ZP
Zikhona P
Active since Jun 2017
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
You are ******* and you will not ***** my money, never!!!!!!
Good day, I am hereby writing to express my total dissatisfaction with service received from vodacom on my contract. When i took this contract, I agreed on terms that I was paying for 2 phones and w watched and the total amount was +-R1500. I was happy with that. Early this year my bill was changed to R1700, no notification nothing. When I called and spoke to your agent, she told me something about an incorrect insurance correction that was being done. I mad eit clear to her that it is not my fault that you put me on a wrong contract. She told me the correction has affected a lot of clients and some will be corrected back to the original and amount and amount over debited will be refinded possibly but they don't know which clients will be affected in that manner so she can't say if I will be corrected and refunded but for now I must leave it as it is and they will also send me a notification. I wasn't happy but I left it. Now I have been billed R1700 plus for March and I have deliberately not paid my bill because it means next month it will be 2000 that I will be billed. Here are my expectations : 1. Correct my contract to 1500, the amount I agreed on with my signature. 2. My contract should be at the correct Market price these phone are worth because at no point was this communicated to me upfront that I was put on a wrong insurance sum, and that's none of my problem. 3. I want it in writing this time and failing to honor the above, I will be taking the matter to the ombudsman and we both know that from the treating customer fairly percepepective , you have failed dismally. If you check my history, I once had a contract with vodacom and a similar experience happened where I cancelled the contract and you continue to keep it running and made it my fault. I blatantly told you that I will not pay for it and I u didn't pay for it. I don't know what possesed me to give you a seconds chance seriously. You are ***********,unprofessional and inefficient and you want your customers to pay for it and I am nit going to. Every cent has been budgeted for in my money so this additional amounts you have added without my knowledge are hurting my budget. Please fix this immediately Yahoo Mail: Search, organise, conquer
53 replies
8 months ago
****mers should be shut down
Why are these ****mers still appearing on Google search when searching for smart watches? This company should be shut down completely. 2024 Sep order still unfulfilled..
0 replies
10 months ago
Incorrect message
I received the order but my card message was wrong. Now I have to buy a card and write the messeges myself.
0 replies
16 months ago
Unprofessional billing department
I am so disappointed that after years of cancelling my Vodacom contract, nothing has changed. Their billing department is the most useless and unprofessional I've come across in my entire years of using service providers. I cancelled my contract with them years ago for the same reason. I recently gave them the benefit of doubt assuming things have gotten better and guess what? Not even. They will debit your money on a wrong date, before or after. I made contact with them on WhatsApp platform to make a payment arrangement, guess what they debited 3 days after the agreed date, what kind of a huge organisation that cannot follow a simple instruction? I'm appalled and disgusted at their service once again and I'm not renewing this particular contract when it ends. It's a pity I can't take the things back because I bought them in October. Never again will I take a contract from them I've learner my lesson and I will sure pass the word to anyone around me
112 replies
16 months ago
Unfulfilled paid order for over 3 months
I ordered 4 smart watches in September. The order hasn't moved. It's still on paid status, no contact numbers whatsoever to enquire. This is a **** website, do not buy from them
0 replies
27 months ago
Thabang Letsoalo was very efficient and prompt
Thabang Letsoalo was very efficient and prompt. The guy who towed my car called me less than 10 Mims after I spoke to Thabang
58 replies
31 months ago
I would like to write a review about MiWay Insurance Minenhle Xulu
I would like to write a review about MiWay Insurance Minenhle Xulu. She was simply amazing and everything oabout the call I'm giving it 10 out-of 10. She was excellent
131 replies
37 months ago
Mamello ìs professional and very polite
Mamello ìs professional and very polite. I was really pleased speaking to her
53 replies
39 months ago
INCOMPETENT STAFF MEMBER AND DEPARTMENT
Your Andrew Daniel's and your finance or credit control department are the most incompetent resources you have in your organization. They cannot take and implement a simple instruction. More than 2k has been debited from my account without my permission because they lack ethics and do not understand what does servicing a customer entails. And your website does not have details about where to send complaints. I demand that amount be reversed and the initial payment agreement I had made be implemented. Over and above this tell me what you are going to do about my time wasted, my data wasted trying to explain a simple instruction. I suggest you get in touch with me urgently on 0722781287 because I am Getting started. ALL YOUR SOCIAL MWDIA PLATFORMS WILL BE PASTED WITH THIS COMMENT INCLU**** SCREENSHOTS OF MY COMMS WITH YOUR INCOMPETENT STAFF MEMBER. OBER AND ABOVE THIS, I WILL BE ESCALATING THIS FURTHER TO TJE OMBUDSMAN FOR REVIEW. YOU CANNOT DO AS YOU PLEASE IN MY BANK ACCOUNT JUST BECAUSE YOU HAVE MY BANKING DETAILS. YOU CANNOT GO AND DEBIT AMOUNTS I DID NOT AGREE TOBESPECIALLY WHEN I HAVE GIVEN YOU CLEAR INSTRUSCTION ON HOW DEBIT AND WHEN AND YOU DECIDED TO DK YOUR OWN THING.
132 replies
65 months ago
Best in everything
Everytime I speak to IG consultants, I always feel like the only client. They are polite, calm and always down to earth and offer to assist further. Bianca, thank you for your help this morning my dear.
56 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (72.22222222222223%)