DR
Deepa R
Active since Aug 2017
3
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0
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3 reviews20 months ago
Sunglass Hut Run around
My husband purchased Michael Kors sunglasses in Feb 2024 from Brooklyn branch in Pretoria. This last week (August 2024), the lens fell out whilst cleaning the sunglasses. I called the branch, they said i should come in and fill a warantee form. I went into the branch on Thursday, the staff said i should consider buying a second pair at 50%. I refused this option. Then indicated i should email/call the repair line as the warantee does not cover lenses, only the frame is covered. I then emailed them this morning ( Repair@sunglasshut.co.za) and my email was deleted without reading. This is unacceptable. The glasses are 6 months old and I want it either replaced or repaired. Surely this is not how customers get treated, this cant be the 1st incident. What is my recourse?
0 replies
100 months ago
Spruced Pools and Flooring Damaged our Pool
In the beginning of 2017 I enquired about epoxy paint with your Hengro Group and was contacted by Frank from Spruced Pools and Flooring. Hengro company referred us to him as the supplier in our area. Frank installed the epoxy paint etc. However since his installation and minor repairs performed by him to our pool, the pool has been leaking significantly. We have not used the pool since he damaged the pool. We have tried to contact him several times to assist with no luck. He agreed to come and have a look and assist.he has never assisted. We contacted his employee who worked for him and he indicated to us that there were several things such as marbalite which should have been done, but was not done, which he did not disclose or discuss with us. We hold you responsible as you referred us to this shoddy supplier. We would like you to take responsibility for this!
0 replies
105 months ago
Pathetic Treatment
I would like to report a formal complaint regarding my maternity stay at the Net care Femina Clinic in Pretoria. I am a patient of Dr HJR Marais, I went into Femina Clinic to induce labour at 40 weeks on Tuesday the 25th July. I am a first time mom. My complaint is not regarding my gynaecologist, nor the paediatrician, or theatre staff. In general, my complaint is regarding the nurses and other staff that were meant to assist me during my stay. I chose this hospital, as many of my family and friends had their babies at this hospital, therefore did not forsee that my stay would be so traumatising. Please excuse me, should I not have my hours/ days totally correct in my recollection of the stay at this hospital. This is the summary of my queries, I do not believe these to be emotional but factual of my experience: 1. We requested a family room upon arrival at the hospital in the morning, my husband was sent to several people. He was told to go to reception, then to the nurse that was assisting me, then to few other people. It was unacceptable. We acknowledge that the room is 1st come 1st serve, but he was made to run around for this room. Surely there is 1 administration person handling the rooms. 2. I waited several hours (+- 4 hours) for the epidural to be provided after requesting it once my water was broken, the reason provided to me at the time, was that the delivery room was not available (still being cleaned up) and the observation room which I was lying in was not big enough to administer the epidural 3. I walked myself holding the drip unsupervised by a nurse/staff from the observation to the delivery room (across the corridor), whilst having contractions 4. Once in the delivery room, the nurse indicated I can sit in the bath while waiting for the epidural, pain medication would be provided to assist with the pain from the contractions. I was in the bath over 2 hours whilst having contractions. Nurse checked on my rarely during this time (I recall seeing her twice during this time). Kindly note, I wanted an epidural from the beginning and requested it. 5. After approximately 4 hours of having contractions, we had to have an emergency caeser, where I was then given an epidural. At a point, when the doctor came to see me, he was under the impression I was fully dilated, as the contractions were coming so hard. After having the baby, the worse was yet to come from my stay, which still traumatises me, to the point that I cannot breast feed my baby: 1. The day 1 or 2 after my caeser, the nurse came and left the suppostry in the evening in my room and told me to do it myself. By the next morning I still did not do it, as I was not aware how to do it, neither could I do it for myself after having a caeser. When I told this to the nurse, she told me I had to learn as how would I do it for myself when I went home. By around 12pm that day, the nurse came back and saw I still had not used to it, she still did not offer to assist me, she said I was acting like a super woman by not taking the meds. So, I went an evening and morning without the pain medication. I had to wait for my husband to come to the hospital to do it for me. 2. One of the evenings, I called the nurse to assist me and sit with my baby, whilst I went to the Toilet for a Poo, she indicated that I wheel the baby into the toilet with me, it is no problem at all. So I had to wheel the cart into the toilet with me and my baby had to be surrounded by the germs while I made a Poo. 3. A particular nurse in the evening, I recall her name, Wilhemina, seemed annoyed and shouted at me when I asked for assistance during breast feeding. My calls to her were annoying her, she was unapproachable at all times. 4. My baby was breast feeding for hours at time, the nurses could not indicate that this is not normal, perhaps the baby was not getting enough. 2 of my friends that had a baby at Femina indicated that they had breast feeding consultants come to see them while they were in hospital, I was never approached or offered this service. 5. The evenings were the worst in the hospital, I felt alone as my baby would feed through the night, nurses would never come to check up, except when I called or to check my Blood pressure. My husband was told that he would need to leave at the end of the visiting hours at 8pm. 6. My parents from the Eastern Cape came to visit me at the hospital, my mother requested a mask from the above white senior nurse as she had a cough, who then responded to my mother by telling her, why did she come to the hospital in the first place. There was no reason to be rude to my mother who had travelled 1000 km to see me and the baby. 7. On the day of my discharge, I could not recall what Dr Marais had told me exactly to clean my wound, I went to reception to ask, sorry to use race here, a white senior nurse shouted at me and said was I not listening when the doctor was telling me how to clean the wound. 8. When discharged, I walked myself out of the hospital, no wheel chair was offered to me at all. Bearing in mind that I had a caeser. 9. A porter/security officer assisted to carry our bags to the car, kindly note, no one from the hospital came to check if we had a car seat for the new born. 10. I do not recall the baby being weighed or taken to be weighted, yet the birth weight was 2.3kg on the discharge sheet. 11. Whenever I would ask for assistance, the nurses would ask me if I was a 1st time mom, not sure why this made a difference when you are requesting assistance and they are being paid for it? General: The nurses in this hospital are a let down to the hospital. There were a few nurses that assisted when requested, and were friendly. But all in all the experience was unpleasant and traumatising for me. I will not be referring any friends and family to this hospital. After discussing the above with friends and family, people were shocked to hear of this experience and said this all should be reported. Due to the above incidences I had difficulty breast feeding thereafter. I believe could also be contributing to my post depression. I request that my email be taken note of and discussed with the Netcare Group management, and a formal response is received. This experience was unacceptable and uncalled for and should not happen to any mother. I feel robbed of a precious experience.
61 replies
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