Branch by the consultant) used and transaction records i have be given. This is called BLACKMAIL. Failure to release my funds unless i give you records that incriminate you. This in addition to the racism experienced and noted earlier. I even went as going to the main branch in cape town in which i waited 1.5 hours to be served. Once i threw a tantrum, i was laughed at and attended to by a by passing personel who refused to note my problem. Had i been white, i would have been attended to far earlier. Instead i am sidelined like a dog. I was laughed at by STD Bank Fores**** HeadOffice employees who laughed at me included LORNA ZIFO and Sphiwe mbande. In addition to this, i was made aware that my dispute #********** given on a recorded phonecall was NEVER registered by standard bank on the recorded phonecall dated 23/12/2019 at 10h53. Everytime i enquired, noone knew what was happening as it was never registered. Try to show me how racism isnt motivated in this. The icing on the pudding is the ***ual assault and harrassment i received at STD Bank Main Brain, Fores**** Cape Town in which an employee whose name and job title is to be revealed by my private investigator, harrassed me ***ually as a female alone in a bank after closure of the bank and who called me a modern day ********** in formal clothing. All whilst laughing IN FRONT OF CCTV in reception(where i had stood for 4.5 hours unassisted) and sharing the joke with his security guards on the PREMESIS. I Have recorded phonecalls, conversations in bank(in full knowledge) and recorded names, dates and times of each pathetic fraud driven, ***ually aggresive STD Bank employee i have dealt with. The worst being NCEBA JONAS of the Fores**** Main Branch who took 3.5 hours of me waiting in reception to tell me to "go to hell". I recorded this on video/audio. I have since laid charges criminally and sold the story to CAPE ARGUS and NEWS 24 who are now following the evidence of the unreturned funds. (e.g recorded phonecall registration of fraud case with transaction confirmed by dispute consultant on transaction history, Forensic reconciled statements, OTP pin on purchase, Transaction deleted from formal statement, SMS notification of purchase) Racism and XENOPHOBIA and FRAUD and ***UAL HARRASSMENT at its best. I have had money stolen from me. I have been threatened by the bank on complaining about this. I have been ***ually assaulted by STD Bank during operating hours on STD Bank premesis with viewing employees laughing whilst recorded on CCTV and my cellphone. (voices identifiable as per police detective) If you think in 2020 with the #AMINEXT movement and the EFF womens league that ***ual assault on company premesis will surfice?! I will make an example out of you as front page news. The employer accused of assault, NCEBA CALVIN JONUS, went as far as stalking me on social media platforms to increase his threats towards me. ALL DOCUMENTED!!!. Is this the behaviour of standard bank?! ***ual assault that even invades us in a social media platform? what an amazing bank - please monitor them for the front page story that will result in the lawsuit of a lifetime! i have documented everything and top firms are happy to represent me pro-Bono :) Kindly copy + paste to share. Lets make STD Bank famous! I WILL NOT BE A ***UAL ASSAULT VICTIM!!!!
56 replies
84 months ago
******s!!!
Safana Panelbeaters was an insurance referred panel beater(Oakhurst Insurance), the assault they give their clients, should be made public and known to future women using this business. On friday, the manager named Tebogo, ordered for me to be dropped off at a destination by a tow truck driver named Samuel who works for their company. The driver and his friends assaulted me heavily at the business parking lot, tried to **** me, stole my wallet, and damaged my phone completely in an attempt to steal it. Police arrived at Safana Panelbeaters and arrested suspect immediately and stated its not the first time! The assualt and attempted **** of a client was not even enough for the manger, Tebogo, to avail himself after police asked that he comes to the crime scene(his business - safana panelbeaters) Criminal charges are underway.
0 replies
110 months ago
ATM MAchine Malfunction
<p>I went to FNB(North Rand Road) on a busy day, month end(25 MArch 2017) to deposit money. i sopted to use the ATM to deposit which i have done alot of times. i used the ATM and it took my money but did not credit my account. The amount deposited was R8000.00</p> <p>i immediately informed the branch manger, who was not at all interested in helping me. Eventually after getting verbally aggressive, i was assisted but no ADT team was activated to return my funds immediately. I filled in an ATM form and was told it would be refunded the next working day. I am a private client and also informed my private banker on the problem and told him to contact me ASAP on the next working day.</p> <p>FNB did not return my funds nor did they call me to tell me why. I went to FNB and only when i informed them that i would not leave until my problem was sorted did they do damge control. They claim ADT was done and only an excess of R3300 was present and that i should come into the bank so we can "TALK IT OUT". I immediately activated lawyers to deal with the issue. My incredibly stupid priovate banker, an idiot for whom i pay high banking fees to facilitate problems faster, has not even called me. I wrote FNB private management an email to have the manager call me since 27/3/17 but no one has.</p> <p>The most pathetic service of banks i have ever seen. I am R8000-00 less aand noone has bothered to return my hard earned money!!!!! The media will get word of this issue, this is just pathetic client punishment.</p> <p> </p>
56 replies
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1 (20%)
4 Star
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2 Star
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1 Star
4 (80%)