LB
Lauren B
Active since Apr 2017
6
Reviews
0
Industries
Reviews
6 reviews41 months ago
Best customer service interaction!
It's a rare thing these days to find such wonderful customer service! I was blown away by how quickly my query was responded to, and how caring and understanding Robyn and Pamela were, and was incredibly satisfied with the actions they took to rectify the problem I had. A really wonderful experience. Great job on having such an amazing team!
0 replies
41 months ago
WORST SITE EVER
I literally am not able to purchase anything??? I finally got my credits, and now I cannot use them. I tried multiple times to purchase, and it just keeps refreshing my cart no matter which payment method I select, I never move to the next step. Eventually figure out one of the products is out of stock (by manually searching everything in my cart because no error messages come up to give you any clues as to why your purchase flow is not working), and try to remove it, but it won't remove. Every time I refresh, it's back in my cart! Also tried to add other products and literally EVERYTHING I tried to add is out of stock, but the listings are still up. Is Hyperli going out of business???? What is happening? I am SO frustrated! Wrote a support ticket 28 November. Please, I just want to buy my stuff so I never have to use your stupid site ever again because it is so frustratingly bad!!!!
132 replies
42 months ago
Terrible customer service
I am currently experiencing really shocking customer service from Hyperli. I was refunded some vouchers just before Covid and haven't been able to use them till now, and they didn't come with an expiry date on them. When I tried to use them the system said they can't be found. I wrote to Hyperli and was promised a response within 48 hours. I received an initial response and was advised they would load the credit amount onto my account. I let them know the amount on their request and sent proof. That was two weeks ago. I have not heard back, I've sent another 4 or 5 emails, logged a new ticket, and sent a Facebook message. No response to any of them. I work in customer service too so I understand there are sometimes delays, but two weeks is unacceptable. My ticket numbers are 1286644 and 1336332.
132 replies
98 months ago
Vodacom airtime and data just disappears.
I've been a Vodacom customer now for about 18years, and usually I am quite happy with them, but lately, I have noticed a very upsetting trend of my data and airtime just seeming to disappear into thin air. This month, I started off with R100 airtime. I made less than 10 minutes worth of calls and my R100 is finished. I have data that I use for my internet based activity, so it was not as a result of browsing, although Vodacom's data bundle rates are also a joke. I would have to have made close to 100minutes worth of calls to spend that amount of money. This is nothing short of theft.
159 replies
109 months ago
Very Disappointing Cancellation Process
<p>I belonged to Medscheme for nearly 3 years. When I left my company I went through the process of cancelling my medical aid through them. I phoned before I left to inquire about funds outstanding etc. and was advised that I would be notified of any monies owed to me. I left the company, and after a month or two I started getting SMSes advising me that I owed a certain amount of money to the scheme. Not understanding why I owed funds to them I sent an e-mail requesting information on the matter - why I OWED money, and if I could work out a payment plan because I was now unemployed. I receive an automated acknowledgement of my e-mail, but was never contacted by a consultant and never received a response e-mail. I continued to receive SMSes demanding I pay the money into a specific bank account number, which seemed quite strange to me. one can never be too careful with scams etc. these days. So I ignored the SMSes, trusting that the scheme would get back to me regarding this. Then one day I received another SMS regarding the money, stating I had been handed over and was to contact the number provided. So not only was my e-mail query ignored, but now I was handed over and I had to be the one to phone after them? Ridiculous. I phoned after receiving another message from the ITC saying "Why are you ignoring me" (which I find very unprofessional?) and was informed I now had a record with ITC. This is very VERY upsetting to me as I have worked hard to maintain a good credit record with all my other accounts. Also I did enquire about a payment plan but my request was ignored. When I e-mailed again to Medscheme with an attachment of my first e-mail, I finally got a response, saying my request was going to the finance department. Then another person e-mailed me to say yes, I did owe that amount. But still did not explain why and no mention was made of my request for a payment plan and my dismay at being handed over! I think that is disgusting service from such a large corporation. Even clothing account companies will pick up the phone to speak to you when your account is behind, and respond to e-mails. But it seems Medscheme doesn't care about their clients and helping them keep clear records. Very disappointing. Plus their scheme is useless anyway, so expensive and hardly any benefits, very little communications about policies etc. </p>
112 replies
109 months ago
The WORST after sales customer care! Don't Buy!
<p>If we had known how bad our experience with Evetech was going to be, we would rather have stayed far away. Bought from them because they seemed legit and had decent prices. </p> <p> </p> <p>Within a few months of receiving the computer, it began giving problems. It would restart repeatedly whenever we played games (it is a gaming PC). E-mailed Evetech and sent up the computer for repairs. They sent it back saying all was fine. Problem was not resolved and got worse. Eventually we had to send up on our own expense, even though they were not fixing it on their side. Spent a few thousand on transport costs, repairs, upgrades etc. on their advice. Two years later we are still sitting with the same problem. PC cannot even be used anymore, and will restart while using even basic functions such as a web browser. Evetechs couriers also dropped the box during the last trip, accused us of having a broken clip because the motherboard was laying on the PC bottom when they received it, but it was not sent in that condition. They didn't even repair it, sent it back just the same. Then refused to help us anymore as they could not figure out the problem. Tried to escalate the issue to the Ombudsman after exhausting all our other options but were told because it's now outside the warranty period so they cannot help us?????? But we have been highlighting the issue since within the warranty period and it was not resolved, so aren't we still covered????? How can you be sold a faulty product, try to fix it through the manufacturer, and then when they give up be told, sorry, but the warranty period has now expired so you're stuck with faulty goods????? Disgusting! I thought the Ombudsman was there to protect the client in situations like this. Never mind Evetech's disgusting after-care, charging us, breaking our stuff when using their own couriers, and then just conveniently wiping their hands of the matter. For a piece of equipment which cost A LOT of hard earned money. Don't support them. </p>
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)