JM
Juliana M
Active since Apr 2017
5
Reviews
0
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Reviews
5 reviews15 months ago
Thanks Dr Bernice du Toit
First thing I always tell the dentist is that I hate them. I hyperventilate, get short of breath and my heart rate skyrockets. Dr Bernice du Toit was amazing! She talked me through the whole process and made sure I was comfortable all the time. Half an hour in and out for a dental extraction. Fantastic!!
0 replies
27 months ago
****s
Service request number 9115700611 logged in 26/09/2023 for mowing if vegetation. Called to follow up on 10/11/2023 and was told normal turnaround time is 90 days. I called again today and was told that my original request was closed indicating that the job was done. That is a blatant lie! It looks worse than ever and is a definite fire hazard, over and above safety hazard due to snakes. I was just given a new request,with no attempt at walking the extra mile by escalating the matter. New request 9116437561 . I never received closure notification sms, whoever closed it knew it was *****ulent. I will sue the city for any damages to my property in event of a fire, that's for sure. Draw up a roster and make sure these areas are maintained regularly. Why are we paying taxes and municipal rates and taxes?
0 replies
28 months ago
Lying to your clients
I called on 0860600999 this morning at 8:12. I didn't get the name of the consultant that took my call, however I am sure your telephony system has the ability to trace a call using the number that I called from. I wanted to enquire if Cape Gate store had stock of a specific item and what time they opened. The lady proceeded to inform me that the store opened at 8am already and she was going to call them to check on stock of the item I asked about. After a while she came back to me and advised that the Cape Gate store didn't have stock. I don't know why, but I still drove to the store, got there at 8:53 and stood before closed doors as they only open at 9:00. I went in search for the item I was looking for, low and behold, there was stock on the shelf. Not sure what the purpose of a national call centre is, if they lie to your clients and don't know what us happening on store level. She nearly caused the store to lose a sale today and this requires investigating and corrective action.
129 replies
31 months ago
No words
I have no words. I have been speaking to a lady, Nomthandazo, from the social media department for months to get a simple matter of a debit order resolved. I have been logging complaints by the dozen, the give a standard "auto response", that makes their response rate look fantastic, BUT the query remains unresolved. Would you prefer your clients to leave or offer decent service?
131 replies
89 months ago
Is there someone there?
I called customer service on to make enquiries on our home loan. I did not pass all security questions and was referred to a branch. We went to Cape Gate on 17 November. I did not get to see a consultant. Line was long, so hostess provided input. I sent email to ********** on 19 November - got no auto reply. Phoned 26 November for direct email for home loans. Sent email to ********** - no auto reply. On 30 November got message that your mailbox was restored and should resend email if assistance required. Email sent and auto reply received GYXPROD2 with note that response should be within 48 hours. Still nothing. Can someone urgently respond to email as I am not able to take calls at work?
105 replies
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1 (20%)
4 Star
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1 Star
4 (80%)