MB
Mandy B
Active since May 2017
5
Reviews
0
Industries
Reviews
5 reviews50 months ago
DISSAPOINTED IN THE LACK OF COMMINUCATION AND ACTION
I have been facing difficulties with communication and action from Bonitas. I terminated my membership with effective date from 31 Dec 2021. They then debited my account twice in January almost tripe the normal amount I use to pay - this caused many problems as my other debit orders obviously bounced back which resulted in more expenses out of my pocket for bank charges and so forth. Very inconvenient! In February 2022 I have been informed that I have a credit on my account. I then requested for the credit amount to be refunded to my account. I then received a mail stating the following: "we need recent stamped bank statement and ID copy in order to process the refund" the bank statement I can understand, but the ID, I have been a Bonitas member for almost 5 years, all my FICA documents an info is on their system, but non the less, I provided them with the requested documents 3 days later. Then there was no commination received from Bonitas, I had to sent a follow up mail almost everyday just to eventually receive response from them, once again stating that I need to submit my stamped bank statement and ID copy as they cannot verify my account details, which I then forward to them again for the second time. 7 days have now passed and still no refund has been made. I received a mail on the 17th March informing me that my query has now all of a sudden been escalated to their finance department. And so the struggle will just continue and the follow ups every day. Very disappointed and frustrated with the situation!!! How hard can it be to refund a client!!!
159 replies
57 months ago
SARS - WORTHLESS!!
I realized that there was an Issue on my IRP5 using E-filing and that I had to inform my previous Employer about the issue. We had to get together to get the issue sorted. We came to the conclusion of what the error is, but would need guidance from a SARS consultant. So we phoned SARS, at the start the automated voice recording stated the we will wait 8min, and then the clock started ticking - we started at number 1509 something, we waited a full 2 hours on the line, and then the LINE DROPPED!! This is ridiculous! Really SARS! We as the public rely on you to assist us with the guidance as we know what a mission it is to get documents in place or a profile or what ever the case might be. 2 hours of my time for nothing! This is unacceptable! It is bad enough to wait 2HOURS for a service provider, but waiting for 2HOURS and then to drop the line - that really takes the cherry on the cake! I am deeply disappointed and not happy at all.
0 replies
65 months ago
GREAT SERVICE
Cant remember when last I got such GREAT SERVICE from a Company as I did with Mind The Speed! They are on the ball and got my Fibre sorted in just 1 day - great customer service and actually phone you to keep you up to date with the progress - I am very impressed with this Company and would recommend them to anyone looking to have Fibre. They are friendly and make you feel like a VIP ;) Thanks to Mind The Speed!!! What a Great Team!! It's all smiles!
0 replies
69 months ago
DON'T FOOL YOURSELF BY OPENING ACCOUNT EVER at Africasino!
DON'T FOOL YOURSELF BY OPENING ACCOUNT EVER at Africasino! This casino is a load of BS!! Their T&C's is one of the best jokes I have ever seen! I have been depositing quite frequently and not really won anything big, so I kept on deposing small amounts until 2 days ago where I have legally and fairly won R 6000, I requested withdrawal of R2000 - so I was informed today that my withdrawal was declined and I wont received my R2000 back - so basically they stole the R2000 from me. DON'T WASTE YOUR MONEY OR TIME guys. There are many other casino's which actually payout what you request, maybe you wait a little while to receive the funds but at least its not a load of BS like Africasino.
0 replies
108 months ago
African Bank - What A JOKE!
<p>Terrible, terrible experience. Went into the Branch for card replacement as I was smashed and grabbed and my card was stolen. While in the bank I requested for credit increase upon which I had to supply all my FICA documents and complete a new application form - which is understandable. After being in the bank for over an hour I finally received my new "Silver" card upon which my new credit limit should have taken effect. I was informed that within 24 to 48 hours my card will be activated - I will receive an sms - I am still waiting for that sms. Tried 3 times to use the card with NO LUCK. On Monday morning I received phone call from African Bank informing me that my application has been declined - NO EXPLANATION, no-one can give me a valid reason for declining my application - how disappointing. Well, went into the bank again that same Monday, before-hand I phoned the consultant specifically asked her how long will it take to just give me the blue card and to activate it that I can just access the funds in my account - as it was said if I come in now, it will happen NOW - so i went to the branch - wasted my time and petrol as I got there, the consultant could not assist me whatsoever, something about my FICA docs that need to be verified by Head Office first - I was not informed about this. The consultant informed me that i will be receiving an sms the next day (within 24 hours) that my account is activated, on which I need to go into the Branch ONCE AGAIN to then receive my blue replacement card and to activate the card - as I could have guessed: NO SMS received. Very frustrated and deeply disappointed I left the branch. I had to phone the bank again the next day to try and figure out what is happening. This is utterly embarrassing. Cannot explain the frustration, and each consultant has a different story - so many questions with no answers and still no luck.</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)