Active since May 2017
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5 reviews86 months ago
Excellent service and product at La-Z-Boy Somerset West
I bought a couch La-Z-Boy in Somerset West and had a great experience. I changed my mind a few times and I was a tricky customer, but they accommodated me each time. It has been about 6 months and I am still very happy with my new couch. It is top-notch quality. I wish to compliment Werner and Almarie on excellent service.
0 replies
101 months ago
Poor attitude after mistake by computerized Fraud responder at Standard Bank
I went to pay for my car service. I mistakenly took my card out a fraction too early from the mobile card payment machine at the cashier's desk. This triggered a fraud alarm at Standard Bank and my card was blocked; I couldn't pay anymore. I got an SMS from Standard Bank Anti-Fraud : Please confirm the following transations... If you did the transactions reply Y, otherwise reply N or call us urgently on 08 ********** . I phoned the number, wanting to get complete clarity. A computer answered the phone and verified my identity, and asked me to confirm the transactions (including the payment for my car service). I confirmed them. The computer voice assured me that the transactions were now approved, and ended the conversation. (However, I got no further SMS or email confirmation from Standard Bank confirming this.) I told the car agent manager that I had been assured that my transaction had been approved by Standard Bank. So I left. I went to buy groceries about 45 minutes later. When I got to the till, I couldn't pay. My card was still blocked! Luckily I managed to pay with a different card. Next morning the car agent manager phones me: the payment didn't actually go through. So I had to drive into town again (I live on a farm) and make the payment. So I phone Standard Bank Fraud Department. After numerous attempts, finally a senior person phones me this morning: Candise WIlliams, a Supervisor in the Fraud Department. I tell her my story. I tell her that I'm complaining about the following things: 1. The fact that I had to speak to a computer, about confirming a suspicious transaction, is annoying. I needed to get clear and immediate confirmation that my transaction had gone through. I wasn't able to ask the computer any questions. It just told me "Your transaction has been approved, goodbye" with no written follow-up. Response: She told me that customers are in favour of digitization. But that I would be marked down as someone who "wished to speak to a human being" in a situation like this. 2. Why was my card still blocked 45 minutes later? Also, why did the computer say that my transaction was now "approved", when in fact it was NOT approved (I had to make it again)? Response: She told me that the computer had submitted a request to a human being in Standard Bank to unblock my card, but this had not been done by the time I bought groceries 45 minutes later. This is a total joke and demonstrates why being helped by a computer in this specific situation is totally unhelpful, since apparently the computer has no authority and ultimately needs a human to verify the transaction anyway! No response to the second part of the question ("Why was I told that the transaction was approved?") 3. Can I get re-imbursed R100 for petrol since I had to return the following day to make the payment again. Response: We have no paperwork for your fuel situation. You will need to contact a different department. (I accept this, but I was upset that she didn't even try to get me those forms and put me on the road to getting re-imbursed, she just passed the buck.) I must say this is the umpteenth time I have had problems with the Fraud division at Standard Bank. Oh well.
210 replies
108 months ago
Great consistent food and service
<p>My friend and I have been ordering Calzone take-aways from Ginos Stellenbosch for years. The quality is consistently very high (real chicken! real pizza dough! real mushrooms!) and the service is excellent.</p>
0 replies
108 months ago
Nice venue but poor food
<p>I have been to Milhaus Stellenbosch twice. Once by myself (I ordered my favourite beer... oh sorry the truck didn't arrive, so I had to order a different one) where I had the burger, and once with a friend where he had a steak and I had the chicken. </p> <p> </p> <p>The venue is very nice, and the waiters are excellent. </p> <p> </p> <p>But the food was poor in my opinion. The portion sizes were small, and they don't add anything extra at all. So, if you order a burger and chips, it's a burger and about four wedges you will get, nothing else. If you order the chicken, you get the chicken and a tiny bit of mash, absolutely nothing else on the plate, making it look and feel a bit bare in my opinion.</p> <p> </p> <p>Anyway, if they can fix up the food, it will be a nice place. </p> <p> </p> <p> </p> <p> </p> <p> </p>
0 replies
108 months ago
Nightmare Vodacom iPhone 6 contract from hell
<p>I took out a contract with Vodcacom on 11 April 2017, for an iPhone 6 on a Smart S+ package, at the Vodacom shop in Eikestad Mall, Stellenbosch</p> <p><br />The damn thing is still not working properly. </p> <p> </p> <p>From the beginning, there was some kind of problem with my number: I couldn’t access the important “USSD codes”. More precisely, I couldn’t check my balance or buy data bundles. For instance, if I dial *111#, then “1” for Balances, then “1” for Summary, I get the message “An error has occurred, please try again later”. </p> <p> </p> <p>(Moreover, I wasn’t able to connect to 4G, until eventually after about 5 visits to the Vodacom shop, they finally solved that problem. But I can’t connect to data anyway - see below - so it is hopeless.)</p> <p> </p> <p>About three weeks ago, I got an SMS saying I had “run out of data” - even though I had been on wifi the entire day (!) How could it have taken off my data allowance if I was on wifi?? </p> <p> </p> <p>Moreover, I am on a Smart S+ package. This is an open contract. It is impossible therefore to “run out of data”!!! You should just go onto out-of-bundle rates. I am still able to call other people. No doubt I am racking up a HUGE bill, but I wouldn't know... since I am unable to check my balance!!</p> <p> </p> <p>Of course, with my USSD codes not working, it is impossible for me to buy data bundles. So I have no data. </p> <p> </p> <p>I have spent countless hours at the Vodacom shop in Eikestad Mall. Jannie, the manager there, has been very professional and polite, which I would like to commend him for. However, he has ultimately been unable to help me, since it is a network issue. Indeed, he determined (long ago) that the problem is definitely ON THE NETWORK. It is NOT my phone, since when I put my sim card in his phone the same problem occurs on his phone. It is NOT my sim card, since he has done a sim swap TWICE but to no avail. </p> <p> <br />He has reported my problem many times to Vodacom. They keep saying they are “escalating the problem” and that “someone will phone me” but nothing ever happens. A few times, in fact, the problem has been marked as “solved” - without anyone ever phoning me to see if it was solved (it wasn’t!). That one makes me really furious.</p> <p> <br />I have also personally spent countless hours on the Vodacom helpline, especially with Nthathisi from Vodacom Solutions. She has been polite but has ultimately also been unable to help me. She refers my problem to people in the “back office”, who promise they will “phone me”, but they never do. I am left with no-one to contact about my problem.</p> <p> </p> <p>I am totally furious. I would love to just hand back my phone and Vodacom to cancel my contract there and then. Why should I have to pay for contract if they are not providing me with a usable product???</p> <p> </p>
168 replies
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5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)