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Angela D
Active since May 2017
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
Disheartened member
Terrible turnaround time to attend to customers. I still wait for my call to be attended to. But ever so quick to deduct my fees. When will I be contacted? All I want is to stay a member but they cannot assist me with a better rate
0 replies
57 months ago
ENQUIRY REFERENCE NUMBER : 37612590
On 27th June I made two payments for Showmax, one for R225.00 which I realised was for the incorrect package and then a further R449.00 for the correct subscription package. I was advised I could continue with my current subscription and then would be refunded the R225.00 in 14 days. I still wait for the refund. ENQUIRY REFERENCE NUMBER : 37612590
0 replies
58 months ago
Account in arrears error
My bank account was debited in June 2021 with only R70.00 by Cell C. I was then contacted and advised of the error and told that this would be rectified with the July 2021 debit order. Please see below transactions taken from my bank statement. R996.81 was deducted from my bank account on 15 Jul 2021 I have been told by Cell C that my account remains in arrears as the payment has not been allocated. Yesterday, my voice contract was blocked as a result and I went to the Cell C branch in East Rand Mall to try to resolve the issue. The gentleman assisted me and confirmed that the allocation of payment had not been made and unblocked my contract. The reference number he provided me was 1072200778 The outstanding balance on my Cell C app still reflects R996.81 and when querying again with Nelly Thobejane via Instagram she confirms the payment is still outstanding. This is clearly an internal administration error which requires rectifying and immediate resolution. Please assist
159 replies
63 months ago
Debit order amount incorrect despite change confirmed
Good morning. My bank account has still been debited the full premium despite having received confirmation via Twitter that only R232 would be debited as my membership is frozen until end Feb. Please urgently investigate and advise as i have not been to gym due to this and require my funds returned
0 replies
70 months ago
Complaint - Application sent in Nov 2019 not processed
Application for gap cover for my father inlaw was sent to admedapplications@guardrisk.co.za on 25/11/2019 as instructed by appointed broker who was also emailed Having realised that the amount payable for the gap cover was not being deducted, my husband contacted the broker on 05/06/2020 who confirmed that the matter would be addressed as soon as he had finished a meeting he was attending at the time. To date I have not had any feedback in this regard and am still not covered. I have had to follow up telephonically and via email with no success. Emails sent to Thabo (kholumot@guardrisk.co.za) who assured me that this would be addressed urgently. The lack of communication and follow through is concerning to say the least and does not leave one feeling comfortable at a time when the cover may be in dire need. Please assist with ensuring this matter is prioritized and attended to as soon as possible. I would like the gap cover to be activated immediately and am willing to pay the total amount due from the date of application. I would also like the gap cover to be backdated to the initial application processing date. Today my son has once again tried to contact Thabo on telephone number 011669100 and 0860102936 and was advised that Thabo was working remotely however when being transferred there is no response. It would be appreciated if this can be investigated and confirmed whether the initial email application sent on 25/11/2019 was ever received. Having had a quick glance at your website the poor level of service I have received does not align to the value ‘We are obsessed with our clients and seek to meet and exceed their expectations.’
210 replies
108 months ago
Disgusting Experience at Aurelias Emperors Palace
<p>An overall shocking and unpleasant experience. Food was stale and very unappealing. How can tea and coffee not be included in the high tea cist per person? Staff were nowhere to be seen and if they were around were uninterested in attending to patrons. Definitely not value for money at all and not a high tea I will recommend to anyone. This disaster took place on 13th May 2017 at Aurelias Restaurant. A reputable institution such as Emperors Palace should not allow such a pathetic establishment to be on their premises.</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)