SK
Sanet K
Active since Sep 2017
6
Reviews
0
Industries
Reviews
6 reviews77 months ago
Product not as per website
I purchased a couple of items from Lovemilo and when I received the laptop clutch it was too small. According to the website the measurements are 35cm X 42cm, however mine is merely 33cm X 38cm which now means I cannot use the clutch. Lovemilo now expects me to pay the delivery fees to have the clutch refunded by them. How ridiculous is that. I would have not bought the clutch if I had known the measurements would be smaller than advertised as the laptop cannot fit. I am very disappointed and won't buy from them again.
0 replies
79 months ago
Poor and incompetent client relations
Why is it so difficult for Telkom to provide proper client service to their clients? I currently have a 24 month contract for ADSL with Telkom and it has been a nightmare to get the system going. About 3 weeks ago, I was contacted by a Telkom rep informing me they want to upscale me so I don't need the fixed line anymore due to copper theft and issues with the modems. I consented to the new contract and received delivery of the modem on 15 Oct. I was advised a technician will contact me within 24 hours to activate the new sim. Today is the 30th of Oct and even though I have contacted Sales, customer services and every department possible, the sim has still not been activated and we are still being billed even though we get no internet currently. Our current wifi has also been disconnected for who knows what reason. I spoke to Telkom Sales on Monday and the lady promised me the sim will be activated within 24 hours. Guess what, it did no happen. Can someone assist me please!!!
105 replies
80 months ago
No delivery of order on date requested
I am very disappointed in Flora Niche as they failed to deliver by order on the day requested. Furthermore they were not even aware that they failed to deliver and they only realised this when I informed them it was not delivered. When your one of the main selling points of you business is "same day delivery", then your client's should not have to compromise on your lack of service. You would think a florist will do better and ensure they deliver on their commitments. I won't be using Flora Niche again.
0 replies
86 months ago
Poor service delivery and failure to finalise repairs to roof after 6 weeks
We have accepted a quotation on 31 January 2019 and also paid the deposit amount on the same day. We approached Universal Roofing due to our Insurance company notifying us that our roof does not adhere to the legal standards and we won't be covered for leakage due to storms. My husband met up with the assessor, Tyron Els, and explained our predicament and that the sagging needs to be repaired and our current flat roof, needs to be "lifted" to adhere to the specified degree/slope as legally required. Tyron confirmed that this will all be attended to and they will also waterproof the whole roof which will make the roof more soundproof and also assist to make the house cooler in summer and warmer in winter. He specifically stated that they will apply a certain membrane to the roof which will build it up so it is the required slope as legally required. Furthermore they will replace the rotten timber. Furthermore he pointed out that the reason why the "skirting" in the inside walls come loose is due to the outside roof not being attached and they will repair and attach this as well. Based on all of this information, we accepted the quotation and I was informed that the work to our roof will take 5 days to complete and will be start on Monday, 4 February and be finalised on Friday, 8 February. Up to date the work to our roof has not been completed. I have complained via e-mail and telephonically and even though commitments to finalise the work have been made by the area manager, it has not been adhered to and we constantly receive cancellations and excuses why the work can not be done like for instance that staff did not show up for work or that they need to attend another site and so forth. We started off with the site manager being Mark and after complaining because the work is not being completed, they send Donovan. When Donovan arrived, he asked us what needs to be done as the quotation does not specify what work must be done. Also both site managers and the Area manager, Renee Cronje, told us they are not sure what the sidewall flashings are and why it is quoted for. How is this possible? And then we are informed that what we believe we have been quoted for, is not the case and the quote for R48 000 is merely to waterproof our roof. Why would any reasonable person pay R48 000 to waterproof a roof? After a fight, we were informed by the site manager that they are going to attend to the work as we were informed by Tyron Els at no extra cost. They confirmed that the roof will be opened and attended to the whole day on Tuesday, 12 March. Then on 12 March, we were informed that the chances of rain in Pretoria is high, so they can't risk it and they will come on Wednesday, 13 March. Then on 13 March we were informed that the team of labourers did not pitch for work and they cannot come, but will come on Thursday, 14 March. On 14 March nobody pitched and nobody notified us what is going on. When we phoned the site manager there were just some more excuses and we are left with no answers as to when our roof will be repaired to satisfaction. I am so disappointed and have lost all faith in this so-called reputable company. We have been left with no choice but to formally complain on Hellopeter as we are just not getting any joy from complaining to the management at the Pretoria branch. Will appreciate it if we can finalise the repairs so we can move on with our lives.
56 replies
103 months ago
Cancelled contract and still MTN deducts money from my account via debit order
Good day Please assist to cancel the debit order on my previous account with MTN. The contract expired on 3 September 2017 and I have received confirmation on Hellopeter on 18 Septebmer 2017 (Alice van der Merwe) that the contract has been cancelled and migrated to prepaid. I then immediately proceeded to port my number and I did not use any airtime or data on the MTN contract. I then stopped the debit order on my side and then received a bill for over R600 dated 1 October. How is this possible at all. My contract was a R200 contract and the money was debited from my account every month via debit order, so I was not in arrears. Also why would you allow a port if there was outstanding money owed to you? I went to MTN at Atterbury Value Mart and the assistant confirmed there is no trace of an MTN account for me so he cannot assist me.... Please cancel the debit order on your side. I am not going to pay you any money, I will reverse it every time.
61 replies
104 months ago
Making fun of clients and not attending to migrate
I have been attempting to cancel my contract and migrate to prepaid since July 2017. It is almost impossible to get through to the cancellations department, so last week I went to an MTN store on 12 Sept, who connected me to, whom I thought was a retention's agent, as this is what I was informed. He assured me that the migration to prepaid will be done within 24 hours. My reference was ********** 96. A week later and still this was not done. I phoned again 16 Sept and was informed that the migration was not requested and they cannot assist me as the cancellations dept is only available on weekdays. Today at exactly 08:01 I phoned and at last was put through to the cancellations dept, I spoke to a lady and she advised that the guy I spoke to was not from retention's and he only sent through an e-mail and they have a backlog so they did not attend yet. She then tried to sell me an upgrade!!! After a while at last she confirmed that she has now migrated me onto prepaid. She then thought the line was dropped and I overheard her make fun of me to her colleagues and have a laugh because I am unhappy with MTN....Great work MTN, this is why I am leaving you after 15 years. Your customer service is really horrible and you don't make any effort to improve. Happy to leave you!
183 replies
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