JS
Jannine S
Active since Aug 2017
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Shocking Netcare Gap cover communication and service
The Netcare Gap cover communication and tracking of your claim is a disaster. I have been with them for 3 years and when i can, I wait the waiting period and then no answer. As a result of this I have to phone in again only to find they cannot locate my claim and then I have to resubmit - EVERYTIME. I have sent a mail to cancel my policy on the 4th March - guess what - NO ANSWER.
159 replies
16 months ago
Christmas time at Lifecare Wilgehewel
Don't ever get admitted to hospital at Lifecare Wilgehewel over christmas time. You can lay in bed for 3 days on a saline drip and painkillers with bloodtests not processed and being moved from section to section because they are maintaining (cleaning) the hospital. Dr's on standby for Christmas who you would actually prefer a second opinion on. Then escalate the matter to the sister in charge who is dismissive.
0 replies
17 months ago
Discovery health wants more! How shocking!
For a year I pd my medical aid payment and chronic medicine as there was a waiting period. When I left discovery said I owed them R10 000 as my savings was spent. I have been making regular payments of what I can afford and now they hand me over! Wait, what! You want more? Shame discovery it's disgusting that you have to milk society of everything even though am paying. I sincerely hope one of your executives will get back to me and look how ridiculous this is
336 replies
26 months ago
Netcare Gap cover is *******
Every time i put i claim in for Netcare gap cover i get an automated email response and then my email seems go into email heaven, as I NEVER get a response and days after land up wasting my time phoning the call centre, who can NEVER find your claim and you have to repeat yourself, over and over again. A ******* gap cover.
0 replies
32 months ago
Netcare Gap cover - what?
Are you serious? I have 2 outstanding claims with Netcare Gap cover. I sent with urgent email and required attachments and probably a DNA sample. This has gone back and forth emails, requesting more information, not a summary, but a detailed account. 4 calls later to Discovery medical aid (Who by the way were brillant) and 4 calls to Netcare gap cover. I get told firstly, you cant have the telephone number for the person i was dealing with (as they dont take calls), they will correspond by email? then we need more detailed information (which is NOT on their Submit a claim document on their website. then it will take 5 days to clear? I have just had a knee replacement and i (the customer) and being tossed back and forth between my medical aid and netcare gap cover. I should be recovering, not having my blood pressure kicked up a few notches by bad processes and bad service.
0 replies
60 months ago
SARS - Are you kidding me?
Even though i have gone through great pains to change all my paperwork on the SARS e-filing system, i have changed my bank account, went to the police station, got a letter from the bank, affidavits - the lot. Loaded on the system AND got a letter back from SARS saying they accept my bank account details change. An agent from SARS tells me today no we have still got it that we are using your old bank account!!!! HOW, HOW do these things happen???
53 replies
60 months ago
Absa - just no response
I worked at Absa at one time, during 2015 - 2019, I have asked on many occasions for my IRP5 for the years of 2017, 2018, 2019 and to date no one has sent this information. A lady by the name of Daphne was dealing with my complaint and to date i have no resolution on this matter. Who do i need to escalate this to???
53 replies
61 months ago
No response
I was an Absa employee for 5 years and left Absa in 2017. Since then i have been sending emails requesting my tax certificate for my pension. I still havent received it - it is 2021???? I have the taxman claiming that they need that slip. What do i do if Absa's Actionline doesnt even respond to my queries?
106 replies
105 months ago
when you want to join discovery as they underwritten our policy through the bank where we were employed you just cant win..
We have been with BANKMED for a number of years and now we have left the bank and want to join discovery as our chronic medication is vital.....I sent the list of chronic meds for both myself and my partner, spoken to 2 people and they haven't come back...the 1 consultant come back but said she waiting for the CHRONIC DEP ...how difficult can this be ... I want the chronic covered and obviously if something happens that we go to a good hospital.... and again we still waiting....they have the list how difficult is it to cross check it...and call us back..
117 replies
105 months ago
Bullied by Woolworths for 5 years
I had a Woolworths account 5 years ago, of which at the time a settlement was made through an attorney. The debt was approximately R35000 and Woolworths agreed to the settlement. For the last 4 years Woolworths has handed me over to MBD and now Nu Debt collection agencies who been harassing me constantly for R1400? I have contacted Woolworths and both collection agencies and requested a historic which will clearly reflect the settlement figure 5 years ago. To date, despite numerous requests, the harassment continues. I have now come to the point that i have had enough and according to the Customer Protection Act, they need to send a statement. Shocking experience, i will never step a foot in that shop again. I have now reported them to the Onbudsman
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)