Active since Jul 2017
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3 reviews33 months ago
Goods damaged and ******!
Worst experience ever when I was moving from Richards Bay to Johannesburg, never trust this company because they will sell you lies and deceit, after having collected my furniture in a 14ton truck and having neatly packed it, I was sure I will get my goods in the same condition when it arrives in Johannesburg. To my surprise not only did they throw my furniture into a smaller truck, an employee stole my Playstation 4, my furniture was damaged and scratched, mirrors and glass ornaments broken and TV was left behind at their warehouse. After 6 months of trying to get reimbursed for my Playstation the company sent me from pillar to post changing responsible parties and not wanting to take accountability and the Director and shareholder Derick Ramlochan is just as worse as his employees as he refuses to take my calls or step in to resolve the matter. NEVER use the services, worst customer experience ever!
0 replies
93 months ago
Second hand/demo vehicle sold as "new"!
After having bought what was sold to me as a "new" vehicle, I discovered pieces of sellotape on the front bumper (clearly someone didn't do a proper job covering up their tracks). When inquiring this with the lady that sold me the vehicle, not only was Melinda Erasmus dismissive, it seemed like she thought I was making all of this up. I finally took the car to Nissan Witbank for an independent inspection and they confirmed my suspicions, stating that there was overspray visible on two different spots on the front bumper. Even after all of this I was appalled at Northcliff Nissan's refusal to resolve this matter or let alone help me understand why there was spray and body work done on the vehicle or even why it was sold to me as a brand new car. This is the worst customer service I have ever experienced, not only did they refuse to acknowledge my problem , they also even refused to assist even after I proved to them that my problem is real. I don't trust Northcliff Nissan anymore and I would advise everyone buying a "new" car from them to make certain they are not being scammed!
0 replies
106 months ago
Spend Limit Dispute
<p>I upgraded my Telkom contract on the 25 of October 2016 for a 5gig Wi-Fi router bundle, when i signed i explained to the consultant that I would like my spend limit to be R0. The consultant informed me that he has successfully set my spend limit to R0 and went further to print out the contract reflecting the same which i signed and kept a copy. From date of opening til May I have not utilized a spend limit because it has been set to zero, then May and June came an i am being billed R500 more the spend limit.</p> <p>When i first called to enquire about this, the consultant advised that he cannot pick up any information as to when and how this limit was increased to R500, all he advised was that i could have increased it through any of their self service portals and he went further and gave me an invalid reference for the call.</p> <p>When i called again to follow up then only was a case registered (case number: ********** 7) and the second consultant told me that my spend limit has been set to R500 since 25 Oct which does not make sense because from Oct to April i never had this problem. When complaining about the matter all they concluded on was that "I WILL PAY BECAUSE I USED IT". So it seems as though Telkom does not care what my contractual obligation is and about customer satisfaction.</p> <p> </p>
183 replies
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3 (100%)