Active since May 2017
4
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4 reviews1 month ago
CMH Volvo & Haval Silver Lakes, Pretoria
My Haval H2 went in to CMH Volvo & Haval on 2026/01/19 with a blown turbo. To their credit, my insurace policy took a long time to assess and to give the go ahead for replacement of the turbo. Thereafter it has been reason after reason, stock shortage after stock shortage. In total I have made 21 calls to the dealer, and I've received 9 calls back. My car has been at the dealer for almost 2 months now and still has not been repaired. I got the idea that because it was a insurance claim ( and I am fully aware of the delay in insurance authorizations) , my car and its repair has been placed on the back burner..... I received an sms from the workshop on 02/03/2026 that there is still no expected time of delivery of a new turbo.. I find it fascinating and absolutely dissapointing that a turbo for a Haval H2 can seemingly not be found by the Haval dealers themselves. I would strongly discourage anyone from risking having to go through the same experienece! R S
0 replies
67 months ago
Unresolved issue for more than a year and suspended service
My service has been suspended. On my profile, one will see my history and disputed amount of R4000 for data. This dates back to 2017 I short, the history is that I logged a dispute, my service gets connected again, and I receive an sms a month later to say that the dispute has been resolved. Actually nothing has been resolved, and Vodacom still couldn't provide a layout of data charges The last feedback in June stated that I should contact law enforcement. There is no contact nr for them, just an email address. Three emails over 3 months later, and I receive feedback from law enforcement that they only assist for records etc for legal cases etc My many calls to either customer care or subscriber collections have left me with no resolution at all, apart from the suggestion that I should make payment arrangements for the outstanding total Mrs Nonhlanhla Kgamane and Thabile Makhombothi tried to help I was also promised a call back my Mrs Kahombothi. I do not know if I missed her call, but that was that. Last week my account was in arrears with R6800 I still dispute the R4000 I paid R 2800 Vodacom refuses to log another dispute and still cannot explain where the R 4000 data usage comes from I am out of options and I have also laid a complaint with ICASA
106 replies
82 months ago
Service suspended due to "arrears"
I had exactly the same issue as some previous customers...my payment is always made on the 10th of each month, however, this month, my service was suspended due to it being "in arrears" No willingness to assist, 7 phone calls later I will be moving to another service provider
0 replies
108 months ago
DSTV pathetic/abscent follow through
<p>My DSTV service was suspended. After calling the call centre 4 times, it came to light that there was an old amount outstanding that could be paid off. I have no problem with that and I appreciate that.</p> <p>The issue however is this: From the normal call centre, they cannot/will not transfer you through to the payment arrangement department. Everytime I called, it would be "escalated" .</p> <p>I then turned to their facebook page and sent a message. I received a quick reply and Sandilie Kaunda phoned me. He requested certain documents, which were mailed through twice. And that was the last........</p> <p> </p> <p>My repeated facebook messages (because Sandile has NO direct nr) has been met with a quick response each time that they will contact him and follow up</p> <p> </p> <p>My DSTV has been suspended For 8 days now, and still they wouldn't contact me. 4 emails, , 6 phone calls and 7 facebook messages later........ and NOTHING!</p> <p> </p> <p>I have no problem in paying arrears, and I am appreciate that I can pay it off, but there is just NO communication at all???? No direct line, no way to contact the payment arrangement department</p> <p> </p> <p>DSTv has a " catch up " option on their programming..... maybe They should CATCH UP! </p> <p> </p>
168 replies
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1 (25%)
1 Star
3 (75%)