Active since Apr 2017
3
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3 reviews38 months ago
Do not use services from Pro Tech Electronic
Technician came to my house to repair a fault on my TV. Fault repaired at a cost o R2300 with one year warranty. Fault returned one month later. After multiple promises via WhatsApp to come and fix the problem, technician never arrived. Now they don’t answer the phone or look at my WhatsApp messages. They ignore my emails. No physical address on their website or invoice. There is no option to comment on their website. So frustrating I could never recommend anyone to use their services.
0 replies
64 months ago
VOX Telcom FAIURE to deleiver
Impossible to get a response from them in respect of a problem. Requested a line upgrade from 100/10 to 100/100 on 1st December. Was away for December and on my return found an email dated 30th December advising that the new service had been provisioned. H One month to follow up!!!! However when I checked Vox had given me a 10/2 line, not the 100/100 that they have invoiced me for; which more often than not hovers around 1/1. I am now in day 4 of multiple calls to both VOX and Vumatel to resolve the issue. Left messages for 2 managers who have not returned calls. Still no resolution IF THIS IS YOUR BEST VOX THEN YOU HAVE FAILED MISERABLY. You all need a course in what customer service means.
0 replies
110 months ago
Bad customer service
<p>In the short time I have had fibre, I have been down for unacceptably long periods 3 times. Fibrehoods says they will respond in 48 hours. Ridiculous. Who can afford to be off the net for 2 days. This is obviously an arbitrary decision on their part because they do not have sufficient support staff. Also the communication is terrible. Don't answer calls. Not available 24/7. I am not a fan of Telkom but they definitely sorted out problems far faster. Unless service improves dramatically, the moment another fibre provider arrives in my hood, I will change!!!!!</p>
0 replies
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