Active since Jul 2017
3
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3 reviews4 months ago
Unauthorised Billing and Forced Subscription
Beware this is not only a very basic platform which is hard to navigate - when you purchase your "once off" subscription you are actually signing up for a subscription which will be debited every 4 weeks. You cannot cancel the subscription you did not sign up for on their platform either and the only way to cancel said subscription is through email. I disputed two months transactions separately and they refused to refund me and offered a "50% partial refund for the last transaction" as a way to address my concerns. I did not authorise any subscription to begin with and disgusted that as the client who has been duped and I have to deal with all the administration with the bank to deal with a dispute. You will find more useful courses directly through each channel they have on their "course" and really not worth the headache.
0 replies
79 months ago
Cell C Fibre - No Service Delivery & Takes your money!!!
When moving into a new house I needed to get fibre connected, especially as I work from home and depend on connectivity. I made the mistake of taking up a contract with Cell C Fibre and have regretted the decision since ever since. From the initial installation issues, delays, damages to the lines installed, to the billing and to the connectivity and speed. Cell C Fibre is utterly useless and do not value their customers. I lodged my initial queries in February 2019 for poor and interrupted connectivity which results in my having to restart the modem daily just to get the connection working. Following months of going back and forth with Cell C Fibre on poor connectivity, I then picked up that they were duplicating my debit order!!! I signed a contract for R907-00 a month and was being billed up to R2712! I took this up with their "sales" department, I took this up with their accounts department and only after threatening legal action was I informed that someone had created a second profile and that Cell C accounts department would investigate and confirm the amount due to be refunded to me. That was in June. That still has not happened. Months of exorbitant costs for bad connectivity and even worse service. They now will not admit to their error, their statements show nothing of the monies owed to me and not one person in any of these departments has assisted with sorting out my refund. I tried cancelling my service to move over to a new service provider as there is clearly something wrong with my connectivity or their modem, only to be informed that I would have to pay the cancellation fees due to leaving my contract sooner. What happens when a customer has been robbed with double charges, has to suffer inadequate support and cannot actually fully deliver on the service you are paying for? For me, there is nothing I can as they will surely never return months of duplicate charges if I am not longer a "customer" of Cell C Fibre. If you are looking for a fibre service provider, I strongly suggest you do not consider Cell C Fibre.
210 replies
107 months ago
Vodacom Customer Complaints - They do not care
<p>I have been a loyal customer of Vodacom for many years and this is now the second time I have lodged a complaint about my account and for the second time I am getting no response in a year. I am disgusted with their processes and lack of concern around valid issues that I have raised.</p> <p> </p> <p>There has been questionable charges on contracts and data over 7 numbers linked to one account that I have with them. This is the third month I have been billed more than double my normal usage with accounts. My numbers which have limits on them have not been implemented, top up contracts that have more than doubled without any purchases, my app has been blocked, my online portal suddenly has none of the questionable numbers linked to them, my personal information has been changed and suspicious sim card swaps that have not been activated following suspected sim cloaning. My request for quotations for cancellations of my contracts was responded with a message that they are "reluctant to give me the quote."</p> <p>I lodged two data disputes with Vodacom over two consectutive months, and I have only received one response. I was informed they would "refund me in good faith" based on one month of data, no one called me, an email was sent to an address that is not linked to my profile, no explaination of how these random figures were calculated and best of all - the refund is yet to reflect on my account. Not to mention I received response to only one of the months I have questioned and due to no contact from them I do not even know which months query they have refunded for.</p> <p>This month will be the third month I am going to have to lodge a dispute with them for questionable account usage and blocked accounts that have escalated in costs on the 4th day of the month.</p> <p>I have called their contact center, was informed to put all my concerns in writting and send it directly to the Customer Complaints and Customer Care email addresses. I sent my email on 4th July and I am yet to be contacted. The managing agent that Vodacom implemented has also not received any response to my queries and complaints either. Scary that the company Vodacom hires to handle accounts like mine cannot even get a response.</p> <p>One account that has a call and data limit on it which normally is +-R600 a month is currently sitting on +-R3800 since the 4th of this month and has only been softblocked this week. I cannot even top up the contract using Vodacom's app or online profile because this number has mysteriously disappeared from my profile.</p> <p>I sit with a valid concern around my accounts 3 months in a row, concerned that someone is accessing my personal information, concerned someoone has cloaned my account and concerned that Vodacom does not care that this is happening. Vodacom do not care enough to take my account seriously yet they will not give me a quotation to cancelled my exisiting contracts to port over to another service provider.</p> <p>There has been serveral issues nation wide that has been posted all over social media about suspicious account access, about sim card fraud, about mysterious disappearing data and exhorbitant data charges. Yet when a loyal customer escalates their concerns and follows their own processes, they are ignored and not responded to.</p> <p> </p> <p>All I ask is to be contacted and have my account properly checked into by a proper agent who has the authority to handle the matter. I expect to get immediate response and not be forced to wait out another month after they debit my account that I am not in agreement with. As a customer who spends huge amount with Vodacom, as a customer who has been with them for more than 10 years - I should think this would not be hard to ask.</p> <p> </p> <p> </p> <p> </p>
168 replies
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