SB
Susan B
Active since Sep 2017
6
Reviews
0
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Reviews
6 reviews50 months ago
Wonderful Customer Care Service from Charlotte Ndlovu - Isabella Garcia
I would like to thank Isabella Garcia's wonderful employee Charlotte Nlovu for her professionalism, understanding and assistance with regards to a query that was very frustrating to get sorted with an outsource company that they use for assistance. As soon as Charlotte made contact with me my worries and frustration was put to ease. She assisted me to the end and advised me that I can contact her with any queries to get assistance. I will definitely recommend Charlotte Ndlovu who works in the customer care of Isabella Garcia to any one. It was such a pleasure to deal with you, you are amazing and keep the good work up. Well done, you deserve more than 5 stars. !!!
53 replies
50 months ago
Bad Customer Services - No communication
So Creditworx is very quick to take money from me on a debit order date that I've tried to cancel due to a payment debited from my account on the 28 Feb 2022. They advised me that they have not received my February payment. When I went to my bank statements to have a look what happened to the payment, I noticed that the payment did go through. There and then I contacted Creditworx and advised them that the payment did go through and in the same breath request that they cancel the arrangement for the second debit order. They requested from me to send my bank statement as proof that the payment went through. Fine no response from them. I phoned them today on the 4th trying to find out what is happening with my refund, I could not get any straight answers from the consultant assisting me, apparently I have to wait 7 days now for my money that they took from me so easy to be refunded. Where is the fairness in that? Never have I skipped a payment when I made arrangements with the amount to be deducted as promised to them. Now I have to wait 7 days for my money. Is 7 days fair? No straight answers from them, no feedback via email, nothing!!!!
293 replies
67 months ago
Annoying Trace Companies
I have to say I am very happy with African Bank Services but this tracing company phoning me all the time when I have already made my arrangements with African Bank is frustrating. I am not willing to assist them with my personal details. I have made my arrangements with African Bank and that is it. Please African Bank get the tracing companies to stop phoning me. My arrangements is with you. I will not take their calls. I feel uncomfortable.
53 replies
68 months ago
In-competent services
I really do not know what to say about this service, I am horrified by the way that they are handling my pet insurance. During this lock down me and my family went through a rough patch. I finally managed to get my account up to date with OnePlan. Today is the 3 September 2020 and a second phone call that I have received from OnePlan stating that my policy with them has been cancelled after my arrangement and debit order went off. I do not get any feedback from them and all that they can do is apologize. I really really am not happy with OnePlan. So in-competent. I am actually scared to tell any one out there who loves their animals that I am with OnePlan - So disgusted!!!
53 replies
82 months ago
Fraud
Apparently I have requested a loan from Loan Detectors SA in May 2019, now they want to deduct money from my bank account for services I did not request. I did not even fill a application form in from them or send them any supporting documents for a loan. Now I receive letters of demand on email. When I try to phone the company they don't even answer their phones. I have requested my signed documents from them but with no avail. How do I go about to report the company for fraud????? I will not pay a cent to them as for I have NOT completed a application form from them. They are deducting money from my bank account without my consent.
0 replies
105 months ago
Loan Application
I am very disappointed with Nedbank Services the call centre and the branch I went to. I struggled to get a loan with only a copy of my ID, I phoned the Nedbank Call Centre (where calls is recorded) and asked them if I can use my temporary ID where the call centre consultant said yes to me over the phone. So I got my temporary ID and took it to the branch where I submitted my loan request. Now bare in mind this is a bank that I have been banking with for years!! The consultant at the branch that assisted me was not very friendly nor helpful, he send my paperwork through to a higher person that would have expedited the request. The day after I received a phone call from the consultant telling me that the person who is suppose to expedite my request is not available, I asked him for the details so that I can contact them myself but he refused to assist me. I emailed my affidavit through to them and proof of payment of my ID smart card request but still no luck. A phone call from the consultant again where he just told me "sorry it did not work" !!! Really is this the kind of assistance that a Nedbank client should sit with????? The consultant at the branch did not even have the decency to sit straight up his chair when I was there. He did not even had the proper welcoming attitude to me as a client!! Now what I want to know is why does the call centre say yes to certain stuff and the branches say no ????? Do they even know the policies ??? I am disappointed and will change banks very quickly!!
366 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)