SM
Samantha M
Active since May 2017
3
Reviews
0
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Reviews
3 reviews10 months ago
Avoid VAPS at OR Tambo
They had my car for a week — I got it back dirty, with multiple new scratches (including deep ones on the bonnet and door), and a broken front sensor bracket. I dealt with Lizette Malan, one of the directors. She admitted fault and promised to cover the cost of repairs. We agreed she would pay for a valet and scratch buffing. I sent my banking details; she confirmed payment for June 15. It's now July 3 — no payment, and she’s ignoring all follow-ups. This company doesn’t have a social media presence, so when they ghost you, you're stuck. Do yourself a favor: Uber to the airport instead. Not worth the risk or the stress.
0 replies
102 months ago
Never have stock on sale items
Hi, I would really like to discuss the stock situations at the Checkers Hyper in Roodepoort. When promotions happen, it doesn't matter when I go, there never seems to be stock. I have been on the day the promotion starts - no stock on majority of the items. I have been 3 days after the promotion starts - in the hope its restocked, but no. Yesterday I went to do my once a month grocery shopping, and I had all the specials I was planning on buying written down, so it could be a quick shop. But.. I couldn't get at least 5 of the specials because there is no stock. I asked the cashier to please call the manager, and the manager tells me I can get a rain check - but that entails standing in the customer service line for an extra 30 minutes before being helped. Guys, this is actually not ok. If you running specials, get extra stock. I am so bored of the same story "you can always get a rain check". and I get dirty looks for complaining about the fact that there is no stock. Honestly, I spend roughly R7000 at your store a month. (could be more, if you had what you advertised), and I will gladly take that money else where - Makro/Pick n Pay - there are ample places. I know in the grand scheme of things R7000 isn't a lot of a money - but I'm sure I am not the only person annoyed by this. So if 10 people that their R7000 elsewhere, that puts you at a R70 000 down - I'm sure now it will make a difference?
0 replies
108 months ago
Unable to cancel a land line
<p>I have been trying in vain to cancel my line at my house. <br /><br />I sent the first cancellation email, with all the required documents (ID and Cancellation form) on the 7th of April. I have called the billing department - who has informed me that there is no cancellation line - numerous times, and this his how the conversation goes.</p> <p>Telkom: Hi, How can we help? <br />Me: Hi, I would like to see the status of the line that I have been trying to cancel for going on 2 months now<br />Telkom: Ok, security question 1, Security question 2, security question 3, security question 4. Thank you Samantha. According to our systems your line is still very open. <br />Me: Yup, that's the problem. <br />Telkom: Ok, I will escalate it. <br />Me: Really?? Again? This is the 5th escalation! How many escalations do we need before the line is actually cancelled? 10? <br />Telkom: sorry, nothing we can do on our side.</p> <p>THEN.. The person asks me to please rate their service on how efficiently they handled the call! <br />Me: I would rather not, thanks. The call wasn't resolved, my line is 'still very open', and I'll be forced to speak to you again tomorrow anyway. <br />Telkom: Ok, Speak tomorrow, thank you. Good-bye.</p> <p>So.. after going through this countless times, I would really love to know how to get the line to really be cancelled and not 'still very open'.</p> <p>Is it ok to still have to pay for a service I actually don't want? But cant actually get rid of, due to complete lack of customer service!</p> <p>Can someone, literally anyone get back to me about cancelling this line? Without mentioning the words "Ok, Ill escalate it". <br />The people you are escalating to aren't doing their damn job!</p>
56 replies
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3 (100%)