Active since Jul 2017
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11 reviews61 months ago
Connack Muller & FNB - Scam?
I need URGENT assistance from Connack Muller but there is absolutely no way to contact them and get a response in this matter. I need them to verify that they are officially appointed to represent FNB for legal collections. My son has received an email from Connack Muller but they have no website, the letter is unprofessionally written and I suspect a scam. Is there anyone who can assist with this enquiry. Judith PLEASE NOTE: I cannot include my mobile number as I am out of the country at the moment and the space provided does not allow for the longer mobile number.
0 replies
61 months ago
FNB and Connack Muller Attorney - SCAM?
I need URGENT assistance from FNB but there is absolutely no way to contact them and get a response in this matter. I need FNB to urgenlty confirm whether or not they use Connack Muller Attorneys - we have received an email from them but they have no website, the letter is unprofessionally written and I suspect a scam. Is there anyone at FNB who can assist with this enquiry. Judith PLEASE NOTE: I cannot include my mobile number as I am out of the country at the moment and the space provided does not allow for the longer mobile number.
159 replies
62 months ago
Address Issue - No Response and No Action - Fed up
Hi, I am once again going to try and update / correct my address with FNB. In 2017 I moved from the address that continues to be reflected on all of my banking statements and, despite physically bringing in documents in 2017, posting in 2017 and 2018, and then emailing in 2019, my address remains incorrect in 2021. Who / where / how do I get this sorted? It seems to be impossible to do. Judith (Please email correspondence because, as with all profile information with FNB, it is impossible to enter an international mobile / contact number and, as I am out of the country at the moment, my mobile number is not applicable)
56 replies
70 months ago
FNB not contactable and impossible to transact with when out of SA
It is impossible to contact FNB, particularly if you are out of the country as I would imagine a number of their clients are. I have a Share Builder account that I have been trying to close for a number of years now and had no luck which has resulted in monthly charges - total cost of over R800 now for a service I do not use and have been trying to close. Help! Please note that the mobile number is a UK number which, again, is impossible to include in my online banking profile so, FNB do not have my contact number because they have made it impossible to include.
105 replies
81 months ago
Vodacom ignores HelloPeter
After constant contact with Vodacom PLUS a review and request for help via HelloPeter, I have yet to have a response from Vodacom - to either my request or to HelloPeter.
0 replies
81 months ago
VODACOM was a company that South Africans could be very proud of. No longer.
I am not sure where to begin nor am I sure that this will ever be sorted out – I absolutely despair and am extremely disappointed, depressed and sad at the absolute lack of customer care in such a large company all South Africans SHOULD be proud of. My contract ends in August and on 8 August 2019 I sent the obligatory written notice to cancel and NOT renew the contract. I have had NO meaningful response or resolution to my enquiry other than the below email saying my enquiry is 'closed' (see below). My enquiry has not been resolved and there is no confirmation of the cancellation of my contract nor any acknowledgement that my cancellation has been actioned. Can anyone please sort this out for me? Judith (I have removed all references from the email thread for security purposes) From: noreply@vodacom.co.za <noreply@vodacom.co.za> Sent: 16 August 2019 13:21 To: Judith Oakley Subject: Dear Judith Oakley, Thank you for your support. Please note that this is an auto-response. Your query with reference number 1 has been closed. Kind regards Vodacom Customer Care Visit www.vodacom.co.za/help From: noreply@vodacom.co.za <noreply@vodacom.co.za> Sent: 15 August 2019 16:57 To: Judith Oakley Subject: 1 Dear Judith Oakley, Your reference number is: 1 Note: This is an auto response. A support specialist is working on your query and will contact you shortly to gather more details, if required. Alternatively, please contact Vodacom Customer Care at 082135. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom From: Judith Oakley Sent: 15 August 2019 14:54 To: Retentions.cancellations.C3D.PROD@vodacom.co.za Subject: Contract number 1 for cell number I am following up on my previous correspondence giving notice of cancellation for the above contract - see emails below. Please advise. Judith On Mon, Aug 12, 2019 at 12:10 PM <customercare@vodacom.co.za> wrote: Good day Judith Oakley Thank you for your email. Please accept my sincerest apology for the inconvenience caused. I have been forwarded your query to our cancellation department for further assistance. Contract termination terms and conditions: 16.6. Any accumulated Airtime or unused bundled minutes/seconds existing at the termination of this agreement, shall be forfeited and you shall have no claim of whatsoever nature against Vodacom in respect thereof. Please recharge within 24 hours after your contract have been canceled. Our cancellation department can be contacted on 082158 (free on Vodacom sim). Operation hours: Monday to Friday: 07H30- 18H00 Saturdays: 08H00- 17h00 Sundays And Public holidays: 09h00- 14h00. Regards, Lukhanyo Pita Customer Care eService Team On 2019/08/09 19:10, Judith Oakley, wrote: 1)ID number: [ID Number] 2)Type of contract package. Smart Top Up S - Contract number 1 for cell number 1 3) Name of bank and account type. The Bank Limited but I pay via Scheduled Payment directly from my bank account 4)Address details. [Address]
0 replies
81 months ago
Vodacom does NOT get my vote!
