LN
Luyanda N
Active since Aug 2017
16
Reviews
0
Industries
Reviews
16 reviews15 months ago
Appreciated/ valued customer.
A special appreciation for Daniel Motau who went above and beyond in assisting to resolve my concern, he was very assuring and patient all the way. The owner is very proactive and observant in ensuring the best outcome for everyone involved. Thank you for the great after-sales support.
0 replies
15 months ago
Great after-sales support.
Tyremart Menlyn: A special appreciation for Daniel Motau who went above and beyond in assisting to resolve my concern, he was very assuring and patient all the way. The owner is very proactive and observant in ensuring the best outcome for everyone involved. Thank you for the great after-sales support.
0 replies
15 months ago
8 Wobbly Goodyear tyres
Probably a victim of product dumping. Bought two, 4 sets of tyres for different cars (width and aspect ratio different). The brand for all was Goodyear Efficient Grip Performance(NOT THE UPDATED 2). Both cars are dangerous on the road especially on extreme weather conditions. Even on normal days you will feel like you are on a boat with how wobbly they are. R13K+ after, we still need to replace tyres that are 2 months old. Should we have known/advised on how bad the sidewalls of this brand are, we would have opted for another brand even if it meant paying a premium. Other tyre fitment centres have tried balancing but they attribute to problem to wobbly tyres and not the balancing being an issue If the manufacturer has updated the product version to remedy the shortfall of the predessor then what the reason for the customers to continue being offered the old version.
53 replies
15 months ago
Bad Goodyear brand on offer
Probably a victim of product dumping. Bought two, 4 sets of tyres for different cars (width and aspect ratio different). The brand for all was Goodyear Efficient Grip Performance(NOT THE UPDATED 2). Both cars are dangerous on the road especially on extreme weather conditions. Even on normal days you will feel like you are on a boat with how wobbly they are. R13K+ after, we still need to replace tyres that are 2 months old. Should we have known/advised on how bad the sidewalls of this brand are, we would have opted for another brand even if it meant paying a premium. Other tyre fitment centres have tried balancing but they attribute to problem to wobbly tyres and not the balancing being an issue If the manufacturer has updated the product version to remedy the shortfall of the predessor then what the reason for the customers to continue being offered the old version.
0 replies
25 months ago
Never again, disgusting experience.
If I could give a negative rating that would be fitting. My car spent two months in the workshop with more than 10 visits to the dealership. 4 times I was given the car on the premise the car was fixed, at all times I did not even get home before the engine light came back. The car was handled by numerous technicians, Charles, Walter, Johan, Sifiso and back to Charles again who initially replaced the fuel pump and later discovered the issue was the oil separator at my expense. The less said about the the service advisor, Joyce, the better. At some point they locked my key in the car and they tried to forcibly open the passenger door, making deep scratches and covering it with what looks like tipp-ex. Rear seat smelled fuel all over when Charles thought it would be a good idea to place the old part there. Everytime I would collect the car, something was not put back properly. Last time, the undercover engine splash guard was left in the boot. Raised the issue about the paint job damage and Christopher Marais, the service manager with enthusiasm🤮🤮 told me he would look at the cameras and that was that.
0 replies
32 months ago
Good experience revi...
Good experience reviewing my premiums with Tebogo Pitjeng, he went beyond in retaining me as a client.
132 replies
35 months ago
C1680785: Disappointing and frustrating. Senior Motors Accident Repair
I had an incident(31/05) in the parking lot of the NinaPark center, a navy Touareg hit my rear bumper and slightly scratched the back passenger panel where these two meet while entering their bay; I was in the Woolies shop at the time but the car guards alerted me to the incident and that the owner went inside the shop. The damage was minor but visible. Logged a claim to MiWay on the same day via the app. The following day Basetsana Segage calls me to say the claim has been approved, during the call she kept talking in SePedi while I used the medium language because I do not understand the first. After her call, I called back to enquire about the discount I was told about on the excess when claiming through the app when reviewing my premium, the number that was given as her contact did not work but had to call the call center when I was met by a rude lady named Tanya or Tyrene, telling me it was promotional. The following day Senior Motors accident repairs call me and we agree to bring in the car the following week Monday, work will take 2-3 days. Monday morning I drop my car at the panel beater, no inspection was done, and I did not sign anything, when I asked are we done and the excess I was told there was nothing and that the excess will be paid when they send me an invoice contradicting what the email had said that this was to be paid upfront. The week went by without getting any feedback from the panel beater until I called on Friday after 13h00 to ask as to what was going on as the timeline I was given had lapsed, I was told the car was just painted and they are waiting for it to dry to polish and wash and I was not going to get the car back this week. After my inquiry, I was flooded with emails and SMSs that my car has been received and this is how I can check progress, excuse me 5 days later am getting the information I should have got days ago. The following week on Monday after 12h00, I receive a call from Barry from the workshop to tell me my car will be ready after 13h00 but I must make a payment of the excess via EFT before collecting, that time I have work meetings underway. I make payment and send the POP immediately. After 14h30, I collect the car and made to sign for collection when I did not sign the handover, no invoice was given as well. Taken outside and to my disappointment the dirt on the car is as it was when I brought it but worse now as there is white dust everywhere so it was not washed at all. Close to the panel that was fixed there is polish residue all over the place even on the passenger window trim when the damage was below the fuel cap, on the paint I see a teardrop of paint and am told they struggle with this car to paint near the wheel arc, there is also in the petrol cap. The bumper has small 'bumps' meaning they painted over dirt, and the wheel carpet liner has paint as well. The gap between the panel has paint meaning the panels were never removed, there were painted on the car to which they responded this will go overtime as I wash the car. Over the rear light, there is paint as well even though it was not painted, the car was not covered during the process as it is now a bit rough to the touch. A guy came out with a tin of paint and a brush to make 'touch-ups' where I saw a line on the bumper from the incident, still visible. The mud flap had drippings of paint and polish. Inside the car driver's car mat is filled with white dust, and also the door interior panel and passenger seat had white stains. 30min later flooded with texts on how to check the progress of my car when I just collected it. Been with MiWay since 2017 and never had an accident claim but the service providers they use and the communication and tone used when you claim compared to when they try to retain you is not what I expected, I feel ****med and cheated on and this was just a small repair less that R7k, I wonder what the service would be for a major claim. MiWay customer. Claim C1680785
53 replies
44 months ago
Sipho Mokoena was quite accommodating even though my line was bad
Sipho Mokoena was quite accommodating even though my line was bad. He made me feel at ease during the whole conversation and am satisfied with the way he handled the call as well as the outcome. Props to Sipho.
222 replies
56 months ago
Premium Changes
Thanks to Lehlonolo for reducing my premium from a very steep increase I would have got this year. Although not 100% satisfied, it is better than nothing.
53 replies
68 months ago
Satisfied client.
Great service from the MiWay team especially Pontsho Hlophe and Mami Mabote. Really client oriented and professional. Thank you ladies.
53 replies
Review Distribution
5 Star
8 (50%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (43.75%)