CB
Claire B
Active since Jul 2017
17
Reviews
0
Industries
Reviews
17 reviews28 months ago
Cheats
We purchased a Toshiba washing machine a year ago and the drum belt snapped last month. We sent it in for repairs and, after much back and forth for thirty days, have now been told that a refund has been granted instead of a replacement. They have done this because they know the machine now costs twice as much! Disgusting service!
0 replies
28 months ago
room for improvement
They got the job done, and we are happy with the overall result, but the teams could have shown a lot more respect for the zones they were working in, and their subsequent communications were severely lacking. What was initially a smooth process with a speedy quote and quick attendance by Philip to run through our needs ultimately went downhill after digging was completed. We also made a mistake in foregoing the removal of the soil in our quote so that a friend could collect it. When this arrangement fell through, it took a few hours to source an alternative and, by this time, our surrounding grass was well and truly ruined. I found it odd that they just continued to pile the soil higher instead of taking it out in the other direction, as it ultimately caved in and crushed our flower beds. On a positive note, the plumber that we called to repair and reroute a hidden water-pipe was so impressed at the speed of their digging that he called his entire squad to join him on site and take notes. When the pool shell was pulled into the garden, a portion of our brick wall was knocked down, and it felt like this fix would be abandoned had I not kicked up a fuss. Allowing the frame to settle for the weekend was not an issue, but the surrounding paving had not been ordered until the crew arrived on site, so another two days were wasted waiting for this delivery. But the real problems began with the second team. On Wednesday, they went AWOL after a breakdown of their vehicle, and only arrived after 15:00 – working until 19:00 that evening to lay the first parts of the coping. Despite assurances that they would be with us by 08:30 the following morning, they only arrived at 11:00, and left again at 15:00 to “buy bricks”. They then came back at 19:30 that evening without any bricks at all, and we sent them away due to the late hour. The same assurances were made for an 08:30 arrival on Friday, but they actually attempted to gain access to the property just after 06:00am, which was simply ridiculous. They did ultimately complete the project on Friday afternoon and achieved what they set out to do, but the finish leaves something to be desired. We ended up paying someone to do a proper cleanup after their departure, which included chipping out large chunks of cement from the bottom of the pool, and removing excess cement deposits from our surrounding walls and patio. We still need to sc**** off the extra silicone and cement deposits from the entire tile-line of the pool, as these are ragged and ugly. Nevertheless, I would like to thank Philip and the team for their hard work. Although I have already recommended this company to others, it has come with a disclaimer that the teams require additional supervision. It is likely this aspect that has been the most frustrating for me as it required extra time off work, and my personal interference that should not have been necessary.
0 replies
28 months ago
Useless
Appalling service on returns number MRRN-J7PBB-VEJ6. Our defective washing machine was collected on the 16th of January with assurances that it would likely be fixed or replaced within seven days. Given that we received a call from the repair company on the 25th of January (some nine days after collection) to confirm that they had not even received the broken machine, we tried to get an update from Takealot, only to be fobbed off with T&Cs that mention a 21-day returns policy. That should have taken us to the 3rd of February, but yesterday they again changed their stance and advised that this policy referenced 21 WORKING days, ie: Monday the 12th of February. They then noted that this policy ACTUALLY kicks in upon the receipt of the machine by the supplier, and not from the date of collection by Takealot. Today, we have contacted the company who were supposedly fixing the machine, for them to confirm that they only received the machine yesterday and, since more than 21 days have passed since the call was logged, will NOT be fixing it and will instead offer a credit note to Takealot, who can then refund us. Given that the cost of the same machine has doubled in the past 12 months and the delays are the fault of takealot, this is not a suitable option. Not even mentioning the R200 worth of phone calls that we have made to try and fix this shambles or the difficulty we are now having to try and get a damn update on next steps. I imagine the team at Amazon will be better placed with our future purchases. You should be ashamed of yourselves.
