DV
Deon van der Merwe
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
SICK OF NO SERVICE
I'm sick of contacting your service desk. Problem is esculated and esculated and marked urgent but nothing happens. You are happy to take my money but not interested in sorting out my internet.
212 replies
13 months ago
NON-Existent support
PLEASE get some support for your customers I am trying to log into my TomTom account. I have forgotten my password. I never receive the password reset email. Support bot just goes in circles No support email available, maybe you can pass this on the correct department
0 replies
24 months ago
NO SERVICE
"help is on its way Hey there, Thank you for contacting rain. Your request has been received and one of our agents will get back to you soon. " Why have a support facility on your site if you don't care about your customers
106 replies
25 months ago
Where's the service
"help is on its way Hey there, Thank you for contacting rain. Your request has been received and one of our agents will get back to you soon. " What is soon? A day, a week, a month??? Service would be awesome
265 replies
30 months ago
Money Hungry...
I get a review and add my business details creating a business page. One of your consultants sets up a remote meeting with me to explain the advantages, there are no costs unless you have a bigger Company that is pushing reviews regularly. Now I want to invite a customer to do a review and I have to upgrade and pay before I can do anything. Great service from our service watchdog.....
262 replies
110 months ago
Illegal Deductions
<p>I sold my property and moved out last year.</p> <p>On 16 November 2016 I sent a cancellation letter and have read reciepts for it.</p> <p> </p> <p>Debit Order still goes off.</p> <p>I phone then and speak to a Kgosi Ngake on 31 January 2017, send emails, will be sorted out.<br /><br /></p> <p>Debit Order still goes off.</p> <p>I phone then and speak to a tphalatsi on 3 February 2017, send emails, will be sorted out.</p> <p> </p> <p>Debit Order still goes off.</p> <p>I phone then and speak to a tphalatsi on2 March 2017, send emails, will be sorted out.</p> <p> </p> <p>Debit Order still goes off.</p> <p>I phone then and speak to a tphalatsi on 29 March 2017, send emails, will be sorted out.</p> <p> </p> <p>Debit order still goes off</p> <p>I phone on 5 April and their systems are down so they cannot see who my credit controller is and cannot transfer me to the senior credit controller. I must phone back later.</p> <p>NO You will phone ME back later.</p> <p> </p> <p>IMO this equates to fraud and illegal debit orders. All I want is a refund of the illegal deductions on my bank account and a PROPER cancellation of my service. Go fetch your radio - I don't care if there is an alarm activation at 2 in the morning, I don't care if there is a power failure.</p> <p> </p> <p>Sort this out.</p>
168 replies
131 months ago
Please FIX my Vehicle
My vehicle was booked in with an approved repairer on 9 June 2015, on 10 June my claim was submitted.<br> You have asked for and received reports on the damaged injectors.<br> What is wrong with the injectors? - \leaking under pressure"They NEED to be replaced. End of story"
76 replies
135 months ago
USELESS WARRANTY
I had an issue with a Mastercraft Garage Creeper wheel and searched all over for a replacement wheel. Unable to find one I then used the Mastercraft website enquiry.<br> <br> Xoliswa Dali informed that Mastercraft Tools have a lifetime warranty and I should take my creeper to Builders or Makro. I dropped it off on 5 January at Builders Strubens Valley.<br> <br> Builders has phoned me 3 or 4 times to tell me they are still waiting for feedback. C'mon - just send me my product back and I will use it as it is, better than not having this product when I want to use it.<br> <br> Mastercraft answered on my original complaint that they would look into it. BWAHAHAHAHA - they are a funny crowd.<br> <br> Absolutely ZERO service<br> <br> At least Phone Me - You have my number as part of this complaint.
0 replies
136 months ago
Lifetime Warranty??? Ja Sure???
I had an issue with a Mastercraft Garage Creeper wheel and searched all over for a replacement wheel. Unable to find one I then used the Mastercraft website enquiry.<br> <br> Xoliswa Dali informed that Mastercraft Tools have a lifetime warranty and I should take my creeper to Builders or Makro. I dropped it off on 5 January at Builders Strubens Valley.<br> <br> Builders has phoned me 3 or 4 times to tell me they are still waiting for feedback. C'mon - just send me my product back and I will use it as it is, better than not having this product when I want to use it.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)