KB
Katarina B
Active since Jul 2017
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Harassment and Threats Over Non-Existent Debt
Whoever is behind this company was trying to ****** my husband for a medical bill he already settled, after a severely traumatic and costly illness. I do not appreciate you threatening my husband or my family, don't you dare do this again! When he tried to make a plan to pay the alleged debt, suddenly the amount was twice as high, pure ****gery!
53 replies
60 months ago
Refusing to close my account and putting it in the minus
This bank is refusing to close my account and it is now in the minus. You need to close my account, I went in to your Cresta branch twice two months ago, I emailed Nelson Siwela to help close my account and transfer my remaining funds. He assisted me with neither. This was after I failed to get help online and telephonically (and during the previous Branch visit). You are not allowed to keep my account open after I settled everything and issued instructions to close it. Resolve this.
106 replies
62 months ago
Why are you refusing to pay out my money?
Standard Bank is refusing to give me the money left in my account after I paid everything that was owed to them. I have received no help even though I went to the Cresta branch twice (last two Saturdays - check your customer logs). The first time I was told I couldn't close my account because of one outstanding transaction for R20 (a purchase for airtime to call Standard Bank). I was also told I could not provide details for an FNB account where my remaining money could be sent, because a transfer to another bank apparently couldn't be tracked. The second time, I was told the printer failed to print my receipt for the tellers and to email my details. I did so, being told the money would be transferred on Tuesday. Today I checked my account online to see there has been no movement. Why is Standard Bank refusing to give me my money? I cannot even afford petrol to come in to the branch again. Your service is a joke, this is why you lost me as a client.
106 replies
62 months ago
Good service every time
The staff are always friendly and helpful.
0 replies
62 months ago
No service at inflated prices - worst deal of the century
It cost me about R600 to close my accounts (including my calls to the helpline) - why is this? People are struggling now more than ever but your bank is throwing around thousands daily with your auto-responses. Your auto-responses are grammatically incorrect and they are vague. Please stop wasting money on PR and then trying to extract it from clients. Additionally, I am disappointed at your lack of online/telephonic help. When I went in to the branch, I saw two disabled clients there (with limited mobility), it's unfair to insist they be exposed to other people in the middle of a pandemic - one was an elderly lady (I heard her mention she was 84!) and the other was a recently injured man. You need to do a serious appraisal of the way you run things or you will keep losing customers. You also need to avoid responding to this with that auto-response.
0 replies
62 months ago
Money incorrectly deducted
Your bank deducted the same payment from my account 4 times. My account is in the minus. When I tried to call yesterday, I spent so long on hold my airtime ran out. Today I woke up to my account being in the minus thanks to you, so I cannot afford airtime or anything. You need to return the 3 duplicates immediately and check what is happening with your payments. This is absolutely unacceptable.
112 replies
104 months ago
Uber messes up my account and treats me like a criminal
I attempted to take part in a promotion between ubereats and KFC. My Windows Phone was not able to have the ubereats app, so I ordered it through a friend's account. The promotion did not work, so I left comments on that account - there was no response ever to those comments. Furthermore, my own Uber account became messed up so I was not able to use Uber any more. Your consultants responded by asking me to give proof of my phone number. Your database is messed up, I am not a criminal. I am happy to never use your services again if you insist on treating me like a criminal when you have cheated me.
0 replies
104 months ago
Cashiers and managers act like customers don't exist
I tried to buy a few items from Pick n Pay earlier. The cashier was chatting to her colleagues. When I tried to pay, it seemed there was a problem with my card. The cashier kept swiping my card and the manager also came - they proceeded talking to each other and not me, so I left. Now I have been charged for the items I didn't take with me because their card machine did not work. If they had taken a second to speak to me, I would have told them that they could cover the card with paper - this sometimes helps the machine read the chip. But I could never have told them this, because they barely acknowledged my presence. I will never shop at this Pick n Pay again, you can keep your broken card machines and your bad attitudes.
61 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)