PV
Peter V
Active since May 2017
5
Reviews
0
Industries
Reviews
5 reviews94 months ago
Refusal to accept a credit card for purchases under R50
I had just purchased something for R70 with my credit card, and on the way out spotted a few smaller items which totaled R43. The proprietor refused to accept my credit card for this, citing their 'rule' that no purchases under R50 can be made with a credit card. He wouldn't offer a justification for this 'rule', and wasn't interested to hear that he is not in fact allowed to do that. So, I left without the additional goods, and he lost the sale. I'll be reporting the merchant to ABSA bank, whose credit card machine they are using.
0 replies
101 months ago
Incompetence par excellence
Despite multiple people I have spoken to who have assured me that this will be sorted, I still receive my monthly bills via MMS, which is completely useless to me, and which Vodacom unilaterally implemented without ever bothering to even ask me. Today I called again. and asked to speak to someone senior. I was told the Manager, Sandile, will call me back. 2,5 hours later, nothing. Also, I have activated voice password repeatedly, and it still is not functional. And lastly, I cannot believe Vodacom cannot afford a proper voice-over for their IVR - what a ridiculously amateurish job they are now subjecting all their customers to that have the misfortune of having to listen to it.
420 replies
104 months ago
Good service out the window
My wife had an small accident. We had the car repaired at one of Outsurance's appointed auto-repair shops. For starters Outsurance only authorised a generic part, which didn't work, and caused delays in getting the car back, causing us additional inconvenience. Soon after the repair the radiator starting leaking badly. We could only manage to drive the car up the road to our local mechanic, who advised that this issue was likely latent damage from the accident. We called Outsurance to tow the car to the auto-repair shop. Several calls, and lots of frustration and two days later they eventually did this. The auto-repair shop confirmed that this issue was likely a delayed manifestation of accident damage, and submitted multiple requests to Outsurance for additional authorisation to repair under the same claim. Again, multiple calls from us ensued. Repeated promises to call us back have come to naught. It has been 3 days since the repair shop made the first request. What ****py service from Outsurance.
122 replies
108 months ago
Free parking QR code on till slip not readable
<p>This past Sat morning I was shopping at Cresta Shopping Centre. When it came to paying for parking, I tried to scan the QR code on my P n P till slip to get free parking, but the code wouldn't scan. There was an attendant there, and he showed me that the code on the actual ticket scanned fine. You could see that the QR code on the till slip had been badly printed. The attendant told me that P n P had been made aware of this repeatedly, but have done nothing about it.</p>
112 replies
109 months ago
Snail-speed service when trying to get fast Internet
<p>29/04 - tried to sign up online; got to the point of entering OTP for payment; got an error; called the call centre, spoke to Andile Mackenzie; he wanted me to sign up via scanned contract; told him had no scanner at home; we tried again online, with him on the phone; this time it worked; realised I'd had finger-trouble when entering my contact number during sign-up; told Andile; he said 'no problem - it wouldn't cause an issue'; b.t.w. you cannot edit this number in your profile on the website!!!; got an email confirmation of my order and a Vumatel ref. no.; 04/05 Johanes Bekker mails me that he cannot get hold of me, of course dialling my 'finger-trouble number'; I reply with my correct number - to date he has not contacted me; 08/05 - I call in again; speak to Andile and forward my mail to Johannes to him; he promises me he'll follow up and get back to me later that day with an update - I'm still waiting!!! </p>
224 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
5 (100%)