CW
Craig W
Active since Apr 2017
13
Reviews
0
Industries
Reviews
13 reviews28 months ago
Miway consultants giving different quotes to try ***** sales. Unfair treatment by Miway consultants.
I was quoted R1117 at 12:20 for insurance and was told by consultant Tawhira Jardine. He said it is valid for 24hours. I told him i need to discuss with my family. I messaged back at 11:40am to accept the installment and was assisted by Botlhale Mojela, I told her of the quote and wanted to accept. She proceeded to ask all the same questions for more than 1 hour. I told her all this has been done already and is taking to long. During all this their office was closing at 13:00 she proceeded to give me a quote of R2250, I told her I cannot accept this and I want what was quoted to me. She said there is nothing she can do and I should accept this and get transfered to retention to try get a lesser amount. I told her I want to speak to her Manager or supervisor and she said they are all gone and she has to end the call.
0 replies
38 months ago
Virgin Active can't go digital and refuses
#VirginActive #discoveryceo Adrian Gore, it is with great distaste and disappointment that I am writing this post. Let me start off by saying we now live in the "digital" age where everything is done this way. There is the odd pamphlet that one would find in their mailbox to remind us that we actually do own one. With this in mind, I belong to Virgin Active on the Bluff here in Durban and have been for a while now, I have forgotten my card on quite a few occasions and had to sign in to a maximum of three times then was told I had to pay ,#VirginActive #discoveryceo Adrian Gore, it is with great distaste and disappointment that I am writing this post. Let me start off by saying we now live in the "digital" age where everything is done this way. There is the odd pamphlet that one would find in their mailbox to remind us that we actually do own one. With this in mind, I belong to Virgin Active on the Bluff here in Durban and have been for a while now, I have forgotten my card on quite a few occasions and had to sign in to a maximum of three times then was told I had to pay R50 for a new card. A couple time I went all the way home to fetch my card but sometimes I just paid the R50. I was not happy to pay but alas I did. My bank FNB and like other banks allow you to add their cards to third party apps like Samsung Pay, Google Pay and so on, to do payments at stores, garages etc. So I found an app "Stocard" on my Samsung app store which allows you to firstly take a front and back picture of your car as well as create the same barcode or QR code on the back of you various store cards like Pick n Pay, Dischem, Builder Warehouse the list goes on. It also allows "Virgin Active", now for someone like me who does not like carrying a wallet and always forgets their card because everything is on my phone, this was perfect. I loaded this and went to my branch and the guy at Virgin Active reception was amazed and said this makes so much more sense, I made my wife and daughter do this and a few friends, life was good again. Keeping this in mind, an Employee of Virgin Active told me a couple time that Virgin Active wants to stop the digital card access because they are losing money from not making new ones, this person also said the card costs them about 50cents and they charge R50. A couple days ago my daughter was stopped from using her app by the Bluff branch manager. He said it is not secure like using the card, I was not there at that time to speak about it to him. So I asked the reception guy to ask the manager to call me. My point as stated above is that FINANCIAL INSTITUTIONS like our banks allow these other apps to use our bank cards, where money is actually involved, and serious fraud could happen, the virgin active card is just an access card to the club which at all times a reception person is viewing your profile and picture when you scan in. They are doing their job, or so I thought because as per attached, you can see the manager response to me saying that the pictures they have are more than 10 years old and cannot be sure of the person coming in and that's why they use the actual card. He also said they do drives to update the pictures so this made me upset because if they are doing drives to do this update, of which i have never seen and I have asked other patrons and friends who go to this club, neither have they. This upset me because why do the reception people make us scan then look at their pc then us then we go in. Also if they are not confirming this then what stops a person giving their card to someone else at gate after they enter so that person can come in because their pictures are more than 10 years old. This manager makes no sense in trying to justify why, even after I told him that a Virgin active staff member told me it was to make money for the club and he responded, "That is not entirely true" , he then told me that going forward I will have to use the card because it is in the terms and conditions of which I understand but the world has changed and moved forward, especially going digital for efficiency, convenience as well as helping the planet by not having to make plastic cards or making any card for that matter. The physical card is for people who prefer to have it or those who don't have the means to keep it digitally. #Bluffview Bluff, Merebank, Wentworth, Austerville, Treasure beach and surrounding areas people who use the club, I am sure if didn't have to carry so many cards including this card because it is on your phone, it would make life a "little" more easier and convenient. I this post is about the use of a digital card, maybe I should add about how many machines ie treadmills, cycles etc that are always not working and come there to wait. Sorry, I digress. Below is the email response I got from the Branch manager. Please help me understand this and why!?!?!
0 replies
45 months ago
Bland Bland Bland, food with no flavour at all.
Ordered the lamb shank, Pork belly and the Pork Medallions for wife, daughter and myself here at Cafe Gitano in Pavilion Durban. The quality of the food has dropped tremendously, the lamb normally has its own flavor, but was just unflavored meat on the bone, the mash that used to be creamy and flavourful is now just boiled and mashed up potatoes. The food is very bland and unsatisfactory. I cannot remember a time I used so much salt just to add some taste. Worst R550 I have spent and very doubtful I will be back. Left a bitter taste in having lunch here.
0 replies
50 months ago
Unauthorized Cellc profile and bad service
I have closed my account with Cellc in March 2019. To date I still have an active account showing on my ITC for R535. I have emailed numerous times with no help at all. The number ends in 19 and I don't even know what reference to give but I keep giving my ID number with no help.
