BV
Bev V
Active since Sep 2017
118
Reviews
0
Industries
Reviews
118 reviews10 months ago
Repeated Poor Packing and same day expiry – Immediate Attention Required
I’m writing to express my deep frustration with the continuous negligence in your delivery service. Every order lately has arrived with completely squashed bread, particularly the Sourdough and Thick Slice options as well as gluten free. This is despite repeated instructions added to the app to pack them separately. These instructions are clearly being ignored, and the result is a product that’s practically unusable. I’ve submitted multiple complaints, complete with photographic evidence, yet I’ve received absolutely no acknowledgement. No apology. No offer to replace the damaged goods. This silence from your team is unacceptable. Your app shows that Daphney packed the most recent delivery, which came from the Mall of Africa store. Unfortunately, service from that branch continues to fall below even the most basic expectations. It's evident that quality control is not being upheld. I expect this issue to be escalated and resolved immediately. That includes a proper response, a replacement for the damaged items, and a guarantee that future orders will be packed with care. Sincerley Beverley Order #01777638721 and #o1774517316 (and others.....)
0 replies
10 months ago
Matrix unit faulty and service on both tracking and battery drainage dismal
I have emailed Matrix post an unfruitful conversation with customer care to formally raise concerns regarding the tracking unit fitted to my mother’s 2005 Toyota Rav in October last year. The device was installed for her safety due to increasing forgetfulness/getting lost—but instead of offering peace of mind, it has caused repeated issues. Last week, I experienced a two-hour delay in tracking updates and had to rely on Life360 to locate the vehicle. This is unacceptable for a product meant to provide real-time safety monitoring. We’ve had to replace the vehicle’s battery twice—once before installation and once after. It’s evident that the tracking device is draining the battery. Despite this being a home installation, I’ve now been told to make a dealership appointment for diagnostics. The issue is not complex—it’s clearly the tracking unit causing the drain. Customer care response has been frustrating. Calls involve long wait times, only to be told to send an email. A WhatsApp message I sent a week ago regarding the delayed tracking has still gone unanswered. The device has failed to deliver its primary purpose and instead created consistent problems with delayed tracking and battery failures. I have now requested cancellation, but have been informed to wait 48 hours for a response. Based on prior experience, I expect this will likely take a week or more. I urge your team to take this matter seriously and proceed with immediate cancellation and resolution.
56 replies
12 months ago
Lancet Refunds Department not refunding
Lancet handed my account over to Landau (debt collection) with an overcharged amount of R5019.30. Concerned about potential blacklisting, I reluctantly paid the full sum. Although Lancet agreed to issue a refund, the Refunds Department has been unresponsive, and I am still awaiting the reimbur*****t of R5019.30. On a positive note, Melanie Assokom Bitang, the Lancet Resolutions Manager, has been exceptional—efficient and helpful. Unfortunately, the same cannot be said for the Refunds Team - it has been over 21 days.
58 replies
12 months ago
Subject: Urgent Request for Resolution on CPAP Device Approval
I am writing to express my deep frustration and concern regarding the approval process for the CPAP device. While approval has been granted, the delay in payment has resulted in us still not having the device, which is essential for health management. Upon following up yesterday, I was informed that only approximately R3,800 out of the R19,499 approved amount has been paid. The latest reference numbers for this case are ********** and **********. It has now been over six weeks since the process began. As you are aware, extended delays in using the CPAP device increase the risks of severe health complications such as stroke and heart attack, which could have devastating consequences. Given that the correction process and subsequent payment run will take additional time, it is likely that it will be another two weeks before the supplier receives the funds to issue the device. This means we will have waited nearly two months to obtain the device. Despite the availability of funds on both the appliance and savings accounts, you have elected to exhaust the savings account, adding further complexity to an already prolonged process. Moreover, each person I have spoken to has provided inconsistent information, leaving me increasingly concerned that the timeline may change yet again. To give perspective, the cost of the device is less than one month's premium—yet this critical approval has been handled with little urgency. On principle, I must now seriously consider alternative medical schemes for my family. Medical aid is our highest monthly expense, and we believe we deserve better service and accountability. I urge you to address this matter with the urgency it requires to prevent further delays or complications. Sincerely, Bev
169 replies
12 months ago
Accounts Department Shocking - billing for accounts already paid!
According to the medical aid, Lancet are billing accounts already paid. They have now handed me over to debt collectors! I won't be using them again.
58 replies
12 months ago
Bestmed giving the runaround on CPAP device replacement for elderly CPAP user
For weeks, I’ve faced countless hurdles trying to get approval for my father’s CPAP machine, as his current one (13 years old) is no longer functional. Bestmed has repeatedly shifted requirements, causing dangerous delays that threaten his health, with increased risks of heart attack or stroke. After finally receiving approval, I’m now told no authorization number is given, leaving me bracing for yet another twist. Given the distress and lack of clarity, I believe it’s time to consider alternative medical aid—especially as we pay nearly R30,000 monthly.
174 replies
15 months ago
Request for Refund – Order #111180551 (Hisense TV still under warranty and credit approved by Hisense)
Hi Takealot Team, I purchased a Hisense TV on 29 Jul 2022 (Order #111180551). In December 2024, the LED backlight failed. I contacted Hisense on 2 Jan 2025, and they collected the TV for repair as it was still under warranty. After a lengthy process, the repair company returned the TV broken and irreparable. Hisense collected the TV again and approved a credit (Credit Approval No.: 0053788039). Despite being told the refund would come from Takealot and after logging multiple calls online, I still have not received any clarity or my refund. Please credit my card (5582 9400 0056 1474) with the amount of R 7,998.00 by the end of this week. Due to this frustration, I have purchased a replacement TV from another retailer. Sincerely, Bev
212 replies
15 months ago
Temu credit still not in bank account
Temu confirmed a credit refund of R1 800 on the 3rd of December 2024. To date have not received it. They requested a bank letter - I provided it and still no response or credit.
53 replies
15 months ago
Unacceptable delivery from Pick 'n Pay ASAP
Will no longer be using ASAP - it will be a fight to get my money back! Today I received an order with several issues: 1. barbeque chicken - cooked to a crisp and over spiced (revolting the legs and wings were not edible and the chicken was not cleaned inside) 2. Organics shampoo (400ml) - cap open and leaked all over the toiletries 3. Sensodyn toothpaste and toothbrush ordered, only toothbrush arrived! 4. Colgate toothpaste and toothbrush ordered, only toothbrush arrived
106 replies
15 months ago
BAD SERVICE UNDER WARRANTY
Our Hisense Smart TV is under warranty. The backlight is not working, informed it is irreparable. We are waiting for the TV to be collected again - service is unacceptable. The TV should have gone directly from the substandard repair company back to Hensese. All that this inneficient process does is lengthen the time to resolve. I already lost out on a great special at Game which ended yesterday! It should not take 3+ weeks to resolve.
583 replies
Review Distribution
5 Star
26 (22.033898305084747%)
4 Star
1 (0.847457627118644%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
91 (77.11864406779661%)