SF
Stefan F
Active since May 2017
4
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0
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Reviews
4 reviews1 month ago
PPS policy update concerns (double debit order).
My PPS advisor as listed with PPS reviewed my policy mid-February 2026. I also supp**** additional blood samples as part of the procedure to review my risk profile (samples taken on 24 Feb 2026). The normal debit order also went off my bank account on 25 February 2026 for the normal amount before the policy was updated. Up to date the policy details on PPS online was not correctly updated with the reviewed figures from my advisor. This despite my advisor sending several emails and making phone calls (of which I received proof). To make things worse, PPS deducted an additional debit order on 6 March 2026 (without prior notice) which according to them is based on a new policy (not an updated existing policy). This meant that PPS deducted twice for the same product ( Critical Illness Cover) in March 2026. Despite writing several emails to PPS member services the issue has not been resolved.
53 replies
59 months ago
Cancellation of policy.
The company accepted my cancellation. Collen assisted me and was very friendly. I will consider MiWay in future.
53 replies
71 months ago
Incorrect data allocation and correction.
I won 200mb YouTube data to use on my phone. I used the data on the same day by watching YouTube videos. Later on I noticed that the data was not taken from the YouTube bundle and that my normal data was used. I wrote an email query and after confirming my details Vodacom responded that they confirmed the data use and that it was incorrectly taken from my normal data bundle. Vodacom refunded me with airtime so that I could buy 350mb of data.
105 replies
109 months ago
Bad communication regarding insurance claim
<p>We had a hail storm which caused water damage to our house on 26 March 2017.</p> <p>I submitted a claim with ABSA Insurance for the damage and a service provider was allocated by ABSA insurance and inspected the damage on 30 March 2017.</p> <p>Since then I have phoned six times and spoke to the agent working with the case, but her answer was it is being assessed and they will let me know. I have not heard anything up to today 9 May 2017.</p>
224 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
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1 Star
2 (50%)