JR
Justin R
Active since Sep 2017
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
SANI car rental - shocking service & vehicle safety
A brief account of our recent extremely unpleasant experience with SANI car rental. • Collected a Mercedes Vito from OR Tambo on 31 March @ 11:00. • Tried moving rear seat forward to make space for packing, seat would not move. • Called SANI staff to assist. The staff had absolutely no idea how the seat mechanism worked and in the process of trying to move it, they removed the entire seat and could not re-fit the seat. • SANI therefore offered a replacement vehicle. • After 1,5 hours the replacement vehicle had not arrived, I therefore decided to try secure the rear seat in the Vito myself. • After much “McGivering” I managed to get the seat secured. • SANI staff apologised for the inconvenience and promised to arrange a replacement vehicle from their Nelspruit branch (we were staying near Malelane) • We finally got going around 13:00. • The first call from their Nelspruit branch was received on 04 April (4 days after we collected the vehicle!!) • On 05 April it began to rain, I turned on the windscreen wipers to discover the wiper blades were completely worn out. The rubber was actually hanging off the fittings. I was unable to see through the windscreen as every time I used the wipers they left a wide blur in my direct line of sight. It is very evident that SANI pays VERY little attention to the safety of their vehicles, training of their staff and basic customer service. I strongly recommend you choose another vehicle rental company, SANI are really poor.
0 replies
49 months ago
LG fridge / freezer is terrible
Bought a LG L247 fridge / freezer combo for R19k in Feb '20. After 12 months it stopped working. It was repaired under warranty. 12 months later it has not stopped working again. LG now claim it is out of warranty and not their problem. Do not EVER buy a LG product, their service is atrocious.
148 replies
84 months ago
Datakeepers - bad service
The support for their product is non-existent. Unfortunately we have not had a chance to test their product as their support desk has still not got us up & running despite several attempts to make contact with them via phone & email. Very disappointing experience.
56 replies
104 months ago
Incorrect data charge
On 4 August my wife received an SMS notifying her that she had incurred unusually high data usage and had exceeded her data bundle for the month, and it was only the 4th of the month. We immediately contacted the Vodacom call centre who said the matter could only be resolved at the "end of the billing cycle" being 3 September. We were assured the matter would be attended to once the billing cycle was complete. On 7 September Vodacom debited our account for an amount of R9797.46 - 6 times the normal monthly account !! I have tried several times to resolve this matter with Vodacom who have offered a nett credit of R6 885.87 which is unacceptable as this means the nett charge for the month will be R2 911.59 (R9797.46 - R6885.87) which is approx double the normal monthly account. It is totally unacceptable that Vodacom can debit a bank account whilst there is a dispute in progress. Please assist in resolving this matter.
122 replies
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