Active since Jul 2017
Whoever is behind this company was trying to ****** my husband for a medical bill he already settled, after a severely traumatic and costly illness. I do not appreciate you threatening my husband or my family, don't you dare do this again! When he tried to make a plan to pay the alleged debt, suddenly the amount was twice as high, pure ****gery!
This bank is refusing to close my account and it is now in the minus. You need to close my account, I went in to your Cresta branch twice two months ago, I emailed Nelson Siwela to help close my account and transfer my remaining funds. He assisted me with neither. This was after I failed to get help online and telephonically (and during the previous Branch visit). You are not allowed to keep my account open after I settled everything and issued instructions to close it. Resolve this.
Standard Bank is refusing to give me the money left in my account after I paid everything that was owed to them. I have received no help even though I went to the Cresta branch twice (last two Saturdays - check your customer logs). The first time I was told I couldn't close my account because of one outstanding transaction for R20 (a purchase for airtime to call Standard Bank). I was also told I could not provide details for an FNB account where my remaining money could be sent, because a transfer to another bank apparently couldn't be tracked. The second time, I was told the printer failed to print my receipt for the tellers and to email my details. I did so, being told the money would be transferred on Tuesday. Today I checked my account online to see there has been no movement. Why is Standard Bank refusing to give me my money? I cannot even afford petrol to come in to the branch again. Your service is a joke, this is why you lost me as a client.
The staff are always friendly and helpful.
It cost me about R600 to close my accounts (including my calls to the helpline) - why is this? People are struggling now more than ever but your bank is throwing around thousands daily with your auto-responses. Your auto-responses are grammatically incorrect and they are vague. Please stop wasting money on PR and then trying to extract it from clients. Additionally, I am disappointed at your lack of online/telephonic help. When I went in to the branch, I saw two disabled clients there (with limited mobility), it's unfair to insist they be exposed to other people in the middle of a pandemic - one was an elderly lady (I heard her mention she was 84!) and the other was a recently injured man. You need to do a serious appraisal of the way you run things or you will keep losing customers. You also need to avoid responding to this with that auto-response.
Your bank deducted the same payment from my account 4 times. My account is in the minus. When I tried to call yesterday, I spent so long on hold my airtime ran out. Today I woke up to my account being in the minus thanks to you, so I cannot afford airtime or anything. You need to return the 3 duplicates immediately and check what is happening with your payments. This is absolutely unacceptable.
I attempted to take part in a promotion between ubereats and KFC. My Windows Phone was not able to have the ubereats app, so I ordered it through a friend's account. The promotion did not work, so I left comments on that account - there was no response ever to those comments. Furthermore, my own Uber account became messed up so I was not able to use Uber any more. Your consultants responded by asking me to give proof of my phone number. Your database is messed up, I am not a criminal. I am happy to never use your services again if you insist on treating me like a criminal when you have cheated me.
I tried to buy a few items from Pick n Pay earlier. The cashier was chatting to her colleagues. When I tried to pay, it seemed there was a problem with my card. The cashier kept swiping my card and the manager also came - they proceeded talking to each other and not me, so I left. Now I have been charged for the items I didn't take with me because their card machine did not work. If they had taken a second to speak to me, I would have told them that they could cover the card with paper - this sometimes helps the machine read the chip. But I could never have told them this, because they barely acknowledged my presence. I will never shop at this Pick n Pay again, you can keep your broken card machines and your bad attitudes.
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