CE
Chaim E
Active since Aug 2017
6
Reviews
0
Industries
Reviews
6 reviews66 months ago
TAKEALOT decline
We have noticed a massive decline in the quality of both the products we order as well as our experiences in dealing with Takealot. IMHO, Takealot has grown too big too quickly and there’s no proper quality control. We have received products that are either fake Chinese junk or products that are scuffed, scratched, damaged or outright cracked. Their packaging is extremely flimsy and shoddy - crumpled brown paper???! Listen, maybe it’s just a case of bad luck or maybe it’s that any Tom, **** and his dog can deliver stuff to Takealot to sell and Takealot couldn’t care less as they make money either way... Also, getting through to someone who could really help is like a wild goose chase into a never-ending black hole. I certainly don’t wish our experiences onto anyone, I'm just raising the issue so that people aren’t caught by surprise.
0 replies
84 months ago
The most useless customer service
Never met a more useless company in terms of customer service who provides a support email address to the public / clientele to allow customers to ask queries, and simply fails to respond to the customer! I have waited more than 2 weeks for a response to my query. COMPLETELY UNACCEPTABLE. 0 stars.
0 replies
85 months ago
"hellopeter.com" – the only EFFECTIVE communication to get Disocvery's attention. Ridiculous!
Discovery as a whole has become a HORRIBLE, HORRIBLE, HORRIBLE company to deal with. They are so ****** distracted by their new toy, Disocvery Bank, it's like trying to get the attention of a 2-year old child after the launch of Toy Story 4. It's practically one-way communication with them. I have repeatedly tried to get Vitality Points allocated for child vaccinations. Nada. Nothing. Zilch. I've called, I've emailed, I've scanned everything they've asked. In vain. Disocvery's favourite game to play is the "no-reply email." I have received at least 5 of these in the last week, something like this: ----------------------------------------- Thank you for your email. A Vitality consultant will respond to you within two working days. Your reference number is ***************. ---------------------------------------------- Absolute BS! Even with the multiple Public Holidays, many sets of "two working days" have come and gone and nerry a word from Disocvery. Why lie? Rather say, "ten working days" and exceed customer expectations. Disocveryhas grown too big. I maintain that they're brilliant at launching these ***y deals and offerings and quite horrible at the maintenance thereof. "Look at us! We have the next best gimmick that you don't need but we're gonna sell you anyway, at only another R500 a month" and everyone (including myself) runs like maniacs to embrace another gold-plated piece of plastic. LASTLY: Disocvery is like a bad relationship. They keep saying sorry to me, but they continue to do the same damn things again and again. God knows why I'm still in this – psychologically abusive relationship. Quick to take my money every month, but horridly slow to do much else. If there's anyone at Disocvery who is listening, who cares, who actually wants to do something for a customer / client aside from playing with shiny new coins from the bank, please make the effort to contact this client. You're going to have to be really nice to me, because I am flippin angry and you've once again hurt what was once a beautiful relationship. Disocvery. SHAME ON YOU.
0 replies
96 months ago
Edgars new slogan: Pass the buck
I used to enjoy benefits on the old 'purple card' rewards system that Edgars phased out. The new 'Thank U' rewards card system has totally failed me. I have been dealing with an issue since mid-February where all my many, many thank u card points were suddenly wiped out. No matter how many people I have spoken to, and no matter how many times I have tried to get answers, get my points reinstated or get some clarity with the Thank U system, nothing has worked. I consider turning to Hello Peter my last resort, so I'm hoping Edgars will make contact with me to sort out this issue once and for all.
