AH
Anna-Maré Herselman
Active since Aug 2017
5
Reviews
0
Industries
Reviews
5 reviews26 months ago
Excellent service
Excellent service received! Quality of their bags and wallets are fantastic and the afters ales service is great too. All round happy customer!
0 replies
26 months ago
Excellent service
Was an absolute pleasure to order from Zemp! The quality of their bags and wallets are excellent and I'm a very happy customer! After sales are fantastic, an all round excellent experience!
0 replies
89 months ago
Waiting for credits from Telkom!!!!
I am still waiting for my refund, after having my contract finally cancelled with Telkom, due to not getting any coverage in my area, after the agent told me I would get coverage! I am so frustrated, I don't know how this company can get away with doing so much wrong! I signed up for this contract in March 2017, endless struggles to get it canceled, finally almost by the end of 2018 it was canceled. I returned the modem and was told I will be refunded for the modem and all the months I paid for a contract, I could never use. A contract that was given to me with the wrong information. I got an sms on the 21st of Nov 2018 to say an amount of R1788 will be refunded to me within 7 working days, we are going for 27 working days now, nothing in my account yet. I queried this amount as it is way less than what should be paid back to me, no answer yet. The person who closed my last case did not phone me or tell me how it's been resolved, I just keep getting sms's, case opened, case resolved or closed. How can you leave a client in the dark like this? It's my money, I was told I will be refunded, when am I receiving the money owed to me?? Please get back to me
0 replies
90 months ago
Incompetence
I'm assisting my father after 40 years of Service as a Boiler Maker and Fitter&Turner. He submitted a claim a little while ago. Got a call last week that he needs to bring in the original documents himself, as in the same week! What an inconvenience, travelled over 300 km's to get this done. We were insured that the documents will be sent to Head Office and then he will get paid. Only to get a call back today to say they did not receive his proof of address, we will need to come back and re-do the whole documentation, another 300 km's to drive and a whole day of sitting in a bank queue and getting this application ready, have you not heard of email?? Can the person claiming not receive the bank mandate via email, complete and get all documents sorted and post it through to head office directly themselves???? The people working in the call centre are really poorly trained or maybe just don't give a damn? I held for 40 min, got sent from one line to another to finally get through to the person that can advise me, just to be laughed at and line dropped. I just want to know why after all these years of service and payments does he receive such a little amount, surely he should get more? Who can I speak to, please direct me to the correct person
0 replies
105 months ago
Misinformation and useless assistance!
Absolutety discussed by incompetent service received from Telkom Mobile. Signed up for the Feb 2017 deal of the month (5 gigs Data p/m day and 5 gigs night surfer p/m + wifi router for R149 p/m). Received my router and all was well, until I received my first bill with an extra R500, called "Data spendage limit" which was an extra added to my contract, without my knowledge. I then queried this and was told it can be reduced to zero but will only take effect the following month so I'd need to pay another R500 end of that following month! I expressed my anger and frustration to the Telkom consultant of not being informed by this upon signing up for this contract and also not receiving any notifications to warn me that I had depleted my first 5 gigs allocated to me monthly. I asked that Telkom please investigate and go back on my recorded conversation with the consultant who helped me to sign up over the phone, nothing ever came from this. Cases were opened from Telkom's side and just closed again! Utterly useless. I was told that no matter what, I'd need to pay it eaither way! I then failed to make my monthly payment because of this unexpected R1000 that was now due on my account so had no Internet for about 4 month's, eventually in August I managed to make the outstanding amount and asked for my account to be activated ASAP. My account was then activated in about 2 weeks and I then checked if it's back up and running again. "Connected, no Internet" This has been the error message I've received ever since those first 2 glorious months of having Internet access. I then contacted Telkom for the 100'th time! Consultant then informed me, after all the calls and queries of having this problem that I can not roam on MTN, it has to roam on Telkom. This is an issue I queried in the 1st month to connect properly where a Telkom consultant told me, I have to roam on MTN for the day date and I have to change the setting to roam on Telkom for night surfer, which is unfortunately a connection we can not get where we live so we've never been able to use the night surfer data. She informed me that I have to go into the nearest branch and check if the router or sim card has a problem. We live 180 kilometres from the nearest Telkom branch, so rushed through today on the 18th of August to Walmer Park's Telkom branch in Port Elizabeth just to be told there is no problem with the sim router and I do indeed need to roam from MTN to access my monthly 5 gigs that's allocated to me! What a waste of time and money. Got home and guess what, same problem! Phoned 1 last time and Telkom consultant informed me that I have no data allocated to me so I am not able to roam on MTN, I have to up my data spendage limit. In order to use my Telkom 5 gigs I need to roam on Telkom, what?!!!! Why take a 100 calls and 6 months to explain this to a very unhappy client who's had endless problems ever since signing up! I'm so upset and feel I have been misinformed from the word go. Telkom has failed me in so many ways and I can not keep quiet about this, I will warm everyone I know of my experience as I don't wish this stress and dissapointment to anyone.
568 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)