SS
Siphesihle S
Active since Jun 2017
4
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0
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Reviews
4 reviews26 months ago
Dotsure Claim Complaint
On the 15th January of 2024, Monday morning, I reported a claim for a burglary that happened during that weekend. The process went smoothly at first but a week or so after that the response from my claims handler kept on getting delayed. My claims handler, Avril Hunter, requested all required documentation and I provided them. I was then contacted by Sikelelwa Bolo who is an investigator for the company. I cooperated with her also but she didn't complete her investigation, one of her colleagues did yesterday on the12th of February 2024. Today, on the 13th of February 2024, I was contacted by a lady named Barb who advised me that my claim was rejected. I asked for the reason of the rejection and she responded by saying I will receive a letter via email detailing the reason. I eventually received the email and the letter did confirm that the claim was rejected. The reason was; LACK OF DUE CARE: FAILURE TO PREVENT LOSS. I called the insurance to get a better understanding of this and the lady who presented herself as the team leader for the claims handlers said my claim was rejected because the burglars managed to enter the house without damaging anything. She also imp**** that we failed to protect the property by leaving the key in the door. I'm shocked at this revelation bacause the police and the community watch are still investigating a syndicate that is entering homes and robbing them in our area. The insurance has never even made a single attempt to contact the investigator in charge of the case. I think it's safe to say that insurance companies are now finding every method on the book not to pay out for claims. All the items that were ****** are gonna be very difficult to replace and I feel Dotsure is being unfair to reject a claim based on the reason mentioned above.
58 replies
42 months ago
Horrendous service
I booked a room in Emakhosini Boutique Hotel and Conference Center on Sunday afternoon via Agoda, a Booking.com affiliate. I specifically requested a double bed and a spacious room on my reservation. I also opted to pay on arrival and I did so using a debit card. The receptionist took me to a room that looked like a garden-shed that had 2 single beds joined together. I insisted on at least getting a bigger bed as per request made on my reservation but I was told none of the rooms have bigger beds. Aside from the fact that I was really tired and needed to rest, I was now really frustrated because it seemed as if no effort was made to prevent me from canceling my reservation at point in time. The receptionist told me that the hotel manager was unreachable on weekends when I requested a refund which was denied but she assured me that it will be processed the following morning. I emailed my banking details but up to this point I haven't received my refund. Whenever I call the hotel I'm either told that the manager hasn't opened her emails or busy in a meeting. The level of service that I've received is below any I have ever received on all my travels. I wouldn't recommend anyone to use this hotel.
0 replies
83 months ago
Unprofessional and despicable service
Exactly a week ago I paid my arrears on my rain account as instructed on the system and I expected immediate reconnection but that didn't happen. I tried refreshing my browser thinking that would help but there still was an indication that I should pay my arrears. I contacted the call center and logged a complaint via email simultaneously the following day. I even sent proof that the correct amount was debited from my account. I kept on contacting the call center and I was told that my payment is reflecting on their screen and my matter was reported to the technical department called "Tier 2". I waited for my matter to be resolved in the days that followed but nothing transpired. Then on Friday the 14th of June I recieved an email that said I should rate the feedback I recieved. How can I rate the service when my issue hasn't been resolved and not a single person has explained the glitch that caused my payment not to reflect.
0 replies
107 months ago
Worst service displayed by a service provider.
<p>I was in an accident in January 2017. My car was not drivable so I called my insurer and it was towed away from the scene. I submitted the claim and it was approved by Oakhurst insurance. My car was fixed and returned but upon collection I realised that the panelbeater didn't do a professional job. Furthermore the car couldn't move or steer the way it was supposed to. I returned it to the panelbeater and they promised to fix the problem. They found that there was damage to the turbo and I called Oakhurst insurance to inform them about the matter and they denied that it was accident related. I reached out to their manager, Keith Van De Werwe who demanded proof that the damage was accident related. That was provided by Volkswagen and Turbo Exchange in a form of a report but Mr Van De Werwe rejected it. He then sent his own assessor whose findings corresponded with what was diagnosed but Mr Van Werwe claimed that the damage was my fault because I left the car to idle after the accident. The frustrating part is that 5 months after the accident, my car isn't fixed and no one is willing to assist me. </p>
392 replies
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1 Star
4 (100%)