53 replies
97 months ago
Discovery: Arrogance has a new address
Well done Discovery. You have now moved into a billion-rand building and your stock price is soaring and you're so flippin' fancy. Well guess what? No one gives a ****. To whoever is reading this at Discovery, I want you to know that I have been treated with suspicion, I have been targeted directly by Discovery Health and their unauthorised, invasive and bias audits against me and I feel terribly victimised. One small tiny unintentional error from my side, and suddenly I am at the centre of a witch-hunt that keeps sending me degrading emails from the dreaded "debt department" despite being a fully-paid member and having a squeaky clean financial record with Discovery. Raising a complaint via phone and email, is like being passed from pillar to post. No one wants to take responsibility; it's always "someone else's issue". But Heaven help me if I write a review on hellopeter.com that may ***** Discovery's 'perfect' image, I suddenly get a barrage of calls begging me to amend my rating so that you can have a clean record. Discovery care more about their stupid hellopeter.com rating (end of the world should someone complain on hellopeter.com!) Well, no matter how much you ask me to amend the rating, I will NOT DO SO. Discovery truly deserves a 1-star rating for this unforgivable accusation and a sweet "sorry" will not be sufficient this time. The reality is that as Discovery grows, I have noticed them becoming more and more arrogant. Everyone tells me how Adrian Gore is such a lovely chap, such a well-intentioned guy. Not much of that has rubbed-off on Discovery Health customer service. I have never in my life interacted with a department that cares less about health. They only care about MONEY. OK, OK. So most companies are like that. But at least other companies are good at hiding it! Discovery will do anything they can to make sure that if you step 1mm to the left or right the wrong way, YOU ARE DAMNED FOREVER MORE. Discovery, shame on you. Seriously. I would never have expected such poor bedside manner from such a prestigious company. But sadly now, I have come to expect truly shocking and atrocious customer service from you... How are you going to win back my trust as a member of Discovery? How are you going to REALLY change for the better? How are you going to implement changes that will actually redeem yourselves from this customer service 'pass the buck'? I know that you are so excited about your big new building, but please stop being so arrogant.
265 replies
105 months ago
Discovery Members guinea ***s to new services that are launched
How do I even begin to describe my frustration with Discovery? I would consider myself a brand ambassador for Discovery; constantly telling my friends about how amazing Discovery Vitality is; how they should move to Discovery Insure – and there's a part of my heart that really believes that about Discovery too. I think Adrian Gore's ambitions to become like Apple Inc. are clearly evident in that Discovery locks one into the entire Discovery eco-system. It's the golden handcuffs... damned if you're in, damned if you're out. I refer to three separate occasions where I was excited to use a product either from Discovery or offered by Discovery as part of a partnership with a third party; and in each case, my queries, challenges and the inherent system glitches have been dealt the same way: each one passing the buck and no-one taking responsibility for the error. I do admit that staff members have tried, and that eventually one or two of the issues have been resolved (one of them still pending), but the concept is the same: A new service is launched by Discovery, with little to no support for teething problems and then the Discovery Members guinea ***s to new services launched. Worst of all is that no-one is willing to own up to the errors that The first issue with Discovery took place with Discovery Insure took FIFTY THREE (53) days to sort out! Can you believe such a thing? A technical error on the app which displayed rewards from admyt as coming from Kaching, took fifty three days to sort out. Again, it was sorted out – but boy oh boy did we have to jump hoops to get it sorted. If I was given R1 for every minute I spent on the phone with Discovery trying to sort that out, I would be seriously wealthy. The second issue with Discovery is still pending with Discovery Vitality. It concerns my Fitbit Alta HR which sends data from 'non-motion' exercises (such as riding on a stationary bike) from Fitbit to Discovery, but Discovery do not read this data. This affects the weekly Vitality Active Rewards and has been a frustration to deal with. A temporary solution was given to me with which I am satisfied, but a lot of annoyance, time-wasting and general stress could have been avoided if Discovery took ownership of it in the first place. The third issue with Discovery concerns Discovery Vitality and their Weight Loss Rewards program. The first part of the program worked wonders, the second part – i.e. setting a new goal for the next cycle – has been an absolute nightmare in that a simple technical glitch in the app causes the app to be inoperable in setting that new goal. In what should be a simple issue to fix from the development team, has become a case of passing the buck – with no-one taking ownership of these issues. Here are three cases where Discovery launch great new services and initiatives, but as soon as something goes wrong, no one takes ownership; the buck is passed again and again and even those very helpful and genuinely attentive and concerned staff members at Discovery, are helpless in the face of the mobile app team – who apparently are more interested in launching 'FANTASTIC NEW PRODUCTS AND SERVICES!' than providing support and maintenance for the existing ones. All I can say to Adrian Gore is that Apple would be very unimpressed with the level of customer service. Remember, the back of the cupboard that no-one sees should still be crafted with the same fine craftsmanship than the front. I hope that all my issues are timeously resolved.
0 replies
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1 Star
6 (100%)