And so the circus starts again! Why on earth am I shunted from pillar to post and back again to sort out a simple issue!!!!!!!!!!!!!!!!!!!!!!!! Please refer to the attached email correspondence. My contract ends now - end of August - and I need to send the obligatory written request to cancel and NOT renew the contract. Can anyone please sort this out for me? ---------------------------------------------------------------------------------------
105 replies
85 months ago
A communication company with communication issues.
Vodacom seems to be a constant 'communication company with communication issues!' Never mind the fact that there is a glaring spelling error on their website, making contact is virtually impossible, particularly if you are outside South Africa. I have an account query and, regardless of which contact selection I make, I get the following message: > Email us Dear Valued Customer Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. < Well, calling 082 111 is not possible (from elsewhere other than in South Africa), and even if you do call this number, you ought to make a pot of coffee, put your feet up and WAIT... My contract is coming to an end shortly and, as I realise that if you do not physically cancel the contract, you will continue to be charged the contract fee. So, my question is, how does one actually do this? I look forward to being advised of a pain-free, practical solution that works. Judith
385 replies
103 months ago
WHERE TO NOW? There is a huge brick wall when dealing with Vodacom
It is a month later and Vodacom has NOT SORTED ISSUES AS PROMISED!!!!! What is the SMS I have just received stating ‘Your LTE APN has been activated’ – what is that about? Who requested this???? Why have I been charged a 'Connection Fee'? What is this charge: uChoose More Data R323.68? If my account had been reinstated as it should have been the amount should be R288.49. Why has my contract not been rectified to what it was originally? Why do I have a huge bill once again? BEFORE YOU RESPOND, read the FULL TRANSCRIPT OF THE ISSUES BELOW: Issues reported 10 October 2017: I have a Vodacom contract with 3 cellphone numbers linked to it. Cellphone A is my main cellphone number with an ongoing contract; Cellphone B is on a contract that ended as at 30 September. Cellphone C is for my tablet. In early September I called to confirm that I was cancelling the contract on Cellphone B as the contract was ending and wanted it converted to Pay as You Go. It was confirmed that this would be done wef 1 October 2017. I have received a Statement indicating that, instead of cancelling Cellphone B, Cellphone A has been cancelled! And I have been lumped with a huge bill for cancellation of a cellphone for which I NEVER requested cancellation. I have called Customer Service, was put through to Cancellations where it is quite clear what transpired - Cellphone A was cancelled instead of Cellphone B. I have now been advised that this cannot be remedied in less than 2 to 7 working days!!! This is UNACCEPTABLE! I need to use my cellphone on an ongoing basis and cannot operate on pay-as-you-go and am also NOT going to foot this exhorbitent account for a cancellation that was NOT requested but rather botched by Vodacom.
183 replies
104 months ago
Unacceptable business practice / customer service
I have a Vodacom contract with 3 cellphone numbers linked to it. Cellphone A is my main cellphone number with an ongoing contract; Cellphone B is on a contract that ended as at 30 September. Cellphone C is for my tablet. In early September I called to confirm that I was cancelling the contract on Cellphone B as the contract was ending and wanted it converted to Pay as You Go. It was confirmed that this would be done wef 1 October 2017. I have received a Statement indicating that, instead of cancelling Cellphone B, Cellphone A has been cancelled! And I have been lumped with a huge bill for cancellation of a cellphone for which I NEVER requested cancellation. I have called Customer Service, was put through to Cancellations where it is quite clear what transpired - Cellphone A was cancelled instead of Cellphone B. I have now been advised that this cannot be remedied in less than 2 to 7 working days!!! This is UNACCEPTABLE! I need to use my cellphone on an ongoing basis and cannot operate on pay-as-you-go and am also NOT going to foot this exhorbitent account for a cancellation that was NOT requested but rather botched by Vodacom.
366 replies
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