MG
Matthew G
Active since Aug 2017
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
No client service
Not impressed with this company. Enquired once, said I wasn't interested, and yet continued to receive emails and follow ups asking me to sign up. Client service is respecting when the client says no and not sending persistent follow ups after that. Very disappointing.
0 replies
8 months ago
The BEST customer service, by a mile!
I could not be happier with the exceptional service I received from Brent and Jess. I ordered a new laptop from Dreamware and I was kept updated every step of the way as to the progress of the order. The service is personal, professional, and anything but salesy. I never felt as though I was being sold to, or I was just another customer who wanted to buy a laptop. I was allowed time to make my decision and whenever I had a question they were there to help. I decided to move forward with Dreamware - despite them being located in another province and despite receiving good quotes from other companies. Why? Because of their exceptional customer service! And I'd 300% order from them again. As a non-techy person - Jess and Brent were exactly the kind of people I wanted to work with when deciding on a new laptop. You guys are absolutely amazing - thank you for all of your help through this journey. I truly appreciate everything! Better service you will not find anywhere ! Thanks again, Matthew
0 replies
9 months ago
Incredibly disappointing service
I am incredibly disappointed with the way in which my recent queries with Discovery have been handled. Bare in mind, I'm a paying client since 2017. Two things: 1. I initially phoned to change the details of my home contents insurance. I was told it would have to be escalated for review. I never heard back from Discovery. 2. I submitted a claim for my laptop that was damaged. I was very unimpressed with the assessor that arrived. It appeared as though he knew nothing about laptops or what was actually wrong. And as a result I don't feel like I had a fair claims process. Not to mention I had to follow up with Discovery myself for the outcome. They didn't phone me. And what's more.. they were incredibly quick to cancel my policy, after the claim was rejected. Discovery your service levels have dropped. I have since canceled the policies I have with you from a contents perspective but I leave a very unhappy and disgruntled client. When someone pays you for 7 or 8 years consistently and then claims... the very least you can do is try and give them top quality service and do your very best to try and help them... and not to so quickly just reject the claim and move on. I expected much more. Thank you
53 replies
13 months ago
Wonderful service from Tasneem
I just had the most wonderful service from Tasneem at Dotsure. In no way was this a salesy call - even though it was a sales call! She was so sincere, helpful, and friendly in the call. She answered any questions I had thoroughly and professionally. She made sure I understood exactly what the various costs would be, and walked me through every step of the process. She called me back when she said she would. She followed up with emails after the call. Professional. Helpful. Friendly. And really really really good at connecting with a client. This is exactly how sales should be done. Its a lot less about how much you know and a lot more about how you say it and how you connect - and Tasneem did this wonderfully on the call! So appreciative of your help Tasneem - thank you so much!
53 replies
13 months ago
Very disappointing retention call
I phoned Discovery (long term client), to try and see if I could get a better premium as I am paying far too much for a 2017 car. I was really not happy with the service I received. Not once did I feel like I as the customer was being heard or understood. When I mentioned the quote I received from another insurer it felt a bit like Discovery were attempting to talk negatively about that insurer rather than trying to understand my needs and my concerns. This is very unlike Discovery from a service perspective. I felt pressured and definitely did not feel like I was valued. Here are some things I would have liked to have heard if Discovery really wanted to retain me: - we see you have been with us for *** years and really appreciate your loyalty and support - what's important to you right now in an insurance policy? - Let's see how we can try and reduce the premium for you and make the policy more aligned with what you are able to afford. - I completely understand that the policy may feel a bit too high at the moment. Let's see what we can do to help you. Don't try and find ways to badmouth other insurers. Focus on your client, their needs, and their goals. Very disappointed indeed! Discovery are known for service, and this was definitely not a good example of that.
106 replies
17 months ago
Service? What service? Absolutely none!
I am horrified at the service I have received from DSTV over the last couple of days. All I wanted was a particular Streaming package which could only be activated on WhatsApp. So... 1) I started the live chat on WhatsApp and very clearly told the person the package I was interested in. 2) First problem - the live chat agent was incredibly rude. Let me quote what they said..."We are responding with the correct information, and you will still ask again..." - that is no way to talk to a customer! 3) Second problem - they did not know the product at all. To quote them, they said "We will have to activate it for you to know for sure..." - I was asking about the type of device that can be used with streaming. They just wanted me to sign up, pay and test. So in other words, they don't know their own product? 4) Then, I left the chat because of the responses I was receiving, and logged on later and spoke to someone else. I gave them my details, told them the package I wanted, and was assured I would get a call in 24 hours (I thought I could only activate this package on WhatsApp???). That call never happened. 5) I phoned DSTV 24 hours later, and told them the package I wanted. I was then told that I could activate it myself by downloading the app. So I downloaded the app..but of course, couldnt choose that specific package. Why? Because it can only be activated via WhatsApp. 6) I phoned DSTV again a few hours later....and I've now been assured I'll be called 'shortly' to activate it. In no way shape or form is this acceptable service. Sort this out please. Thank you.
56 replies
21 months ago
Still no resolution
Good Day. This is now getting ridiculous; I logged a complaint last week. I was promised a response - but still nothing and it's almost the middle of this week. This is VERY urgent as I need to make international payments. Nobody has even bothered to give me a courtesy call???? I spent the whole of last week phoning and following up on this issue - nobody bothers to phone me back. Someone get back to me urgently. I have been a SBSA client for over two decades now - I expect more.
174 replies
21 months ago
Where is your communication, Standard Bank?
I am very disappointed by the lack of communication from Standard Bank. I have had issues making international payments this entire week. I've called at least twice, and been assured that there is a technical issue on my card, and it will be escalated and fixed. I have yet to hear from anyone, and yet to know if the issue has been resolved. Despite promises that it will be escalated. This is not the first time in the last week or so that something like this has happened. Fix your communication and tell me what's going on. I've been a client of yours for many, many years. I expect better than this.
174 replies
23 months ago
Shocking service - where is my order?
I am still waiting for my order - I have had absolutely NO communication as to why the courier has not delivered the order yet. Everytime I speak to someone I am promised feedback, and it never arrives. Why do you not issue a tracking number when the order is dispatched so I can track it? Sort out my order asap - I do not want to have to make another phonecall asking where my order is. Please stop making false promises and just let me know where my order is and when it will arrive. Surely it cant be that difficult to phone a courier and find out what is going on? Sort this out asap please. Thanks Matthew
0 replies
37 months ago
Absolutely epic customer service
I have had an absolutely incredible experience with Progenix. I reached out to a number of different suppliers last week looking for quotes, and most importantly, recommendations and suggestions for new laptops. It was quite an urgent purchase too, because my current laptop was giving in very quickly. I received responses from several businesses, and was about to place an order with one of them - but raised a concern/query that wasn't addressed particularly thoroughly. So I approached Progenix - and the level of customer support - from Day 1 - has been absolutely exceptional. I am very far from a 'techie' and so I needed a lot of help understanding why a particular laptop was better than another one, how it would benefit me in the long run etc. I am so incredibly greatful for the support and customer service I received from Jonathan during this whole process. Always honest, open and incredibly willing to answer whatever question I had. I could have purchased this same laptop from a number of different places - but chose Progenix, because of their exceptional customer service. THANK YOU for an awesome experience. You guys are amazing!!
53 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (38.888888888888886%)
1 Star
8 (44.44444444444444%)