Active since Apr 2017
4
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0
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Reviews
4 reviews70 months ago
Genivee Langendorf Best service
Genivee Langendorf Thanks for the great service and patience I received from you.
53 replies
76 months ago
Skyfi/ FibreStream worst service.
Skyfi( currently trade as FibreStream) is horrible when it comes to customer service, I could only bare with them for 3 years because I had no other broadband option either than a Dish. They overcharged me at some point and they ignored my emails, their accounts department is a nightmare to speak with, to this day there was no admit of of fault or refund. I gave up asking for the refund because of their horrible customer service. you dont have control of your own router, you have to pay call out fee for a simple password change. They also charged me a call out to restore my connection while everything was right on my side, just to calibrate my dish, and they ignored that I was paying a subscription every month for three years(restoring my connection should be part of the subscription). Finally I cancelled, guess what? no communication, just saw their debit order going through thats the only communication they know.
0 replies
76 months ago
FibreStream worst service
Dealing with this company is a nightmare, calls are dropped, they don't respond to emails, no constant communication. They merged with Skyfi which is horrible when it comes to customer service, I could only bare with them for 3 years because I had no other broadband option either than a Dish. They overcharged me at some point and they ignored my emails, their accounts department is a nightmare to speak with, to this day there was no admit of of fault or refund. I gave up asking for the refund because of their horrible customer service. you dont have control of your own router, you have to pay call out fee for a simple password change. They also charged me a call out to restore my connection while everything was right on my side, just to calibrate my dish, and they ignored that I was paying a subscription every month for three years(restoring my connection should be part of the subscription). Finally I cancelled, guess what? no communication, just saw their debit order going through thats the only communication they know.
0 replies
108 months ago
worst service ever and lack of accountability
<p>I was over charged and obviously the money gets debited from my account, I called them more than several times they will tell you that they will call back or they transfer you to a line which puts you on voicemail. They make you pay the 1st-month subscription fee upfront with the installation costs and they will also debit that same subscription fee; when you ask for a refund you will not get through anyone. Their accounts ans sales department are the worst, they are good presales, I would rather deal with home affars than Skyfi's inconsiderate employees. I upgraded my speed and a week after the speed is slower than it was.</p>
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)