DC
Donavan C
Active since Jun 2017
14
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0
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Reviews
14 reviews14 months ago
Vodacom *****ing money
Vodacom yet again has their ways of "milking" a person for money that does not belong to them, I have a contract with this pathetic network provider for many years and still continue to be a loyal customer but Vodacom breaches their own contract, the agreement is for my debit orders to run on the 25th of every month but for many months I have noticed that Vodacom chooses to debit after the 25th (I am left with charges on my bank statement that Vodacom does not pay for) January they choose to debit on the 27/01/2025 as the 25th is on a Saturday but all my other debit orders went off on the Saturday, I had to contact Vodacom advise the consultant of their mistake and he says pay via the Vodacom app or do a transfer which I did as per his instruction but now I am being harassed with phone calls, sms, emailed stating I own Vodacom R100,+ (unfortunately I will not be paying for Vodacom's negligence) I called and spoke to Ofelia (think in collections) seems to me that these agents only mind set is to collect, reach their target, get their commission and bottom line to hell with resolving the customers issues (customer retention), Vodacom please sort out your pathetic systems, your pathetic consultants and your overall customer retentions. Take note, you owe me for all the incorrect debit dates that you have been debiting me on - please investigate this based on the debit date, whom contacted whom first to rectify your mistake and listen to the calls made / received.
106 replies
25 months ago
Absa Idirect Insurance, act like an insurance company.
Incompetence, poor customer service, no feedback or updates those are but just a few to name in relate to Absa Idirect's pathetic service. Being in an accident you would expect your insurance company to be there for you not the other way around, from date of logging our claim we have had to call numerous time to get updates on how far the claim is or the options we have, the amount of hiccups along the way with no clear answers. Having spoken to numerous consultants all with their own processes one would wonder if they work for the same company. Thamsanqa Ntongana, Porcia Farrett, just to name a few out of 4 or 5 consultant we had spoken to every time we called in. Sending emails and flagging it high important only to get a response after 2 days or if we have to call in again to follow up on that very email sent. My last email was with regards to missing fuel from my vehicle which was kept at Absa's salvage yard and we are still awaiting a call and an amended policy schedule, now me as a paying customer have to wait but if i have to make you wait for your payment that would be another story, I am utterly disgusted by Absa Idirects pathetic service all round.
56 replies
26 months ago
Vodacom's level of Incompetence.
Vodacom has done it yet again; I am growing tired of their incompetence. I really don't understand how it is that if I am on a RED 2.4GB 200min Line Rental that when looking at my bill on the app it shows air time transfers of close to a thousand rand, I have been calling the call centre which is of no use, its either the staff are not well trained or ***********. All I am being told is to wait for my bill in March but no one can answer me as to why all of a sudden their is air time transfers reflecting on my account from only paying a bill of around R480 to now paying over a thousand rand. I even tried calling the cancelations department whom told me they will transfer me to billing department but only to be transferred to their collections department (incompetence) Could someone please provide me clarity
168 replies
37 months ago
Vodacom does not understand the meaning of "Customer Retention."
Vodacom never ceases to amaze me with their pathetic service, for a supposedly leading Telecommunications company their customer retentions is pathetic. I am due for a upgrade but retentions does not call me, i noticed that on the 01/04/2023 that my data plan on my package was not loaded only the Top up airtime, I then spent the entire day trying to get an upgrade sorted out but as usual from Vodacom i had to be transferred from "Pillar to post", sent through to upgrades (they can't do promotions) transferred to online (neither can they do promotions and they awaiting for systems to update with new list), then transferred back to another department. but all the time in between being transferred the call goes nowhere meaning i have to disconnect and call back. I even tried the upgrade option on the Vodacom app and selected "Call me back" and guess what i am yet to be called. If this is how Vodacom handles retention and values loyal customers, I am utterly disgusted but then again its nothing new when it comes to Vodacom.
106 replies
42 months ago
Fraud and Manipulation of Customers Personal Information by Vuka Motor Specialist
Utter disrespect for customer's personal information, i received a call from Vuka Motor Specialist 0827228750 tell me that my vehicle is out of warranty and they are offering an extended warranty, when i asked how can a vehicle that's not even over 15 000km or is still a year old have an expired warranty, he tells me that maybe that was the agreement i had with the dealership and this was the information he received, when i proceeded to probe for more information from this individual he disconnects the call on me......Haval South Africa (i am a customer of Haval / GWM) please can you look into this as the personal information of customers you are providing to outside franchising are creating fraudulent profiles and providing false information to customers. A case of fraud and manipulation of customers personal information should be brough against this company.
0 replies
42 months ago
Standard Bank Never Fails to Fail their Customer's "Pathetic"
Once again Standard Bank never fails to fail their customers, makes me wonder how much does Standard Bank value their customers or ensure customer retention. I fail to understand how it is so difficult for a consultant to direct a customer to the right department let alone try and assist. I am constantly logging complaints as its the only way to get assistance from Standard bank. I called 0860 123 00 only to be told to call 011 641 6050 then to be told that its their legal department and my account is not with them so i was then transferred, i had to call this number over 5 times and every consultant that answered acts like they can't hear or they keep quite. I have even sent an email to ibsupport@standardbank.co.za but still no feedback. If its this difficult to get a settlement and close of my account with Standard bank i can only imagine what others are going through. This is the most pathetic bank i have ever worked with.
