Active since Jun 2017
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7 reviews7 months ago
FNB SUCKS - KEEP YOUR CURRENT CUSTOMERS HAPPY STOP RECRUITING NEW ONES!
THIRD TIME THE CHARM FNB!!!!!!!!! This is now the **third time** I am forced to write a complaint about **FNB** because they simply do not take responsibility for their failures. I settled my account in full after receiving a settlement figure from their appointed attorneys, Barrett & Associates. I paid what was due, and I was issued with a settlement letter confirming closure of the account. Yet to this day, FNB has not updated their records. Instead, they allowed the account to fall into arrears and have handed me over again as though no settlement ever happened. How is this acceptable from one of the biggest banks in South Africa? Why must the consumer pay the price for the incompetence and lack of service delivery between FNB and their attorneys? I have done my part. I should not have to chase after a bank to honour their own letter of settlement. This is not just negligence — it is a complete disregard for the customer. I’ve phoned, I’ve emailed, I’ve complained, and still nothing is resolved. The same cycle repeats: the account is not updated, and I am the one being harassed for payments I no longer owe. FNB, enough is enough. I expect: 1. Immediate correction of your records to reflect the settlement. 2. Written confirmation that my account is closed and no longer in arrears. 3. Assurance this will not affect my credit profile again. If this is not done, I will escalate this to the **Banking Ombudsman** without hesitation. Consumers deserve better. We cannot be treated with such disregard by institutions entrusted with our finances.
53 replies
7 months ago
FAILURE TO UPDATE FNB AFTER ISSUING SETTLEMENT LETTER: NBPE465032
I am lodging a formal complaint against **Barrett & Associates**, acting on behalf of **FNB**, regarding the mishandling of my settled account. Barrett & Associates provided me with a written settlement figure, which I duly paid. They then issued me with a settlement letter confirming the account was closed. Despite this, FNB has not been updated. Instead, the account was allowed to fall into arrears again and has now been handed over once more — as if no settlement ever occurred. This is unacceptable. I honoured my obligations as a consumer and settled the account in full. Due to the poor service delivery and lack of communication between Barrett & Associates and FNB, I am now being unfairly penalised. I have attempted to resolve this through Barrett & Associates’ contact centre. Each time I ask to speak to a manager, I am told she is “not available.” Calls are placed on hold indefinitely until the line goes dead. This is not only frustrating but unprofessional. How can a law firm outsource their brand and reputation to a contact centre that clearly does not represent them properly? I demand that Barrett & Associates immediately: 1. Honour the settlement letter they issued to me. 2. Rectify FNB’s records to reflect the account as fully settled. 3. Provide written confirmation of the correction without further delay. If this matter is not resolved, I will have no choice but to escalate: * A formal complaint to the **Legal Practice Council** against Barrett & Associates. * A complaint to the **Banking Ombudsman** against FNB. I refuse to be held accountable for errors caused entirely by the negligence of Barrett & Associates and FNB. I expect immediate escalation and resolution of this matter. Regards, T.L
0 replies
7 months ago
Final Escalation – FNB Revolving Account Mismanagement & Unresolved Complaint
I am compelled to place on record my serious dissatisfaction with the mishandling of my FNB Revolving Credit Account. I settled my account in full after it was handed to your appointed attorneys. Despite confirmation from Brooks & Luyt, and after I paid the alleged outstanding balance of R0.76, my account has not been properly reconciled with FNB. I made repeated requests for Brooks & Luyt to update FNB, and eventually received written settlement confirmation that they would do so. Yet, two months later, FNB continues to ignore my payments and refuses to restore the facility, while still ********ly charging me fees. This ongoing failure has resulted in negative reporting on my ITC profile, which is both damaging and unacceptable. I raised the matter on HelloPeter and was contacted by your agent, Oratile. Despite sending her all supporting documentation via three separate emails, the complaint was closed on the basis that she “tried calling me.” I have received no such calls, as confirmed by my call logs. This shows a blatant disregard for due process and proper investigation. I escalated the matter again through the banking app, but only received automated responses. No resolution has been provided, and the issue remains unaddressed. FNB charges premium banking fees, yet the service provided in this matter is negligent, unprofessional, and prejudicial to me as a long-standing customer. This serves as my final escalation to FNB. Should this matter not be resolved within 7 business days, including full reconciliation of my account, correction of ITC reporting, and reimbur*****t of any ******** charges, I will proceed to lodge a formal complaint with the Banking Ombudsman and other relevant regulatory bodies.
