PR
Piet R
Active since Aug 2017
3
Reviews
0
Industries
Reviews
3 reviews32 months ago
Well done! Excellent service!
I bought a canopy in 2017, and recently saw that it started to crack in two places. I reached out to head office, who in turn connected me to Andrew from the Parow branch. Andrew and his team did an exceptional job, in a very timely manner, and I would like to commend them on this. Your service and smiles make me a loyal customer. This is customer service one can rely on! Keep up the good work!
155 replies
32 months ago
A pleasant experience overall
Warren really tried his utmost to answer all my questions and queries. The whole process was done quickly and efficiently, both online and in person. Lovely service and help.
155 replies
80 months ago
POOR CUSTOMER SERVICE
In November 2018 we bought-among other-a SS 7-piece Manor text patio set online at Makro. The items was booked out of the Montagu store on January 3, 2019. On August 8, 2019 I informed Makro via email that 2 of the chairs have torn loose and started to disintegrate -with pictures. I have tried to enquire what needs to happen, but to no avail. Every enquiry, bar one, has been answered with the following response from Thlologelo Makukule: “We apologize for the late response and for the inconvenience caused. We have advised our store and we will revert feedback.” The only different response I received was an email informing me. To take the chairs to the Montague Gardens store for assessment. I. Replied that that will be difficult, as we stay about 450km from SAID store, to which I was informed that I need to courier the chairs to them on my own account. Seeing as I need to drive 230km just to get to a courier company, and pay the courier cost for a bulky package, this would amount to a large amount. Despite numerous emails, I have not received any response. I am now forced to make this matter public, as Makro does not respond to my emails. This is the worst possible after sales service, and I wouldn’t recommend Makro, and especially Marko Montague Gardens and Makro online, even if they are the last retailer left on earth.
126 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)