DL
Daniel L
Active since Mar 2009
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
Disgusting Customer "Service" and Absolute Lack of Reason
On the 5th of October, I sent the following email to Vodacom's early cancellations email address; right after spending 35 minutes on the phone trying to reason with the staff. To date, I have not heard a single word in reply; other than the automated response saying they've received my email: "Good morning. I'm trying to cancel my data Sim-only contract on 064 *** ***X because I have moved to Denmark and I can't use the data. When I opened the contract, I opted for a Sim-only and I bought my own router cash. Later, Vodacom phoned me saying that I was paying the same amount as I would be if I had taken a router, so they sent me the "free" router. This new router is worth R1099 if I were to buy it cash, brand new. Now, when calling cancellations (2 different employees), they are trying to charge me an early cancellation "penalty" of R7 837,49 - the balance of the contract's data billing for the next 20 months - (apparently Vodacom's call to offer me the "free" router apparently started my contract all over again). See attached quotation. I have a few issues with this: - while I understand that the policy is different for contracts that include handsets; this contract doesn't. You'll see on the quotation that the amount under "equipment/device" is R0.00. Therefore, since this is, as far as I was ever concerned, and in all practical sense, a SIM-only contract, the SIM-only penalty of 1 month's worth of the subscription charge should apply. - I am not going to be able to use the data where I am now, so paying up-front for a service that I will neither be using, nor will Vodacom be providing it, makes absolutely no sense (hence the clause above charging only 1 month for SIM-only contracts). - even if you say that it's because a device is included; the remaining balance on this "free" device at a retail value of R1099 for a remaining 20 out of 24 months, would be only R915 remaining. I would understand paying this balance, which would be reasonable, plus the 1-month data subscription penalty. To pay over R7800 to cancel a service-only contract on the basis of a device that was offered for free and is only worth a fraction of that, is ludicrous. I don't see how this can possibly be justified. Kindly advise how you can help me resolve this ASAP. Kind regards Daniel ******X 072 *** ***X"
524 replies
89 months ago
Vehicles are dangerous to other road users.
This evening I was riding my motorcycle over the mountain pass of Ou Kaapse Weg in Cape Town, when a Princeton vehicle marked "guarding" came roaring up behind me, following dangerously close behind me. His white rooftop lights were on, so I figured he must be responding to an emergency, and when it was safe, I let him pass. Despite being so pushy, he remained in front of me because of the other traffic going the same way. This is where I have the biggest problem. His rooftop bar lights were shining incredibly bright white LED's - brighter than a car's high beams, at eye level, and facing backwards. This is not only dangerous but also illegal in a number of ways - most importantly that white lights indicate oncoming headlights or reverse lights and should never be visible on a vehicle that is travelling away from you. Of course, if this was visibly a diffused white bar on top of the car like with other armed response services, that would be one thing, but these lights are two separate clusters of white LED's towards the outer edges of the car, just like headlights. This is confusing and dangerous to other traffic, and not only that, but it is incredibly dangerous for a motorist driving behind this vehicle, because one is permanently looking into a set of high beam headlights while driving on an incredibly dark, curvy mountain pass. I am very angry about this blatant disregard for other people's safety.
105 replies
95 months ago
Absolutely terrible service and substandard quality.
If you guys don't want to offer 3D printing services anymore, just say so - but your terrible service is completely unacceptable! I have now been waiting 2 months to receive a 3D printing job that should have taken a week. Never mind that I needed the parts for a May 19th deadline, at which you guys told me it could only be completed the following week - now it's 2 months later and every time I phone, regardless who I speak to, you tell me you'll phone back and let me know, and you never do. This isn't the first time I've had this kind of service from you guys, plus substandard print quality. It seems you don't even know how to use your own machines. I'll be demanding a refund for my print job. I'm not waiting 2 months for a job that won't even be the correct material. Sort your **** out!
0 replies
95 months ago
Terrible Service - the client is not a priority at all.
(Formerly CAD House). I have now been waiting 2 months to receive a 3D printing job that should have taken a week. Never mind that I needed the parts for a May 19th deadline, at which the guys told me it could only be completed the following week - now it's 2 months later and every time I phone, regardless who I speak to, they tell me they'll phone back and let me know, and they never do. If AMS aren't interested in offering 3D printing services anymore, they should simply say do, but this shoddy service is simply unacceptable.
0 replies
124 months ago
Still invoicing me over 2 months after cancelling!
In late November 2015, I wrote an official letter to CANCEL my Telkom business account and transfer ALL services to my father's name, as he was taking over the phone and internet lines as a residential client. He brought this letter into the Greenstone branch along with his application forms to sign up for the service. On 11 Dec I received an invoice for about 1/6 of the normal amount, so I guessed this was just the last payment for the outstanding amount before the account was CANCELLED. The amount was debited from my account and I went on with life. On 11 January I received a new invoice, for the \Home Uncap basic\" Data service, which I had clearly cancelled along with everything else. I wrote a new letter instructing Telkom to CANCEL my account, including the Home uncap basic, and to TRANSFER the service to my dad. On 14 January, he again brought this letter, along with the original one to the Greenstone branch, and the woman behind the counter told him \"I don't want to read, tell me what the letter says\". The letter in fact said that she should ensure the account is CANCELLED and NOT to charge me. Not only did the debit come off on 1 Feb, but today I received ANOTHER invoice!!"
75 replies
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2 Star
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1 Star
4 (80%)