0 replies
34 months ago
******.
I paid more than R5k for tiles and received the confirmation that I would need to wait more than two weeks for delivery, which would be BEFORE the 21st of August. Having received no further update, I called them to confirm what time the tiles would be delivered on this date. I was left on hold for ten minutes only to be told that they would NOT be delivered that day. I asked what they proposed I do with the contractor who had already been paid to fit them the following day, and was told that a manager would call me back. Three hours later I called them back asking for an update and was again told that a manager would call me. After providing a negative review on their zendesk email, I was called by a third person and told that the tiles would be delivered four days late. Again I was promised that a manager would call me. Nothing. This morning I have received an email to say that the tiles are no longer available and that a manager will call me. I am appalled. They have had my money for more than two weeks and have failed to deliver any product or service.
2 replies
38 months ago
Amazing results!
I just want to share a massive thank you to Melissa and the Boksburg Team! They have gone out of their way to accommodate us in Randburg, and Melissa's design far exceeded expectations. Considering that a competitor had quoted us more than three times our budget without any efforts to ensure that we could get the kitchen we dreamed of, Melissa worked on solutions to fit in each of our many requests. The final result is amazing, and I highly recommend the entire team for their wonderful work ethic and enthusiasm.
1 reply
57 months ago
Ridiculous ineptitudes
Once, when I was six, I was taped to a skateboard and strapped to my brother's motorbike. It was not until he turned his first corner that we realised the idiocy of our decision, as I was dragged sideways across a tar and gravel road for a few kilometers - ultimately losing a large part of flesh and skin in the process. Somehow, this experience still stands out in a more positive light than my recent interactions with your customer "Care" team. Presumably, some of them would rather reenact my above childhood trauma than deal with me again in the future. Although Noluthando.K ultimately managed to resolve my complaint and obtained the refund I had been requesting for some time, it was necessary for me to wade through a sea of ineptitude before finding her. In thanking Noluthando for her patience and understanding during a call that will likely be used for future training purposes on aggressive and unyielding customers, I would also ask that the Team be refreshed on your 21-day policy - where customers who have been mismanaged in excess of 21 days are entitled to a credit/ refund. Additionally, to highlight that telling a customer "we have too many policies to memorise" is not a valid excuse for ignoring the processes themselves.
0 replies
59 months ago
Disappeared with our money
Having noted a succession of negative reviews on this Company's Facebook page a number of months after full payment was made for our Bridal party's hair and make up, contact was made with the owner/operator to explain that we were simply no longer comfortable to trust that these services could be provided on the wedding day. Our subsequent request for a refund was met with a barrage of excuses about difficult personal circumstances and lack of funds, so a polite follow-up was sent via email to Angelique. It seems that instead of reverting to our communications, she has taken it upon herself to take down the Facebook page with the offending remarks, and is quite simply ignoring all emails, Messengers and Whatsapps, despite clear updates being loaded to her own personal Facebook page every few hours. As it stands, our Bride is now without a stylist or make-up artist for her big day, and is unable to secure alternate services without any refund from Angelique. Disgusting.
0 replies
61 months ago
Terrible service and no stock!
We found a chest freezer online (on Friday), and checked with the CHAT Team that we could drive through to the store and collect one that afternoon. We were assured that there was plenty of stock. Having waited for ten minutes for someone to actually assist us, and not just wave in our general direction while they were talking on the phone, it was very frustrating to be told there was actually NO STOCK, and our drive had been wasted. Then we had to endure one lame excuse after another: * "this keeps happening" and "the Head Office should check which area people are calling from before telling them there is stock". * Defy was closed (at 15:45 on a Friday) and would not be open again until Monday when they could TRY to order one. * it would be very difficult to get one of the machines from Cape Town so there was no guarantee we could actually BUY the machine The subsequent offer to purchase the BROKEN demo model was the final straw. I ended up calling Lategan and Van Biljoen in Pretoria and drove 60kms to purchase the freezer from them for a cheaper price and with amazing service! You should be ashamed of yourselves. Rest assured that we will not be back.
0 replies
61 months ago
Well worth a visit!!!
We drove 60kms to see these guys and I would do it again in a heartbeat! Louis helped us from the minute we walked through the door, and we got exactly what we were looking for at a cheaper price than anywhere else! Thank you Team for restoring my faith in the SA service industry :)
0 replies
64 months ago
Shocking service!!!
