Active since Jul 2017
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39 reviews35 months ago
Highly frustrating. No assistance.
HP KOEN No use phoning for assistance . Only response is "hold on" and then get transfered without any explanation why or to whom. And then have to listen to rge irritating song until kingdom come. Pathetic.
106 replies
38 months ago
Double debit account with debit order
Why did you double debit my account with ABSA vehicle finance debitorder? Please rectify immediately including charges and interest. Shocking service!!!!!
109 replies
38 months ago
Double debit debitorder. Shocking!!!!!!
GO KOEN Id 3904260021084 Why did you double debit my FNB account for my vehicle finance? Please rectify immediately. With interest and bsnk charges. Unacceptable. My vehicle finance is paid months in advance. Same as ABSA unilaterally cancels my overdraft. Can't wait to move my accounts to another bank.
165 replies
40 months ago
Despondent
Father ; Frederik Theunis Koen ID 3201275010081. Mother - Hendrika Petronella Koen Id 3904260021084. Daughter - Hendrika Petronella Rossouw ID 6603240049085. My mother suffered a stroke on 30 August 2021. My father suffered a stroke in October 2021. Both of them are since frailcare patients in Mothwa Have Old age home, Eloffsdal Pretoria. I have been granted power of attorney drawn up by Advicate Johan Jooste, on both to administer their finances. I hav ebeen paying their monthly fees towards thier cared since then . The ABSA app in both of their accounts was linked on my mothers phone ( 0827752918). I had the pincodes/passwords and paid all their accounts since August 2021. This infomation is readily avialable on both their accounts/profiels. On 8th Decembet 2022 my fathers medical test results was communicated to me at 14f47 Bt Dr B Lawrence. It was confirmed as stage 4 cancer and that hhat his change of survival is zero. Naturally this was devastating news and left me quite traumatized. At 14k55 my mom's phone ( in my posession since 2022) rang. The caller identified herself as calling from ABSA Fraud department and wanter to speak to Mr Koen. I told her he is not avialable and enquired what the problem was. She indicated that they picked up a fraudulent transaction on his account and we had to reverse the transaction immeidatly. Needles to say I did not suspect a thing, still being is shock after his cancer diagnosis. The rest is self explanatory. I was the 100% reason they were succesful in tranfering an amount of R24 896 to a African Bank account. With 35 years banking experience, it never crossed mind that his was what I always warned other peaople about. My husband passed away on 28th August. 2022 was a **** year. I went to Sinoville police station te report the fraud, but they were not willing to help in the absence of a bank statements. Due to my dad's health, we could only visit ABSA Montana branch on 23 Decembet @ 9h00. It took 2h10 minutes to arrange power of attrorney for myselg and get my dad's account re-activated, the banking app re-installed and a debit card issued. Come 1 January 2023. I want to pay R15 100 to Mothwas Haven vie transfer to my mothers FNB account ( like every months since Aug2022) only to get a message that the transaction might be suspected fraud and I had to phone ABSA Fraud departmnet. The App also disappeared form the phone. I phoned ABSA fraud @11h06 on 0860557557 and spoke to a gentleman. He put me on hold and proceeded to ask all sorts of so called secutiry/identiy questions. Each time he indicated that it did not match. Heaven know what, because I am the power of attorney on the account since 23 December, or so I thaught. He indicated that he will phone back. I is now 16h35 and still no feedback. The monthly payment is easy to trace. The benificaries ( Mothwas Haven) is on my dad's account. His medical facility needs to be paid R15 100. In the absence of any urgency from ABSA, please pay the amouont on our behalf to make sure it reaches its destination. i am sure you would not want a 90 year old to be evicted due to your lack of urgency. Be that as it may, I will omce again take him to the same branch and set up a repetative payment so that we do not have to sit in such a predicament again. O, and all the above can be substantiated with documentary proof Ref 11405107 Ref 11461733
132 replies
41 months ago
Bad faith
I have court granted power of attorney over my mother, HP Koen's estate. She suffered stroke August 2021. Currently in frailcare. She has an ABSA cheque account t from which her cell phone and DSTV premiums are deducted. Funds are ttransfered from her FNB ac out ti make provision for these. In note on her bankstatement that ABSA removed her overdraft facility, without and notice as to the reason why. She has been a loyal ABSA customer for the better part of 50 years. To unilaterally remove a private enjoyed is unacceptable and not Inwood faith. Tge facility is mainly there for medical expense payments as and when required. Funds are always transferred I to the account to bring balance back into facility. Please reinstate the R5000 facility.
132 replies
42 months ago
Worst service of any private hospital
Sent: Wednesday, 09 November 2022 13:44 To: 'surveys@lifehealthcare.co.za' <surveys@lifehealthcare.co.za> Subject: RE: Life Eugene Marais Hospital would like your feedback JSJ Rossouw Id 5908305002080 Good day My sister-in-law and I ( sister of my deceased husband) provided feedback. A lady introducing herself as the PR for Eugene Marais Rehab facility phoned both of us in the first week of October and committed to resolve our complaints and provide feedback. As could be expected, no feedback in more that a month. No need to tell you that this hospital will NEVER be recommended by either of us due to the absolute shocking care that my husband received and the lack of communication from staff. This is just one of the examples. Good day all I completed the survey on as requested. A lady from the hospital phoned on 3rd October and promises feedback. A month and Days later and no response. This is the 4th attempt to get a response from this hospital after we provided feedback requesting answers. In desperation I phoned yesterday and spoke to several people. The lady ( was so angry forgot the name) promised that the rehad centre manager would phone me back. Another unfulfilled promise. The worst kind of insult and respect for my deceased husband. Find attached all our previous email of which no response from the hospital. Would never recommend this facility to any patient. Worse than any state hospital.
132 replies
42 months ago
JSJ Rossouw
I logged complained on Tuesday. No response. And this from a big Corporates. Absolutely shocking. If we get such treatment, better to move. You should be ashamed.
132 replies
42 months ago
JSJ ROSSOUW ID 5908305002080 Capitec acc 1358966417
My husband, JSJ Rossouw passed away on 28 August. I visited Montana branch and a very professional staff member assisted me to stop my husband account. I received an email from GEPF that I must repay October pension payment of my husband before they can process my claim for pension to be paid to me. I once again visited No tans branch and the friendliest lady ever phone around to obtain confirmation required by GEFP. They acknowledge that the pension payment was not stopped on time and was later to the stopped Capitec account. The department that the staff member phoned I formed het that the pension was indeed paid into the stopped account. If an account is stopped no debits or credits is supposed to go of/into the account. That was always the process in my 35 years in the banking industry. GEPF staff member thus request a letter to confirm that the pension was paid into his account on 31 Oct 2022. This is urgent please. They can not finalise my pension claim unless this is provided. I am relying on the pension payment to pay bond/rates &taxes, living expenses. And ensure that the acvount is blocked so that no further transactions can go through. Petro Rossouw widow 6603240049085
132 replies
42 months ago
Bad bad bad service
As could be expected, after 3 months issue not resolved. Feedback promises made not actioned. Pathetic service.
133 replies
43 months ago
****ndous service
HP Koen Id 3904260021084 Cell 0827752918 I requseted that my ****le account be cancelled as I have no use to it any longer. All supporting documents requested by a lady called Lucy that phoned me on 20 September was provided, yet the full amount was deducted again. This is unacceptable service. Nobody, not Lucy or any other staff member had the decensy to acknowledge reqeipt of the info not responded to the request to cancel the contract. If not resolved by Friday, I will request assitance from the media.
266 replies
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