Active since Jul 2017
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3 reviews100 months ago
Bad service
We are a business operating on the North coast of Kzn ( Umhlali). We have been without telephone, fax. internet services since Monday the 29/01/2018. We complained numerous times to all the relevant telkom complaints departments, and till today we are not aware of the current status of having our lines repaired. Not having these services has had negative impact on our business as we have lost alot of business and cannot be reached by majority of our customers. We would like to know whats going on in regards to these repairs and given a answer as when we will have these services restored, We feel its unethical as we are paying for a service that Telkom fails to deliver. We have been to telkom in the Ballito junction to try and complain about the problem. We were told that they cannot and do not handle complaints at their branch. They refused to give us the managers details or let us speak to them. They as a Telkom representative played no significance in helping us resolve this matter. We have tried for a week 100s of times trying to get through to telkom and it sometimes seemd impossible, i think they are probably the only telephone company in the world that never seems to answer their phones.
525 replies
103 months ago
Polo Gti Breaks down
On the 19th October 2017 my polo gti which is still under warranty broke down at approximately 6pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disapointment is that this car gave no warning and just breaks on a busy street with my family in the car.What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my family's life at risk?I then had to wait two hours for road side assist to tow the vehicle away. I was told the next day by Jenine at VV Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever i could i managed to get hold of James of VW Umhlanga who said that he will try have a look at the vehicle that afternoon. Saturday morning i got a call saying they did a software upgrade and the car is fine. 1. Why did road side assist send a towtruck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because i know its not , i personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday had i not made a fight about it, and to my knowledge VW Ballito is much closer. I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing i expected. I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If i do not get a reasonable solution from VW i will make sure i complain on every platform be it the ombudsmen or hello peter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we don't know why it has happened is unacceptable. I am hoping to get feedback from you soon
0 replies
107 months ago
Poor service delivery
<p>This company took R1600.00 up front for a picnic photoshoot, i was told i will get a few pictures emailed within a week and a disc of pictures within 4 weeks. After 6weeks and numerous emails questioning my pictures they mailed me a few pictures and said i will recieve my disc the following week. After 8 weeks i emailed again and this this time they said they will have my disc by the following Monday or a full refund to me, Gone 2 weeks later, im still emailing and trying to get my refund. They have taken my money for a service they never delivered, and i want to make others aware so they dont fall trap to this company.</p>
0 replies
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3 (100%)