In line with stringent Covid regulations which prohibited a large attendance at funerals, we were initially advised by the AVBOB Team in Kempton Park that it would be possible to accommodate a private live-stream of my mum’s funeral. Despite repeated requests for the link to this inclusion, it was not until two days before the service that AVBOB admitted that their standard streaming service would not, in any way, be private to our family but, instead, would be broadcasted and saved to their public Facebook page. Forever. With a simple search for “Saying Goodbye memorial services”, absolutely anyone could watch what we had hoped would be a relatively private affair. Had we been properly notified of this bizarre option in our first meeting with AVBOB, alternate arrangements could have been better prepared by us. Instead, we suffered through a variety of confusing and contradictory updates from the AVBOB Team, before concluding, by their own admission, that they had no idea how their own technical offerings worked. It was immediately after liking this page that I started to receive updates about random strangers' funerals, with direct access to the pertinent livestream videos. Even now, despite assurances from AVBOB that my "concerns have been addressed", this page is available to the general public. With the mid-week update from them that a 1 meter coffin had been secured for my 1.65 meter tall mother, and the fact that “she would need to be repaired” before anyone was able to make a visitation with her body, we were left with a feeling of utter disbelief at the complete lack of empathy from the AVBOB Team. In my wildest dreams, I also never imagined that I would ever undertake a ‘professional’ business call with someone in the background repeatedly yelling out the word F@*K. Firmly believing that things could only improve on the day of the funeral, we arrived to find a male member of the team casually picking away at the bare feet of a female member of the team, with a blasé explanation that ingrown toenails had become a concern. Absolutely no effort was made to stem these activities while the order of the day was discussed with them. A closer inspection of the ‘Chapel’ supported that it had not been properly cleaned in some time, with memorial pages from many previous services being left strewn around the room and stacked haphazardly behind the altar. Although the Covid registration sheet provided for our party was headed with the name of an unrelated person, the request made for the correct print-out was simply met with the suggestion that we “scratch that name out and replace it with today’s deceased”. We are yet to have our temperatures checked. An obvious chip missing from the laminate veneer on the front lid of the coffin was the final insult to our family, and I can't help but wonder whether the vessel had previously fostered other unfortunate souls, or simply been manhandled by the AVBOB team after being sold at full price. When my complaint was first acknowledged on the 18th of February, by a Junior Clerk called Lucas, I was forced to highlight that he had clearly forgotten to delete the least applicable wording from his basic copy-paste response template, resulting in both an acknowledgement that my complaint had been registered, and a request that my complaint be sent through for review. Additionally stating that he had attempted to phone me to no avail while simultaneously requesting a contact number to touch base. Despite my immediate response, it was not until I added my feedback to the AVBOB Facebook page on the 23rd of February that anyone bothered to revert to me. This time it was Lindy, who repeatedly assured me that I would no longer be dealing with Lucas as my complaint would be escalated to an Area Manager. I thought I had finally seen the light in this matter, until Lucas called me some minutes later "because Lindy told him to". After an enraged discussion with Lucas, and a number of infuriating disconnections, I was finally put in touch with WIlliam, who assured me that he was aware of the complaint I had raised about the size of my mother's coffin. Apparently oblivious to the supplementary comedy of errors which had taken place, his ensuing confirmation that complaints take six weeks to investigate served only to antagonise me further. After four weeks, I received a call from William, who requested that I tell him about my complaint. Having had this discussion with him telephonically three weeks prior, I was understandably confused that he now felt the need to call me and ask if I had anything to add. I did not, and William assured me that my original concerns had since been addressed. My request for further details in this regard was met only with a confirmation that they would be sent to me within the standard six week period. It was two days after this call that I received a response from Debra, who states simply that "AVBOB takes pride in rendering professional services to all our clients and we regret that the service rendered to you was not in accordance with our standards. We have addressed your concerns with the staff at our Kempton Park branch, and other relevant parties, to ensure that an incident of a similar nature does not occur in future." Ultimately, I have reverted to Debra to thank her for further proving my point about terrible service, by replying with a spelling mistake to my surname... twice. Additionally to state that my complaint was first raised on the 23rd of February, when it was actually first raised and reverted to by the Team on the 18th. Despite a request for more comprehensive feedback, I will not be holding my breath. In an industry saturated with other options, one would imagine that a team like this would conduct themselves with grace and compassion. Instead we were repeatedly met with insolent contempt and extreme apathy at every turn. You should be ashamed of yourselves.
3 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)