SW
Stacy W
Active since Sep 2017
5
Reviews
0
Industries
Reviews
5 reviews50 months ago
Biggles Removals - Relocation service
Professional and efficient. Very quick and neatly done.
0 replies
64 months ago
Worst Patient Consultation
We went to go see the doc on the 7th of Jan for an illness, sending us for consecutive tests, Covid (came out neg) which was done on the 7th. We went back to see him on the 11th and blood tests we done.(got little to no feedback about the results), during that week we were told to get a sonar done for the liver which was booked for the 16th. Sonar came back and nothing was wrong there. We got a call from the nurse on the 18th telling us that the sonar was clear and hung up. We called back to see what we should do as the young lady was still ill. She told us that the doc was going to call back in the week which he never did. This morning on the 25th we called the nurse back to see what was happening, she told us that the doc will call back. The doc called back telling us the exact same thing about the tests and then just said if the young lady is still ill then we should go back for another consultation. At this point the young lady is now almost recovered from her illness, with no meds provided from the start. It has been the worst experience we've ever received from a doctor. We spent over R3500.00 to get her healthy with all these tests to not get proper information from someone who is supposed to be informative.
0 replies
65 months ago
Cancellation
Tshepo has been a great help and I highly recommend moving to MiWay, they have great service and amazing telephonic assistance.
56 replies
71 months ago
Miway Insurance Service is excellent!
Service was excellent with Ofentse. Fast and reliable service, I highly recommend.
105 replies
104 months ago
Bad Customer Service & Promo Billing
I have been struggling now for 16 days to get MTN’s billing department to give me an answer as to why I am being billed extra for their ‘promo’ data without being notified in advance that the promo will be coming to an end prior to it ending OR informing me that my contract price will TRIPLE after the promo comes to an end when signed up for the contract. I have not gotten any joy from an MTN store or from the NUMEROUS calls to MTN’s pathetic customer care. Essentially, I feel I have been conned into unexpected costs by a dishonest company and their consultants. The initial ticket that I submitted via phone call was not even processed - why must it be my responsibility to check that MTN’s staff are doing their job? I still don’t have an explanation for this . First of all, you should inform customers that their premium will increase - not leave them thinking that the promo data will simply come to an end. This is called CONNING a customer. Secondly, you should notify the customer when their promo data is coming to an end. You’re quite happy to nag me about upgrades when the time comes so that I can lock myself in for another two wasted years, but when it comes to actually providing service - NOTHING, there is just NOTHING. MTN, you have now lost FOUR contracts. My spouse and I will both be cancelling ALL of our contracts as soon as possible to get away from this terrible service! And to make the situation worse, MTN continues to try to debit my account, of which I have explained to them numerously that I only have enough funds to pay what is needed, no more than that, as a result, the debit orders keep bouncing and I am left with paying EXTRA bank charges. How can you keep trying to bill a customer when the issue at hand hasn’t been resolved yet? My question is just this - is there not some standard of service set within your company for service requests to be resolved (or at least attended to) in a specific period of time? If so, is this time two weeks? You might want to consider the way you deal with existing customers. There is a reason MTN has the lowest satisfaction rate of any mobile service provider in South Africa, and this is it.
61 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)