187 replies
56 months ago
Untrustworthy Sales Staff
I saw an ad from Bluff branch in June saying no joining fee. I called through and spoke to Sash. She was very nice and polite, she even asked for other referrals which I did. I got my wife and daughter to also sign up with me. At the gym when signing up, I asked Sash if we would get the gym bags and stuff to which she replied that she does not have any stock and will give us when they come in. I said no problem and went along. A month along my daughter and I were getting promotional messages from Sash saying we must put on our whatsapp which we did. My daughter brought in two of her friends Jade and Sherri who signed up. My wife then brought in her friend Aneesa who also signed up. I kept asking Sash where was our bags and her last response was that she can "organize" 1 for me but not my wife and daughter as yet." I did not respond to the because that was not what she agreed to. Also the fact that she said "As yet" led me to believe that she is still organizing the bags for them. I asked her again on Friday 17/9/2021 and she just told me that it was not part of my joining special and sent me a pic of her ad. I told her what she agreed to with us about giving us bags and said she would never have said that, both my daughter and I could not have heard her say the same thing. She became rude in the sense that she did not want to deal with me because only what she says is right. Throughout the conversation she did not show empathy or even apologize for communication problem between us. I told her she can keep HER bags and I am not hard up, I was just asking for what SHE promised. I get the sense that she and Virgin Active Bluff work on a dishonest and misleading basis, we do and get what she wanted then once signed up there is no service or follow up. Had Sash just told us that there would be NO bags, I would understand, Bags are cheap and easy. The other staff I encountered at Bluff branch were very helpful and polite, explaining processes and procedures about Covid etc. But with Sash and her bad attitude it just leaves a bad sour taste in my mouth and I will not recommend her as a person of trust to deal with. I did tell Sash that I will take this further because of her rudeness and she didn't even bother to respond in any way. She may have even blocked me, I am unsure. Sash/Virgin Active - very distasteful.
0 replies
61 months ago
Worst service and incompetent staff of VODACOM
I was trying to earn vodabucks but their system did not allocate to me on 3 different occasions. I contact the help desk via the app. Went through the authentication process for MY account and was told I didn't give correct answers. I asked where I need to correct or ask another question because there is different dates etc for certain things. Everything we do has security and with good reason. I applaude the security but to be told they cannot help me without giving me direction or even 1 chance to correct my answer is unacceptable. My whole query is about why Vodacom is not giving me my vodabucks when I earn them and not asking for account info, or change details or anything that would affect my account, I was asking WHY VODACIM WAS NOT GIVING ME WHAT US DUE TO ME BY FOLLOWING THEIR RULES TO EARN VODABUCKS. She cut me off and ended the conversation. I WAS LEFT HANGING. I don't see the reason to stay loyal to Vodacom firstly because they have empty promises and secondly because of their staff who supposed to show empathy and assist within reason and security. I hate Vodacom at present because this is not the first time I have been rudely dealt with because of their incompetent staff and I say this because of their don't care attitude in branches and contact centre's.
106 replies
63 months ago
Bad service and worse customer service.
Went in to Builders Warehouse Rossburgh for my online order of mini tool and helped by Nosipho at the online collections, she said my order is not in. I told her to check and she said there is nothing. I told her I ordered it on the 4/2/2021 and today is 23/2/2021. I told her it is unacceptable and want my money back, I asked for the manager and then she said let her check something. Then wow! All of a sudden it is here! I said this is not right and that she did not check the first time and was just sending me away, and she said "Believe what you want." Unacceptable behavior and attitude.
0 replies
78 months ago
Cellc takes and dont care
I have two data lines with CellC, I received a call asking to upgrade because the 1 I have has changed. I told them I am not happy with the offering right now and she tried to get me to go onto another deal. I said I would like to cancel then she said she doesnt do that. I asked to be transferred to the right department then she put the phone down. These cellc people and company only know how to take money and not help. I even tried cancelling a line in store at Bluff branch and they said they cant help or take an instruction from me because it was weekend
105 replies
99 months ago
Ripoff by Dstv installer Unique Installers and rude Call centre consultant
I have an existing DSTV account, so I purchased a decoder from Hi-Fi corporation in Springfield Durban with the free installation and dish. I told them I want this to be installed in my daughters room but don't want another expensive package. I called the number and spoke to a consultant who said someone would call to arrange installation. A Lennon from Unique Installations came, he said because I have an existing dish it will cost me R1500 to do the connection. I told him that's too much and to leave it. He gave me attitude because I wouldn't accept and left. I called DTSV again on the 15/02/2018 and spoke to another consultant who said another installer will contact me, to my dismay, it was the same installer. I told him I just want to have the dish installed straight to my daughters room. On the phone he said ok but when he got to my premises he's telling me I have to activate with a R359 package or else he does not get his money from you. I told him this was not indicated to me when I bought the dish and I just want the R19 or R29 package installed for my daughter, he gave way more attitude, I then called ********** 231 again and the lady who answered told me with attitude as well saying she explained to me. She was quite abrupt with me and said she wants to talk to the installer. I gave him the phone and he was telling her his own thing about me being and existing customer and that he needs to take off my existing dish. I then got angry and told him to give me my phone because he is talking nonsense to her. I then told him to just leave as I cannot handle all this nonsense. This is the way DSTV is treating me because these people represent you and are only out to make more money.
210 replies
104 months ago
Upgraded incorrectly and charged extra
I was due for upgrade on my data contract for ********** 983 in September. Someone called me to upgrade and the package was to change to a 40gig deal. That person didn't do that and just upgraded as a renewal, I complained about this and was called back twice to say it will be sorted out and nothing. Today is a new month and now I've been charged for the higher package and still have the same contract. R200 more than what I should be paying. Cellc is messing me around as nobody wants to help. Just going from bad to worse.
122 replies
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