MV
Michael W
Active since Oct 2017
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
FNB ***** case
Would just like to thank Thandokazi Mqalu of FNB ***** department. My case was handled with dedication and in a professional manner. I hope FNB gives the member the necessary credit for doing a excellent job.
53 replies
8 months ago
Short term insurance
Gomolemo Monama contacted me after I requested a quote on short term insurance. He went over and above to give me a great competitive price with better benefits than what I am getting on my insurance from another company. He is professional and explains in detail all the benefits and conditions. It was great to deal with a agent of his caliber and he's an accent to Santam. Thanks for the excellent work.
53 replies
9 months ago
Tyres
Bought 2 new tyres on line from Errol's tyres. What a great experience. Quick and easy to select the product and within a few minutes got a quote. Made payment and tyres were shipped off as soon as payment cleared. I was kept up to date daily wrt the process. Great to do business with such a professional team and their prices are excellent. Thanks
0 replies
10 months ago
Bad experience at outsurance
About 3 weeks back I removed a vehicle that I sold. The lady that helped me asked if I am buying another vehicle. I said not now, but in a months time. She then said I must preliminary put insurance on for the new vehicle and when I buy it I just update the details. So we preliminary put on a 2004 Disco 2 td5 beige. She said that if I get a older model and a white then my premium would be less. Today I phoned to register my new car and start the insurance. It's a 2001 Disco 2 td5 white in color. To my disgust I was quoted more that for a 2004:model even though this one's retail is less. I told the gentleman that he must listen to my conversation of 3 weeks back where the lady said it will be less. He then referred me to his manager and when I told her to go back and listen to the recording she ended the call. I am still waiting for her to call me back. I have been many years with outsurance and have all my possessions insured but this has been really a bad experience that I received today. This is really not what I expected from outsurance.
109 replies
11 months ago
Being ********** by Palm wheel alignment Strand.
I had a bush that needed to be pushed out of a traiing arm. I was given this business address as the person said they are reasonable. I took the arm with the new bush to them. All needed to be done was press out the old one and press in the new one I supp**** on a press. The job took less than 10 minutes. To my disgust I was charged R690 for this little job. They seen me coming and took advantage. I will never use this business again and will not recommend them to anyone.
0 replies
11 months ago
Outstanding client service
I needed to remove a vehicle I sold and get a quote for another vehicle. The lady that assisted me was so professional and helpful. This person is an assist to outsurance and deserves every recognition for it. Thank you outsurance for employing such outstanding people. The quote I got was very reasonable and benefits me fine.
58 replies
13 months ago
Windscreen claim
Had a windscreen claim. It was effortlessly handled on the app. Fast and efficient communication and stress free. Thanks
53 replies
16 months ago
Steel supplies
Crawford steel in the Strand has always been my go to place for steel and accessories. Their staff are clued up on their products and you always get excellent service. Melissa de Bruyn always has a smile on her face and willing to assist her clients diligently and professionally.
0 replies
16 months ago
Wind turbine
Bought a wind turbine fro from this company. They have no address or TEL number you can contact them. After the 45 work days expired, I tried to contact them on e mail and wattsapp. Got no reply. Threatened them with legal action then got an excuse that it's on hold at customs. This is for an item advertised as stock clearance ???. Then heard nothing further. I requested a refund no response. After 80 days I get a FedEx tracking number but delivery to complete other address. Again contacted them, no response. Waited another 10 days and sent again a e mail and wattsapp that I am taking legal action. 2 days later received tracking no for courier guy. Then out of the blue received sms from courier guy parcel is on the way. Parcel arrived after 109 days. So if you prepared to wait 4 months without any valid reason or means to physically contact them use them. But don't rely on any time schedule and be prepared to get very frustrated. In my 60 years this is one of the worst companies wrt communication.
0 replies
23 months ago
Bad service at We buy cars Somerset West pod.
Took my vehicle to get an evaluation to trade it in on a vehicle I seen on their website. Was attended to by Adriana Albert's, the most unfriendly and rude person I have come across. He treats clients as if he's doing us a favour. Then to top it , the report he gave us. 1. The Odo reading is incorrect. 2. He states the service record is mostly complete, where it is actually 100% up to date as in the service book we gave him. Further he states the vehicle had accident damage repaired, which is a lie. I owned this vehicle from new 2022 and it's never had any accident repair. As for the so called scratches on plastic, it's actually tar specks as the vehicle was not washed. This man is really pulling the companies name down and has the attitude that he does not need the job.
159 replies
Review Distribution
5 Star
9 (47.36842105263158%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
8 (42.10526315789474%)