Active since Jul 2017
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10 reviews6 months ago
The Pain Collective – Review of Medical Negligence
The Pain Collective – Review of Medical Negligence My father nearly lost his life after developing a severe spinal infection, Methicillin-resistant Staphylococcus epidermidis, following a diagnostic nerve block procedure performed at this facility by Dr Karriem. We believe the infection was introduced during the procedure, as it was later identified at the lumbar injection site and his left knee — both sites of previous injections. Despite my repeated calls and messages to report his rapidly deteriorating condition, our concerns were dismissed and attributed to arthritis. As his pain became unbearable and he could no longer walk, we were unable to reach Dr Karriem and had to take him to the emergency room ourselves. He was eventually admitted thanks to the intervention of a compassionate nurse, and tests revealed a serious spinal infection requiring emergency spinal and knee surgery. My father is still in recovery and remains unable to walk independently. When I raised these concerns with The Pain Collective, their response was defensive and dismissive, and no responsibility was taken at the time. After a formal investigation by the Health Professions Council of South Africa (HPCSA), Dr Karriem was found guilty of negligence for failing to provide adequate post-operative care, which resulted in significant complications and morbidity. She has been formally sanctioned and fined under the Health Professions Act. While no disciplinary outcome can undo what my father endured, I am grateful that the matter was taken seriously and that corrective action was taken to protect future patients from similar harm. I’ve also observed that The Pain Collective removes negative feedback from their Facebook reviews section, which prevents patients from seeing a full and balanced view of others’ experiences.
0 replies
14 months ago
Orders 68744 & 69174
I have some serious concerns regarding my recent orders with IT Work Up. I received a delivery with my order number, however the package had a different person's name and delivery address for another province, and the product description did not match what I had ordered. Additionally, The Courier Guy has refused to collect the incorrect delivery, stating that IT Work Up must log a collection waybill. However, I have been unable to get a clear response from IT Work Up via email, and I have noticed that both their emails and website are currently down, which is quite concerning. I have also attempted to call, however my calls go unanswered. When I reached out via WhatsApp, I was directed to email instead—despite email communication not being functional. Furthermore, I am highly concerned about the way deliveries are handled. Writing the product description on the outside of the package poses a security risk, and failing to specify the apartment number results in packages being left with anyone at the front desk. I currently have two outstanding orders and have been unable to reach anyone for assistance. I initially trusted IT Work Up based on positive reviews on Hello Peter, however my experience so far has raised serious doubts about the legitimacy of the business. I would appreciate urgent clarification on these issues and assistance in resolving them as soon as possible.
0 replies
15 months ago
********* Practices and Poor Communication from MBD
I find it deeply concerning that MBD is assisting SARS in pursuing fines that are currently being disputed and are a result of an error on SARS part. MBD threatens to negatively impact your credit rating, even though there is an ongoing dispute with SARS regarding incorrect charges. It has been impossible to contact MBD directly, as their phone number cannot be reached, and they do not respond to emails. I requested an email address to send proof of payment, as I was being pressured to pay fees that were charged in error by SARS. Unfortunately, Martha at MBD repeatedly provided me with incorrect email addresses. How is it possible for a business to operate without proper communication channels like phone or email? It’s troubling to think about the number of innocent, law-abiding South Africans who may be subjected to such treatment.
106 replies
15 months ago
The Pain Collective - review of medical negligence
My father nearly died due to a severe bacterial spinal infection, which we believe was introduced during a diagnostic nerve block procedure performed at this facility. The infection was the direct result of a non-sterile needle used during the procedure. Despite numerous calls to inform Dr Karriem that something was seriously wrong following the procedure, we were repeatedly told that no complications had arisen and that my father’s symptoms were merely due to his arthritis. As his condition worsened, further attempts to contact Dr Karriem were unsuccessful. This left us no choice but to take him to the emergency room. Unfortunately, the emergency room staff re**** on Dr Karriem's prior assessment and refused to admit him for 2 days and would not treat him, despite clear signs of a serious infection. It was only thanks to one nurse, who took the initiative to advocate for my father, that he was finally admitted. Subsequent tests revealed a life-threatening spinal infection, requiring emergency spinal surgery. My father is still unable to walk and faces a long recovery. The follow-up care from the Pain Collective has been completely inadequate. When I raised concerns about the matter, the facility was indifferent and dismissive. I see the Pain Collective has since deleted their reviews section of their Facebook page.
0 replies
15 months ago
Review of Zestlife Gap cover experience
After 12 years of paying premiums, my father was hospitalised in 2024. I submitted a claim for his in-hospital medical bills in October 2024, with the understanding that the turnaround time for processing claims is 10 days. However, despite calling weekly for updates, I was informed that delays were due to the company prioritising their annual increase emails. After waiting three months, I received a letter in January 2025 advising that the claims had been declined. This was particularly disappointing, as the invoices I submitted were for in-hospital bills, with the medical aid already covering the medical aid rate portion. Due to this experience, I have since moved my gap cover to Turnberry. I hope this feedback helps highlight areas where processes and customer service could be improved for future clients.
56 replies
42 months ago
Natasha Russouw Natasha's service is excellent and always with a smile
Natasha Russouw Natasha's service is excellent and always with a smile. I am very grateful for the superb service and attention to detail. Thsnk you so much - Diana Steele
132 replies
67 months ago
Coldtech Believe in Better - Clive Ndecha
https://www.facebook.com/clive.ndecha Clive Ndecha quoted me R450 to re-gas my fridge. He then put second hand parts in my fridge that were not needed and did not ask first & told me it is now R1250 due. When I told him the next day that fridge was not working he came back a day later to install a timer telling me that my Defy fridge did not run on a thermostat but a timer. Fridge still not fixed. Got Defy official repair company in who told me all the fridge had needed was a new thermostat for R1500 and because Clive had cut all the wiring and put in a timer the fridge was now broken beyond repair. Even though I had proof that Clive had damaged my fridge beyond repair he refused to refund any money at all. I had to buy a new fridge.
0 replies
67 months ago
very bad service - Coldtech believe in better - Clive Ndecha
Clive damaged my 350 litre Defy fridge so badly that it cannot be repaired. He quoted R450 to re-gas fridge & then added all these second hand parts the fridge did not need without asking, cut all the wiring & put in a timer. Charged R1250 but fridge not fixed. When I told him fridge not fixed he was very rude and would not refund any money at all. The Defy official repair company advised they could not repair fridge because of the damage Clive had done, that all the fridge had needed was a new thermostat & would have easily been fixed. Only fridges over 15 years old use timers. I had to throw away my fridge & buy a new one.
0 replies
67 months ago
very bad service Clive Ndecha
Clive damaged my 350 litre Defy fridge so badly that it cannot be repaired. He quoted R450 to re-gas fridge & then added all these second hand parts the fridge did not need without asking, cut all the wiring & put in a timer. Charged R1250 but fridge not fixed. When I told him fridge not fixed he was very rude and would not refund any money at all. The Defy official repair company advised they could not repair fridge because of the damage Clive had done, that all the fridge had needed was a new thermostat & would have easily been fixed. Only fridges over 15 years old use timers. I had to throw away my fridge & buy a new one.
0 replies
106 months ago
never received order or response to emails
<p>Placed an order in December 2016 and my credit card was charged.</p> <p>Never received order or any responses to numerous emails</p>
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)