Active since May 2017
5
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Reviews
5 reviews28 months ago
Nash was very understanding and patient making sure that I am happy and fully with all the information she is giving me
Nash was very understanding and patient making sure that I am happy and fully with all the information she is giving me. Very helpful and friendly lady.
128 replies
28 months ago
****mers
I paid money for a car then got blocked before it could be delivered. They made everything so convincing, invoice, answering all the questions etc. Was told they are Silver Car Motors based in Bloemfontein. Dealt with Brian and his Manger Henry who even sent his ID copy, they have blocked me on the group enquiry number and their own personal numbers. These people are the professional ****med,does anyone know how to go about opening a case against these people and possibly getting refunded?
0 replies
99 months ago
useless 3rd party assistance
I was involved in an accident with one their clients on 24th February 2018. Budget has taken it's time processing the claim as well as updating me on what documents they need. Now I am told that they can't start working on my car before the client pays the excess fee. Why is their client's financial issues my problem? I have called endless times yet my car is still sitting wrecked almost a month later. The call center staff are useless as they all keep telling em the same thing, with no solution forward. whether the client has the full amount or not is not my problem. They could fix my car and recover/chase the excess from their client. A very bad experience with Budget, the worst!!
105 replies
104 months ago
Damaged car for 2 months, no communication form Bryte
I had an accident with one of Bryte Insurance's clients on 9th August 2017, (She crashed into me). She politely agreed to take responsibility and claim from her insurance to have my car fixed. We sent them all the required documentation, quotations and all during the month of August. I was only contacted for the first time in September, sent them all the documents they needed from me on 7th September, and heard nothing from them for a good 3 weeks. Within this time, I had been calling and emailing with no response, just different lies and excuses from different people, I could never get a hold of the lady who was responsible for my claim. End September is when I get contacted again after they had received a call from a broker telling them about their lack of customer service. I am told that an assessor has drafted a report on 29th September 2017, and they've spoken to the panel beater who agreed to the amount they proposed according to the report. I sent spoke to the panel beater and sent the release form which was to sent to me requesting my signature and banking details for Bryte to transfer the money into my account. I emailed this form to Bryte Insurance on 3rd October, hoping to receive the money by 6th October as I was told that the process takes 48 hours. As usual, I did not hear from the consultant till today, I emailed twice on Tuesday 3rd October and 4th October but have received no call or email from her. My car has been damaged for almost 2 months, it is not even a major repair service that is needed but with all they time that has passed, it may be getting worse. If it was not drive-able, I would have been stuck without a car all this time? The lack of urgency, customer service and communication is highly disappointing, I cannot wait another month for my car to get fixed. They have delayed this process long enough. Every time I call, I can never get hold of the lady responsible for my claim, she does not respond to emails, and no one else is taking initiative to speed up the process. I must say Bryte Insurance has the worst customer service I've experienced. I wouldn't recommend it to anyone I know.
61 replies
108 months ago
The most incompetent property "specialists" to deal with
<p>We have had a leak in our bathroom from the unit upstairs from us for over a year now. Our wall is completely stained and there's water leaking from the ceiling into our bathtub. We have lodged a complaint to the property managers but the emails just keep going back and forth, they come up with delays in the form of giving the owner of the unit updtairs a time frame to fix the problem yet months and months go by. The worst part is that they have come up with a solution being that they will fix the leak and charge it to owner's account yet they are not acting on it. I constantly have to keep hounding them for any feedback. This is terrible service indeed, I don't know if whether they are waiting for the entire ceiling to collapse and have someone get injured before the act or what. Thsi leakage was not caused by us and we reported the issue as soon as we noticed it, our caretaker has done the same but still nothing has been done. What is the point of calling yourself property managers when you fail to respond to problems with your property? I am totally disappointed, angry and fed up with such treatment. </p>
56 replies
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5 Star
1 (20%)
4 Star
0 (0%)
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1 Star
4 (80%)