TK
TE K
Active since Apr 2017
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Serious Product Complaint
I bought four boxes of your chickpea pasta yesterday. This morning when I cooked the first box, within 2 minutes the pot was filled with weevils. The pasta was full of holes (before it had even remotely cooked) in which they had borrowed themselves in. It was disgusting, inedible and I had to throw the entire batch away. I wish I could say this is the first time this happened to me, but it is not. Unfortunately last time the exact same thing happened and I had to throw it away as well. I thought it was a once off occurrence, evidently it is not. Then I decided to cook the second batch, hopeful that it would be different as I checked the batch details and saw it was different to the first box. What I then experienced I can't really word, I've never seen it before. The pasta swelled up a lot, and become a big mush within minutes of starting to cook it. It was quite literally like a pasta mash. The noodles (penne) was huge and completely mushy. This too was quite disgusting and I had to throw it away as well. Discouraged, I looked at the other boxes' batch details and to my disappointment they were the exact same as the first box I made. Which meant they were most likely going to also be full of weevils. I didn't even bother cooking it, because I just didn't have the energy left. . I have a ton of allergies. Your products are some of the very few things I can eat. They're ridiculously expensive and I expect the finest quality EVERY TIME for the price one pays. How is it that your pasta is almost R70 but it has weevils in it? I struggle to consistently get your chickpea pasta, and therefore I often have to travel to get ahold of it. So not only is it the travel cost, but also the cost of the actual product, and then its inedible? The amount of money I've wasted and literally thrown down the drain by now, due to the shocking quality of your products, is staggering. This is appalling and totally unacceptable.
0 replies
3 months ago
Worst Courier Service Ever
For three days in a row I got an SMS saying the parcel was out for delivery that day, and I'd plan my entire day around being available for when the courier would come. Checked constantly and nothing. Two days went by, and they never came. And then on the third day they came BUT they only delivered one of the parcels. Now my other parcel is missing, they don't have a single working telephone number and goodness knows how long it'll take to hear back via email - if ever. And in the meantime they have my parcel and I have no way of getting it - let alone getting hold of anyone. Absolutely ridiculous and pathetic. Don't use their service.
0 replies
6 months ago
Ster-Kinekor: Accessibility Shouldn’t Be an Afterthought
Of all the franchises I’ve visited repeatedly, Ster-Kinekor consistently has the worst disabled bathrooms. Time and again, the same issues: broken locks, filthy or unstocked toilets, no hooks for bags or medical equipment (which disabled bathrooms actually need more than standard ones), and doors that are nearly impossible to open without assistance. I always call out these shocking conditions because it is unacceptable for such a large franchise to treat accessibility as an afterthought. Disabled people are not an inconvenience. We are your customers, and we deserve the same standard of dignity as anyone else. On Friday evening at Cape Gate Ster-Kinekor, I once again struggled just to get into the disabled bathroom. The door was a battle to open, and the lock was difficult to use. That is not “minor inconvenience” - that is exclusion. Ster-Kinekor, you need to do better. And the disabled community deserves better.
0 replies
57 months ago
Disgusted
Absolutely disgusted in their poor service. Ordered something online ages ago, paid extra for the door to door courier. Took forever to get the email saying 'parcel is ready to ship'. Days later still haven't received an email confirming that the parcel has been shipped. Cannot log in to my account (that I used to make the purchase and many purchases prior to this) on the app or the website. Contacted customer services on numerous occasions. No response. Where is my parcel? Where is my money? I could not be more disgusted and disappointed. Will not be recommending their service to anyone, and definitely will stay clear of Mr Price in the future.
0 replies
64 months ago
Empty promises
I ordered a pair of shoes in December 2020 as a Christmas Gift. It was the wrong size. I contacted the online call centre to request a courier. I made the call on 4 January 2021. I was told it would take 5-7 working days. By 12 January 2021, no courier arrived at my door. I phoned the online number on 13 January 2021. I spoke to Azanda. She told me that the first operator never booked a courier to my address. She said she would inform the warehouse of this delay, so that I would not forfeit the 30-day return window. She promised a swift pick-up of 3-5 working days. Wednesday 20 January 2021 will be the last day, and I therefore just want to put my situation in writing to cover my own bases. We have sent you an email now, and we are awaiting your response. What are we supposed to do if your customer services is non-existent?
488 replies
64 months ago
Zero customer service
I ordered a pair of shoes in December 2020 as a Christmas Gift. It was the wrong size. I contacted the online call centre to request a courier. I made the call on 4 January 2021. I was told it would take 5-7 working days. By 12 January 2021, no courier arrived at my door. I phoned the online number on 13 January 2021. I spoke to Azanda. She told me that the first operator never booked a courier to my address, 17 De Villiers Street, Franschhoek. She said she would inform the warehouse of this delay, so that I would not forfeit the 30-day return window. She promised a swift pick-up of 3-5 working days. Wednesday 20 January 2021 will be the last day, and still no courier. Which brings me to, they have absolutely zero customer services that actually work What am I supposed to do when promises are made and not kept?
61 replies
64 months ago
False adverti*****t
In December I placed an order for a Bamboo shirt for a friend. I wanted to get them a shirt that was bamboo as this person has very sensitive skin. I felt the shirt was way overpriced even though it was advertised as a bamboo shirt, but I felt it was worth it because it was an 'investment' gift. I gifted the shirt to my friend, just for them to find out that the shirt is a polycotton shirt as stated in the label. This was not what the adverti*****t said on Takealot and this is not what I paid for. I am deeply dissapointed and highly embarrassed that I gifted someone such a poor and low quality shirt given the amount I paid. Waste of money. False adverti*****t. What more is there to say? Seriously, if you're going to have so many products on your store, don't mislead consumers with fake and false adverti*****t.
0 replies
110 months ago
Why you got to be so rude?
<p>The staff at the Franschhoek PEP Store, are unable to treat customers with kindness and respect. I was highly disappointed when I went to PEP last week, to get treated like utter garbage. I won't name names, because unfortunately this wasn't the first time I've been treated poorly by the staff there. Arrogant is what I'd call their attitude, might I add. It's completely unacceptable.</p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)