Active since Apr 2017
10
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10 reviews8 months ago
Pick and Pay ASAP - time slots for delivery always DELAYED
I was excited that pick and pay's NEW Asap app gives an option to choose time slots - had my doubts but tried it anyways. I can pick my slot but order is NEVER delivered in that time slot... ALWAYS delayed. Makes planning hard for grocery delivery when at work / home. Hope in future it will be more accurate.
106 replies
27 months ago
FNB holding up sale of house
FNB One Account We are in process of buying a house from a seller that is a client of FNB and has a one account. FNB is holding up the process by not given the settle amount. The lawyers have tried over and over, no assistance.
116 replies
33 months ago
FNB not assisting in keeping my money safe after *****
On my credit card *****ulent purchases went off. As soon as I noticed this, I went on the app to cancel my card, cancellation comes with a bunch of questions that takes time to answer, so the quicker way is to transfer the money out your account to another. 4 purchases went off in a row, without FNB flagging it. I got my card cancelled and phone the ***** line, where I had to hold for a long time before someone was available. Got my ref and investigation to be done. Then......... the same place tries to take money out of the same account!! I phone FNB, eventually someone answers.... I ask, how can someone try and take money out of my account where I cancelled the card???? Fnb states they were trying to take it with a different card... The *****ster was trying to take money again with a card that FNB reissued and was not even ACTIVATED by my yet or in my position. The ***** department advises me that i should close this account and open again with new account number... This was Friday, the correct department was closed to speak to. Okay, Monday.......... using the app secure chat, everyone refers me to someone else. FNB struggles to understand that I do not want a new card!!! What will this help if the *****sters can already get the new card's info too, without me having the card. So eventually I get through to someone who can answer me if I may close this account and open a new one cause this one is compromised. My answer from FNB was no, I have to settle the account first. So they did not pick up the *****, and they won't help me keep my account safe!!!!
180 replies
39 months ago
NO ASSISTANCE WESBANK MATERNITY LEAVE
WESBANK After logging a payment arrangment query on Wesbank's website, and a phone call from Wesbank it is clear that Wesbank is not assisting women on maternity leave with any form of payment arrangements / breaks, WEsbank's solution is to still let me pay 50%, for 3 months not 4, then expects the full premium month 4, AND my account will show in arrears etc AND ON TOP OF THIS, add this to my installments after my four months. Surely for a bank that exists so long.... and I have been an FNB customer for more that 20 Years, issues like Maternity leave should've had a plan or solution all ready.
192 replies
39 months ago
FNB - Disappointment - Maternity Leave no assistance
FNB Since my last review of FNB not assisting women on maternity leave with payment arrangements / breaks, FNB did contact me regarding the WRONG ACCOUNT that I did not request an arrangement on. FNB's solution is to let my accounts run in arrear and have a bad record, the a debt consolidation department will contact me. Surely for a bank that exists so long and for customers FNB has had more that 20 Years issues like Maternity leave should've had a plan or solution allready.
132 replies
71 months ago
Benna Bok Lies
I have paid for items in December 2019. I have not received anything. My emails never gets answered.
0 replies
85 months ago
Always a premium problem!!!!!!!!!!
Firstly yes - I phone to drop my yearly (every year) increase on premium of 30% plus. Questions: How can you increase my home contents with more that 40%? Same issue every year by trying to increase full premium with 30%? Who increase anything by so much, please do not respond that I claimed, what else is an insurance for. This Home Contents increase is what is impacting my overall installment.... This is not right. You need to amend this, how is it right to use increase of 30% or 40%? Oh, I did phone,,,,,,, no one can help
224 replies
93 months ago
Brakpan License Department - Gauteng
I had to deal with Brakpan's license department today. Sum up. Thursday - sent our driver for my car license - every paper was there proving who I am. - so they did not accept it, they wanted a certified ID copy. - 8:30pm I got them one for the next day. - Driver only went today - Monday - came back. I asked how much it was - sounded too much - oh well. - Look at the license - IT IS NOT FOR MY CAR!!!!! OR MY NAME OR MY ADDRESS - Ironic - since they were so on about a certified copy. - I left work to sort it out myself - Firstly the area is dodge - the place is ruined. - One person who was kind said I must go to the other side - around the freaken block to COUNTER 2 on 3 September 14:00 - Of course I did not take a nr because someone else allready told me to just go there. - I stood there thinking - how is this woman gonna know it is me if I don't tell her???? She has no ID of mine or anything. So I KINDLY interupted just to explain who I was. So allready she started ranting on about me just waiting - over her ranting I am explaining that I just told her who I am.... - My turn - 1st she said I did not wait long the first time so I can wait now. Uhm........ I was not there the first time... like I explained allready.... so ofcourse stating this - I now have an attitude. The she blamed the driver for getting up out of turn that is how I have the wrong license - weird since he paid too much.... then she did not have an answer but told me she does not like my attitude. Long story - ongoing - she asked me how much did he pay - I told her (because they now owed me money) but I said I can check the change I have- so I did - so I repeated the amount - Once again she does not like my attitude..... I said giving you information is not an attitude problem. Then she tried blaming me for all - oh so I did give myself the wrong paper? No the person who did it does not know what they are doing - she has an attitude. Why the hassle with a certified copy for the wrong license....???????? I pay taxes for services - which we know it this country means nothing. So I asked: "does someone now have a license of mine" - ignored. The fact stays it is all wrong and stuffed up. Ofcourse no manager... And no I will not shut up... it is from people never saying anything - or acting - that it is the way it is.
0 replies
96 months ago
Charges - Airtime- Never agreed to that = FRAUD
Good day Account Number: ********** ********** 27723 When I phone customer care it only tells me some mobile thing is active, then I press I want to cancel and so on. What I wanted was to speak to someone Understand nicely! This is my grandmother's account, she can not even speak English, how did all the Airtime mobile stuff end up on her account. You will make sure it gets cancelled and you will refund her. I make it clear, there is no phone signal in Dunnottar where she stays AND she can't speak English, so do NOT tell me she agreed. I want a reply asap or I WILL take this further as FRAUD. You are picking on pensioners, and just adding stuff she does not know about FRAUD I am giving you ONE chance to rectify this. You may phone ME on ********** or ********** Sort this out now!!!! This is not within the law! After this I was promised that a Manager w(Rene') will phone her in Afr at 10am nothing. Via email I was asked to forward power of attorney letter and her ID I did no response FB = they will cancel it.... they keep ignoring my refund / credit it request Just from yesterday to today there is allready another increase on account. Seriously edgars?
53 replies
110 months ago
No response
<p>My dad bought a new ciaz a month ago.</p> <p>There is a problem that he told suzuki boksburg about.</p> <p>Anna, Andre, Chardone</p> <p>He was told to bring it in to fix it.</p> <p>When he was there thwy only did part of it and not the rest.</p> <p>No no one replies. Not them, not suzuki sa.</p> <p>Something is up with the boot also.</p> <p>May I remind you the car is under warranty and there is something called consumers law.</p> <p>I demand they fix it now!!!!</p> <p>Madelein Louw</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
3 (30%)
1 Star
6 (60%)