399 replies
43 months ago
Poor customer retention
I am absolutely disappointed with a Bank that I have banked with all my life, Standard bank has gone from bad to worse no wonder they loosing business / valuable clients to other financial institutions. They do not understand the general laws (POPIA / TCF), I had to in the past also get the Ombudsman involved but it seems nothing has changed, well i guess as long as they can debit me with no defaults, they getting their money for the past 10 years without any defaults why should they be concerned about the customers wants / needs example: statements, settlement offers, etc (with that being said Standard bank having incorrect personal information is the reason I got the Ombudsman involved and the interest never seems to end) Standard bank is no longer a bank for the people and the day I pay off what ever is owed to them I will definitely be moving all my accounts out to financial institutions that actually value customer retention.
399 replies
46 months ago
ABSA - Pathetic services is an understatement.
All I can say is pathetic service, after being a loyal customer for many years with ABSA their customer retention policy is pathetic, I seriously doubt that the staff have been thoroughly trained on TCF. Who knew that applying for a loan with a bank that you bank with would be such a mission let alone receive bad service. Speaking to consultants on a Monday morning is also the worst, why work in a call center if you lack people's skill, when asked to speak to a Team leader one is then put on hold (well I am guessing that all the team leaders and managers are in an Exco meeting discussing how wonderful their "useless" call center staff are and what increases and bonus they all should receive as they are doing so when with customer retention). Please get someone that's competent enough to call me and understands the importance's of customer retention and TCF.
402 replies
50 months ago
Utterly disgusting Service from Vodacom
Pathetic service received from Vodacom as always, I did an upgrade only to then see that my data has not been allocated as agreed upon (remain on my previous package air and 20 gigs anytime data re-occurrance) , this data is needed for me to work, i have been calling the vodacom line only be put through to a Tobi services which is useless, i have been put through to different divisions of Vodacom and people telling me of their internal processes which has got nothing to do with me as a customer (if i had to give excuses with regards to my monthly payments i dont think Vodacom would take lightly to that) There is never a team leader or manager that's around to take a call or let alone call a customer back, is this how vodacom expects to retain their old customers that has been with them for years? I have 4 contracts with Vodacom which means nothing, this is utter pathetic service to explain myself to 10 different people and to date no one has assisted, incompetent, untrained staff. (I am told i need to speak to Elite mobile, then told to speak to retentions, they cant provide me with any email address or a supervisors number, supervisors cant come to the phone) - maybe i need to speak to the president to have this matter sorted because Vodacom's internal processes has no structure (Poor SLA and TAT). If this is how Vodacom enforces the TCF policy i think i need to take this matter up with ICASA. I do not want an apology nor to be told of Vodacom's internal politics, me as a customer expect this issue to be resolved and please extract all calls made to me and calls i made to Vodacom, vet these calls because i am going to get ICASA involved. My details: Mrs. R Chetty - Main line number: 0827522484. Consultants i have dealt with in Vodacom: MALA K 001, Alicia Ref: 3046154 - Referred to Simone but never receive any calls , Simpiwe Ref: 3053636 - referred to Christo, Kabelo.
159 replies
53 months ago
Poor and Pathetic Customer service
Dealing with ABSA I-direct has been a nightmare, pathetic service is an understatement, and the way it seems its like they doing a free service not considering that we are paying them monthly without default. We had encountered a power surge which had burnt out a few of our appliances, we then approached I-direct to log a claim, firstly us as being the customer very little education is given about the procedures, there is no sense of urgency, no follow ups or keeping us in the loop as to how far the progress is on the claim, we had to call daily, we had to even call the assessors to find out on the progress and report back to ABSA I-direct (so what exactly is I-directs job in all this), we had spoken to numerous consultants each giving their own version of what to expect and all saying that they are still within the turn around time of 10 working days (today - 10/12/2021 is the tenth day) - we receive an incomplete sms (poor professionalism and do we believe that sms or take it as fraud), we have fish that needs their air pump and filter which was part of the items that we claimed for (they are live beings similar to us) so we assume if we were in an accident this would be the poor service we would receive and in actual fact it is exactly that as in the past (few years back) our vehicle was involved in an accident, ABSA I-direct referred us to their panel beaters and had their useless assessor sent out, the car looked nice on the outside when complete but only to find out a pathetic job was done (they did not replace the grill it was put back with *****s and tie straps, just to name one), if this is how ABSA I-direct runs their business that we as customers pay for then we think we should consider moving both our vehicle's and house hold content to an insurance company that values their customers / clients. Consultants that we have spoken to throughout trying to have our household claims sorted: Portia / Refilwe / Nombulelo / Thlolokelo / Manager: Lezel Hoods
106 replies
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