GT
Gary T
Active since Sep 2017
5
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0
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Reviews
5 reviews45 months ago
Richard Mansour - Coretech Group / HF Technology is a scam
HF Technology is now trading as Coretech Group (www.coretechgroupsa.com) and is a scam. The business is owned by Richard Mansour. He has cancelled his old number and is now using 082-830-7326. His new web site has no physical address other than Dainfern Ridge, so you are unable to serve him with legal documentation relating to fraud for non-delivery of services. His modus operandi is to insist on a 70% deposit and then he never delivers the product / service (see numerous complaints against HF Technology on this site). I paid him 6 weeks ago and every week there is a different excuse as to why he hasn't been to site. He has also refused to return the money I paid to him as a deposit. I have now opened a case of fraud with the SAPS against him in his personal capacity. UPDATE: Richard Mansour was arrested at his residence in Dainfern Ridge on 15/03/2022 for fraud and theft. Outcome of the case is unknown.
0 replies
45 months ago
Richard Mansour - HF Technology / Coretech Group is a scam
HF Technology is now trading as Coretech Group (www.coretechgroupsa.com) and is a scam. The business is owned by Richard Mansour. He has cancelled his old number and is now using 0828307326 (prev. 0665289022). His new web site has no physical address other than Dainfern Ridge, so you are unable to serve him with legal documentation relating to fraud for non-delivery of services. His modus operandi is to insist on a 70% deposit and then he never delivers the product / service (see numerous complaints on this site). I paid him 6 weeks ago and every week there is a different excuse as to why he hasn't been to site. He has also refused to return the money I paid to him as a deposit. I have now opened a case of fraud with the SAPS against him in his personal capacity.
0 replies
47 months ago
Parcel delivered a week late (paid for overnight delivery)
This review is for DPD Laser (owned by Dawn Wing). I paid for an overnight delivery on Wed 25/5/2022 for collection on Thurs 26/5/2022. The parcel was to be collected in Johannesburg for delivery in Cape Town. The cost was debited to my account the same day but they did not collect. I called numerous times over a 4 day period and logged queries on their portal when I was not getting any response. Each time I got through to the call centre I was cut off/call dropped when they were transfering the call. I asked to speak to a line manager but this did not happen. Eventually my parcel was collected on Tue 30/5/2022 with a commitment to deliver by 12:00 the following day. When I called on Wed 31/5/2022 to find out where the parcel was, I was informed that it was still on the floor in Johannesburg! I have called numerous times, but I still cannot find out why it was not delivered. And I still have not been able to speak to a manager to get this resolved. The odd email response that I did receive from 'The DPD Laser Customer Care Team' has been unprofessional and consisted of 5 words with no explanation given.
0 replies
61 months ago
No network service for 8+ days (no voice or data) after upgrade
After incessant badgering by the call centre sales team my wife eventually relented and upgraded her contract last month which became effective from 1 Apr. Since that date she has had no service which means that as of today she has gone 8 days without the use of her phone. I have personally been on the phone 2-3 times per day to the call entre agents to try and get this resolved. Initially the problem was a credit issue and the account was blocked due to exceeding the credit limit which came about because Vodacom did not cancel her existing contract when they activated the upgrade so she ended up with 2 contracts on the same number. When this was discovered they were initially unable to assist as the 2 Apr is a public holiday and the back office was not available. We eventually got around this problem with a temporary lift of the credit limit until after the public holidays. The phone then worked for about an hour but voice only and no data. So back to the call centre to get assistance the following day. After numerous calls they managed to get the data to work but this only lasted for 90 mins where after we were back to no signal. Since then Vodacom has not managed to get the phone to get a signal. We confirmed that it was not the handset as I put the SIM into my identical iPhone and was also not able to obtain a signal even forcing the carrier to Vodacom. We were then advised to go to a Vodacom store and get a SIM swap as the SIM could be damaged. I still do not know how that could be the cause as it worked up until Vodacom did the upgrade. However, in desperation we drove 30 mins to the nearest Vodacom store as we were on holiday. We stood in a queue for 90 mins only to be told by the agent that they could not assist us as there was still an open order on the number. This is after we were told to please go and get a new SIM card. I have spoken to a back office supervisor who promised that she would help get this resolved as this had been escalated every day for the past 5 days but she never came back to me and as of this afternoon the order is still open. I was advised today that it has been assigned to a technician so it should be looked at in the next 24 hours. There is obviously no urgency in getting this resolved or retaining my wife as a customer.
212 replies
105 months ago
Overcharged for data
I have been a MTN contract customer for probably 15+ years. My current data cost on contract is R160.00 for 1GB data. This past month I have unknowingly gone over the data cap and they have advised me that they have billed me 'out of package' rates at R0.99/MB which they say equates to approx. R990.00/GB!! I am happy to pay for any data that I have used but how can MTN justify a 600% increase in price for 'out of package' data? As far as I am concerned this is abuse. This excessive usage happened over a single day so this was not high usage over the month. I am also unable to verify how my data usage was so high. The only feedback I have got is that they have verified it was from my SIM card so pay up. Now I have a data charge for R4,992.00 which should have cost me around R800.00. As soon as my contract is up I will be moving to another telecoms provider.
183 replies
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