DM
Dheepak M
Active since Aug 2017
4
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0
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Reviews
4 reviews81 months ago
Rapid Pools and Construction more like "Not so Rapid Pools...." STAY AWAY for your own sanity
I used Rapid pools to do construction work and a pool at my property in May 2018. Before paying the deposit Gus and Amy are the most pleasant people you could ever meet. However the transformation is instant after they have your money. The last time they came to my site was before I paid them and never returned during the entire 4 to 5 months their team worked on my site. My building work was done with a large number of snags and after sending them a detailed document with picture etc., they fixed only a few and then refused to take responsibility for the others. Gus claimed it was my fault because I was not on site even though I was and explained to his builder that I was not happy. I had to get a roofing contractor out earlier this year to fix major leaks in the extended part of my roof. His team did the fibreglass of my pool and then demanded that I pay the full amount owing prior to them coming out to complete. The invoice now claimed amounts with no justification. The initial quote agreed was R110k after a R5k discount was afforded. The invoice now stated the price as R115k, and the discount disappeared, they further claimed R2400 for estate entrance fees and when we requested receipts they said the estate does not provide them. I personally went to the estate office at viewed the receipt book (they were given receipts) and calculated the fees to be only R960. Original prices quoted for pool cleaner and paving changed to higher amounts. After removing the extra items, it turned out that I had paid them more than they where entitled to, yet they still refused to finish the pool. I was forced to get another contractor to finish the pool at an additional cost of R22k. My advice to anyone is to stay as far away as possible from this company. They issue you with a completely one sided SLA and will refer you this over and over again. The contract even attempts to muzzle you from speaking out. You will be instructed to only communicate by WhatsApp and threatened. Rapid pools are never wrong, the general moto of business is "the customer is always right", for Rapid Pools their moto is probably "the customer is always wrong" I am not the only one they have done in, there is a group of over 20 people from whom they have taken money and not completed their work. They blame the clients for walking of site.... because they demand service. It is because of companies like this that the entire industry of construction gets a bad name. Their responses to negative reviews in the public domain shows how unprofessional and immature they are as they attack people in a derogatory.
630 replies
88 months ago
Vodacom Fibre does not care about their customers!!!!!
I am currently a Vodacom Fibre client and have been since 2016. On 22 January I logged a call with Vodacom's Fibre call centre regarding extremely slow speeds. I got an reply email within 2 minutes saying that I will get a call back within 24h, this was the biggest load of hogwash since I was only contacted after almost 2 weeks. I always called them and the first actual related call I received from them was 1 February 2019. I have 40mbs download and 20mbs upload line and I am currently getting speeds as low as 1mbs downloads. I have subsequently called the call centre every single day and sometimes twice a day for feedback. I have always been told that the they will get back to me, which nobody ever did. Every call centre agent I spoke to seemed be very sympathetic and promised to get back to me, only one person called Neil got back to me but only to tell me that he could not get any feedback for me. It seems that a person called Stephen Klopper is biggest bottle neck as he does not do anything . The service call was allocated to him on 22 January and he sat on a request for almost 2 weeks and never actioned it. It is people like him that perpetuate the culture of bad customer service in the country. I have also seen his name mentioned on a few of Vodacom complaints on Hello Peter, so it seems he is a serial non performer and clearly there is no consequence for delivering bad service at Vodacom as he continues to do it. Eventually on Friday 1 February I was contacted by a person called Lloyd Russell who came out to my premises and conducted some tests and confirmed that there is a problem. He told me (only after I called him, no info was volunteered to me) that he has passed this back to Stephen who needs to arrange for Nokia to come out and fix the line. At this point I was willing to overlook the bad service until now as I believed the problem will be fixed soon. On Monday 4 February I called the call centre again to find out when I can expect the team to come and fix the problem. At this point I was told that on the system it seems that Stephen has instructed Lloyd to go and check the line at my home and Lloyd has not provided feedback as yet. Oh and now Lloyd does not take my calls. As expected I was angry since there seems to be a big broken telephone in the Big Red Telecoms company. I explained to the call centre agent that Lloyd has already been out and he confirmed there is a fault. I was told they are extremely sorry and that they will request a call back to me from Stephen Klopper. Low and behold I am still awaiting the all elusive call from Stephen. It is clear that Vodacom has absolutely no care for their customers. Since Vodacom is the sole supplier in my estate they has no care to ensure the provide a service let alone a good one. While this problem perpetuates I am paying for a line speed that I have never experienced and nobody seems to be interested. Vodacom's systems does not work. You are unable to escalate anything because it seems that the managers are always in meetings. When an issue is escalated by the call centre agent it seems to be dropped into a big black hole and is lost until you call and again and again....and again and again ........again..............again and so the cycle goes. Vodacom are big bullies in the industry, once they have secured your contract they know you can do nothing and then they ignore you.
105 replies
92 months ago
Complete Disregard for Client Satisfaction
Rudi of Exclusive Jacuzzi and Spa Covers was the most polite and personable person to deal with before I placed the order with them. I ordered a 5.5kw heat pump and solid pvc pool cover for a 6m x 2.5m pool. The heat pump was installed on time and as planned. However the pool cover was initially too small. Fortunately I was home otherwise his guys would have installed the small one and left. I noticed that it was too small and requested they take it back. After promising and missing numerous installation dates Rudi eventually sent his team to install the "new pool cover" almost 2 weeks later (13 September 2018). This time I was not home and the guys installed a now oversized pool cover and left. The cover was badly manufactured, the anchor hooks were not aligned and the they made numerous extra holes on my paving and left the entire thing in a mess. Since then (almost a month) I have emailed Rudi on numerous occasions to find out when he plans to rectify this now appalling piece of work, to which I am yet to get a response. The cover has now started to tear at the hook eyes showing how substandard their workmanship is. It is disappointing that companies like this give the entire industry a bad name. It seems that businesses have lost the value of a client.
105 replies
106 months ago
No honoring guarantees on work done as promised
In December 2015 I employed SA Damp to conduct damp proofing and painting at my house. the total cost of which was ~R120 000. The work took extremely long and the team was only off my property my March 2016. In October 2016 I noticed damp returning and the paint bubbling on the walls at various points. I tried to contact SA damp with no luck. In January 2017 I eventually got a hold of Mr Martin Ward who made numerous empty promises. Eventually Riaan the ops manager came out to inspect, to which he acknowledged that the repairs required are legitimate and he promised to return in a week to complete the work. Surprise, surprise he never arrived but I got a message from Mr Martin who said that they are no longer trading because they were defrauded and therefore will not be repairing my property. I have confirmed today that SA Damp is still trading with business as usual but they have robbed and defrauded the various customers who entrusted them with the work. It is very disappointing
105 replies
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