Active since Jul 2017
WARNING!! Do not waste your time or money on this "service provider" and here is why 1. Content not avialable for SA region for 3 Months now 2. UK content in the allocated channels for SA Region 3. Call centre whatsapp is based in India +35 country code 4. First excuse was content providers (assuming DSTV, SABC, ETV) have not updated from theier side 5. Second excuse was change player, when asked to recommend simply told search for a compatible player. Inititaily XCIPTV player was highly recommended 6. Third excuse......our technical team will look into this. 7. When I asked what happens to the period I could not view the correct local (SA) content which was the reason I had purchased a 12 month upfront subscription paid in full, would at least recieve an extended subscrition to compensate for the above.........still waiting for a response PLEASE DO NOT SUBSCRIBE IT A TOTAL WASTE OF DATA AND MONEY
I have been paying 6+months for internet I don't have a connection to, each time a call is logged with vumatel the call is closed 39min later with the excuse of client cannot be reached, which is not true as no attempts are ever made to come out or even phone to make arrangements we are now almost 7000 rand into paying for services I do not get!!!
You should be ashamed of yourselves!!! Firstly a public Facebook post of a naked customer in one of your branches clearly upset at the level of service offered to her...sies!! Then to add insult to injury I had a fraud incident which you don't want to resolve unless a fee of 150 is paid to reverse then additional 70 to cancel my card and an additional 80 to replace the card....totalling to 300 and no guarantee it will be resolved I had a balance of 335 at that time....so much for simplicity ...simply disgusting....I thought you brought good ethical banking to those who needed it. I will be closing my account in the near future and will make it my mission to publicize my disdain and non recommendation if you as a bank.....sies!!!!
How does one get declined for point of sale device based on itc when the application is done through a business. It's not like I am trying to get a loan or any line of credit, I simply wanted a better solution for my business. Obviously the small business entities are not important to capitec. After this I am seriously considering moving my personal account to a bank who would value my business. Disgusted to say the least!!!
worst service ever, payouts always late, payouts not reflecting in bank account, call centre number does not exist, chat bot does not work, payout cycles ridiculously long saturday income you swipe on the device only gets paid over on tuesday, how does this help small businesses
It is now beyond annoying, a 4 day delay on payout, come on what lame excuse is nex,t as Tarryn said the Accounts dept has only paid out until the 4th Feb. Will I be allowed the same courtesy if I were to be late on an installment I THINK NOT. I want a proper answer PLEASE!!!!!
Lets do the math here getbucks loan approval (3days prior)+no choice obligated insurance+interest from date of loan inception=no payout...still waiting so NCRCP5512 + NCR complaint+proof=.............(wait for update)
Although the new application process is fun, their payout process sucks....3days and then the poor operators sound robotic in response, "our accounts department have not provided feedback yet"......"you will get an sms during the course of the day". In the meantime one has accepted the loan offer its approved and you pay interest on money you have not received, surely contravening consumer rights I would imagine . How much longer are you going to blame an IT outage for a backlog, since October 2018? you used to be so prompt.
Well well well, first of all your call center queing system sucks you never get to 1st in line 1h30 min and waiting, I thought that my business was important, it would not seem so, tell me is nthabiseng a automated response system? Account paid up yet yet she/he/it says its because my account is in arrears?? and wow you must have a really big IT issue for more than a month now as the generic response one gets when the sales team must still get to their payout back log, funny no media coverage hey??
Should not even be one star, 40 minutes and counting to talk to a consultant, refund due that has been taking two week due some technical issue with payouts, funny how the debit order for payment never has any technical issues?? If you are waiting to speak to a consultant the queuing system is set to random you'll never be caller one or seven and the estimated wait time seems like eternity. Please do not use them, atrocious customer service
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