106 replies
7 months ago
FNB Deducting After Loan Settlement – Account Not Rectified
I am extremely disappointed in the lack of service and accountability from FNB regarding my revolving loan account. Over two months ago, I fully settled my loan through Barrett Legal after being served by them. Following settlement, Barrett Legal confirmed I only owed 76 cents, which I promptly paid. Despite this, FNB continues to deduct amounts from my account without rectifying the settlement. I have personally visited FNB branches three times. Even the internal agent at Hyde Park attempted to assist me, yet nothing has been resolved. I have made numerous calls, but still, no corrective action has been taken. Barrett Legal has also confirmed that FNB took the matter back, yet they have failed to close the account or correct the ITC records. As a result, my credit profile is being negatively impacted, causing me damages and serious personal risk. This is devastating, particularly because I have settled over R1 million worth of debt in the last two months, demonstrating my commitment as a long-term customer. Yet FNB has not gone the extra mile to assist me or to protect my ITC standing. I demand urgent assistance and escalation of this matter. FNB must: Immediately stop ******** deductions from my account. Correct and close the settled account. Rectify my ITC profile to reflect the correct settlement status. I am filing this publicly because FNB has failed to listen to its customer despite repeated efforts.
53 replies
75 months ago
SHAKTI DESIGNS -BAYVIEW CHATSWORTH (TERRIBLE SERVICE AND QUALITY)
I made contact with a company in November 2019 to provide a quote for wallpaper installation in Durban. Their quote came over R15 000 for 3 walls in which I eventually settled to do one one wall at a cost of R4400.00. 1. He moved timelines for installation during December 2.When he arrived he complained of the wall texture and then said he didnt have the proper equipment to install. This after a site visit , so he was well aware of the texture etc! 3.I offered to get my handyman and the contractor onsite to prepare the wall for the installation of which he then called back to say he could so the installation 4.Wallpaper was short, it looked like a vinyl sticker, it had bubbles and already started to peel the same afternoon after installation.I contacted Rajesh the owner who is also the installer - he came back the next day and touched up 6.Two days later - same problem and said he was closed - came finally in January 2020 - I complained again, he wanted me to reconsider a new panel at which I must cover the cost for the backing board after spending R4400 -00 of which seems like a waste for the shody workmanship. He made promises and still its the 3 February- between his kitchen having terminates and he is now in hospital nothing is been done. 5. He now tells me the wall is the issue - of which I have people on record stating he said to leave it and he could still intsall 6. Iam not happy with his service - his attitude to take responsibility and sub standard products. 7. I intend to take legal action, but he needs to know that he cannot damage peoples homes and not take responsibility. 8. It is an embarrassment to my home and most of all trying to con people to trusting you and then not fix it - is not okay in my books. 9. I will not recommend anyone conduct business with Rajesh or this company if they do not refund me or fix the situation. 10. People need to ask for workmanship references when dealing with sensitive installations in their homes.
0 replies
99 months ago
RIP OFF AND OUTSOURCES MOVING SERVICES - NO ACCOUNTABILITY,BAD SERVICE
I had a very small window period to move to Durban. I got quotes and master movers was the company that could make the date. The sales consultant decided to split the load and made me promises. They were also undertaking to delivering my pets thru a third party. They provided the incorrect information and my pets delivery fell thru. They promised to refund me and it never happened. In addition, i took insurance, of which they increased the insurance when they said I had more goods. They then decided to move my second load almost 1 ,5 weeks later of which no one informed me whilst I waited. I had to call to be then notified that they changed the schedule after they were only given the business based on the fact they could make the timeline. They damaged my fridge, they damaged lampshades and further more, then wanted to bill me more when I queried the refund. They protect their staff instead of taking responsibility and helping their clients. They do not have a fleet and charge you 3 times the amount a private company of which they use. I am so disappointed. If my matter is not resolved, I would not recommend anyone use this company.
0 replies
108 months ago
WEBSDEIGNS.CO.ZA : NO R799 ALL INCLUSIVE OFFER! DISAPPOINTED SME
<p>I sourced a company online, after calling a few places for quotes for a basix 6 page website. Andre from www.webdesigns.co.za, was friendly and assured me he knew my requriements and could assist with the project with 48hrs I would be up and running and have a website for only R799.00. I provided the material 2 days later, they had the email up and booked the domaine. On the friday he said the site was live and I should view it but they working on the site and all should be done by close of business. I waited the weekend and nothing. On the monday, I sent an email indicating nothing had been done and all the text was just uploaded, there was nothing really done. There was no font change, absolutely nothing in comparrison to what he promised he could do. He even told me they had spent so much time he now had to bill me for the extra hour. I was gobsmacked. He was so rude when I tried to explain how unhappy I was and based on our conversation verses delivery - it was worlds apart. He refused to help me and if I was unhappy he would cancel the hosting and just put the phone down. I was furious, I called him and told him that I paid him, he said well he has done the work and decided he is cancelling my hosting I must find another company. I called him a ****. I am single mum with limited funding, I trusted this man to deliver the basics which he failed. This is a rip off. He cancelled my hosting. I paid this man and his company. This is bad service and a RIP OFF TO BLACK OWNED SME COMPANIES. They are being taken advantage off. My website is not running and he has not responded to my mail to move over to the new company. WEBDESIGNS.CO.ZA SHOULD BE NAMED AND SHAMED. As soon as he handed my hosting over to the new company and esure my website is still active is the only time I will retract this. You cannot con good people and take peoples hard earned money without any recourse.</p>
0 replies
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