DG
Dino G
Active since Oct 2017
5
Reviews
0
Industries
Reviews
5 reviews12 months ago
Poor Customer Service
In March 2024, I purchased 2 DSTV 3B decoders from Incredible Connection. In March 2025, one of my decoders came up with a "******* Hard Drive Error". I took this decoder to Multichoice in Randburg. They exchanged it. On the 7th of April 2025, my other decoder started giving me the same error as the first one. On March 8th, I took this decoder to Multichoice, and they exchanged it for a new one. 3 days after using it, the decoder is no longer working. The screen goes blank after the rebooting process, and there are 2 Orange lights and 1 Red light on the decoder. I phoned DSTV Customer Care, and they instructed me to do all the same things I had tried before. After doing all of this, I was then told I need to take the decoder back to Multichoice for them to test it and exchange it again! I am not going to spend my time and money driving back and forth to Multichoice in Randburg when I live in Alberton. You wait in a queue where no one can tell you how long it will take, and I could potentially end up coming home AGAIN with another faulty decoder, which will then become my problem again!! I pay (As do most other users) every month for a subscription. God help you if you miss a payment, but then when the fault comes from DSTV's side, it miraculously still becomes your problem again!!
0 replies
25 months ago
Terrible Customer Support.
On the 23rd of March I tried to connect my new router which I got through Vox and then I realized that there is no power supply (previous owners must have taken it) and that the Fibre Cable has been pulled out of the Fibre Box. I called Vox on the 23rd of March and then said a technician from Vumatel would be in touch with me with 72 hours to sort out the issue as a technician needs to repair the cable. I have followed up with Vox 3 times and they have told me the ticket has been escalated to Vumatel but yet no one from Vumatel has contacted me! It's been 10 days now! Then I get a letter about a price increase from Vumatel! I'm paying for a service that I can't even use!!! Is it so hard to contact a customer? You can't contact them directly. I give up with this **** service!
371 replies
36 months ago
Refund payment and Un-autherised deduction of money from my account.
On the 4th of March I ordered and paid for 2 items. The items were delivered on the 7th of March but 1 of the items was not what I had ordered. I logged a return and the same INCORRECT item was delivered on the 22nd of March. I then logged another return but on the 27th of March, the same INCORRECT item was delivered. I decided to log a refund rather as clearly after 3 attempts to deliver the correct item is not possible. On the 29th of March I received both an SMS & Email saying my refund has been processed and that I should allow up to 5 working days for the refund to reflect in my account. On the 6th of April (6 working days later) I still had not received my refund. I sent an email on the 6th of April and only received a response on the 11th of April. It have been back and forth via emial (38 emails to be exact), sent through the requested bank statements and now, over 3 weeks later, I have STILL NOT received my refund! To top it off, Superbalist.com deducted R342.21 from my credit card on the 6th of April, I have no idea why because I have not ordered anything since the 4th of March! I have asked for an explanation and have been told that "Finance has advised that they cannot locate this payment/deduction of R342.21." I have sent through the requested bank statements and am still waiting for some sort of explanation! It's very easy for them to take your money< not only when buying something but apparently whenever they want to aswell, but not to pay out the refund it's a problem! I have bought on Superbalist.com numerous times, this will however be the LAST time!!!
0 replies
103 months ago
Horrible and uninformative service!!
On the morning of 19/09/2017 I woke up and my Samsung galaxy S8 smartphone, which I had taken out on contract on 03/05/2017, told me that there was water in the charger/USB port. Surprisingly because I have never dropped the phone in water. Anyway I took the phone to Vodacom at Mall of the South and they told me to take it to the Samsung store in that centre as it is a fault with the phone because it is supposed to be water proof. I took the phone in and a very uninterested employee eventually came to help me. I told him what the issue was and he looked at me and said "Ya you must just book the phone in for 2 - 3 weeks, maybe longer." This is what I did. On the 22/09/2017 I received an sms with my job number, JC143974, from the Samsung Smart Care Centre. On the 12/10/2017, more than 3 weeks after I handed my phone in I had still not heard from Samsung. I the phoned the Samsung store at Mall of the South and they told me they do not have the phone and I should call the Samsung Smart Care Centre in Contantia Park. I tried to call them 4 times and there was no response. Eventually I phoned and got through to someone at Samsung SA on 0 ********** . I spoke to a consultant for 14 minutes and 35 seconds. He said that my phone had been repaired at *** Cellular in Boksburg and is now back at Contantia Park. I then asked if I am supposed to go and pick up the phone or if it will be delivered back to Samsung at Mall of the South, where I handed it in. He proceeded to tell me that he will keep in touch with me, either via sms or a phone call, to let me know what exactly is happening. He never did! Today on 17/10/2017, now 4 weeks since I handed my phone is, I phoned Samsung SA again to find out what is happening with my phone. After a 26 MINUTE LONG PHONE call with a consultant I was told again that my phone had been repaired by *** Cellular on the 28/09/2017 and is now in Constantia Park, which is closed until further notice. Not once did I receive an sms/phone call/e-mail informing me what was going on. I am utterly disgusted with the service I have received from the beginning. I do not know where I stand now or when I am going to be receiving my phone back. No one can give me an answer and no one responds when they said they would keep me updated. I have had Samsung for 4 years now and this WILL BE the last one I have. Thank you Samsung.
117 replies
103 months ago
Extremely terrible and uninformative service!!!
On the morning of 19/09/2017 I woke up and my Samsung galaxy S8 smartphone, which I had taken out on contract on 03/05/2017, told me that there was water in the charger/USB port. Surprisingly because I have never dropped the phone in water. Anyway I took the phone to Vodacom at Mall of the South and they told me to take it to the Samsung store in that centre as it is a fault with the phone because it is supposed to be water proof. I took the phone in and a very uninterested employee eventually came to help me. I told him what the issue was and he looked at me and said "Ya you must just book the phone in for 2 - 3 weeks, maybe longer." This is what I did. On the 22/09/2017 I received an sms with my job number, JC143974, from the Samsung Smart Care Centre. On the 12/10/2017, more than 3 weeks after I handed my phone in I had still not heard from Samsung. I the phoned the Samsung store at Mall of the South and they told me they do not have the phone and I should call the Samsung Smart Care Centre in Contantia Park. I tried to call them 4 times and there was no response. Eventually I phoned and got through to someone at Samsung SA on 0 ********** . I spoke to a consultant for 14 minutes and 35 seconds. He said that my phone had been repaired at *** Cellular in Boksburg and is now back at Contantia Park. I then asked if I am supposed to go and pick up the phone or if it will be delivered back to Samsung at Mall of the South, where I handed it in. He proceeded to tell me that he will keep in touch with me, either via sms or a phone call, to let me know what exactly is happening. He never did! Today on 17/10/2017, now 4 weeks since I handed my phone is, I phoned Samsung SA again to find out what is happening with my phone. After a 26 MINUTE LONG PHONE call with a consultant I was told again that my phone had been repaired by *** Cellular on the 28/09/2017 and is now in Constantia Park, which is closed until further notice. Not once did I receive an sms/phone call/e-mail informing me what was going on. I am utterly disgusted with the service I have received from the beginning. I do not know where I stand now or when I am going to be receiving my phone back. No one can give me an answer and no one responds when they said they would keep me updated. I have had Samsung for 4 years now and this WILL BE the last one I have. Thank you Samsung.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
5 (100%)