JB
Johan B
Active since Nov 2017
3
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0
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Reviews
3 reviews21 months ago
Terrible service
Worst delivery experience I have ever had. Ordered a bottle of OBS to be delivered. First the driver goes to the wrong place after I had given clear delivery instructions. When he got to me his phone was not working properly. Then the app could not read my ID. The most idiotic thing is he had to note if I was sober (13h00). Surely that has nothing to do with having alcohol delivered (surely it is safer to order alcohol to be delivered if a person has been drinking???). To make a long story short, after 45 min of trying to get premission from the app, the driver had to refund me and left without my order. They are a joke.
0 replies
27 months ago
Shocking service
Let me start with the positive. The food is absolutely stunning. Unfortunately that is where it stops. We were seated at a sticky table. Had to ask somebody to clean. It got wiped down without spraying sanitizer or even water. Needless to say the table stayed sticky. My wife had to put down napkins to stop sticking to the table. Waitron arrived, not even greeting properly or introducing herself. I ordered a bottle of white wine and the wrong bottle arrived. We got ice on the table, but no ice bucket. We had to ask another waitron to bring us one. No cloth over the side of ice bucket to wipe the bottle before pouring. Our glasses were never topped up. When we asked what time the kitchen closes, our waitron told us 21h00 only to be informed by another waitron that it closes at 21h30. We asked our waitron a couple of questions about the food and asked for recommendations. Her product knowledge was very limited. When our food arrived, there were no condiments on the table. Not even salt & pepper. I noticed that the manager on duty was on her phone at the point of sale, and obviously not checking on customers. When I finished eating, I got up to go the bathroom. I asked the lady if she was the manager, which she affirmed. I said the her 'Shame on you' and I continued to the bathroom. When I got back she was speaking to my wife. Completely ignoring me. I asked her to address me, as I am the one who complained. Instead of de-escalating the situation (like any good front of house manager should), she was defensive and made such a scene that a waitron had to step in to try and calm her down. I actually took a video of her while she was carrying on like that. She gave me the owner's number, whom I called when we left the restaurant. I was impressed that he answered the call after 22h00. I told him what transpired. He was apologetic and said that he will look into it. He called me back a while later (very impressed that he did so). Then he told me, to add insult to injury, that he was informed by his manager that racial comments were made which is a blatant lie. The manager is trying to hide her incompetence by trying to play the, frankly tiresome, race card and it is shocking to say the least. I told the owner, Dylan, that I am so sure that there were no racial undertones, that I am prepared to take a polygraph test to prove that race was nowhere involved. At least not from my side. To end this, I am sorry to say that, due to the bad experience I had where the front of house staff is concerned, especially the manager, I will definately not recommend Sal****er Grill Durbanville. This is an absolute shame because (as mentioned earlier) the food is stunning.
0 replies
103 months ago
Bad service and handling of customers
Copy of the mail I sent to MacDonalds complaints dept. On Saturday 4/11/17 I ordered a MacFeast, Spicy MacFeast and a medium Strawberry milkshake. When I collected my order I did not check it ( my mistake ). When I got home 8 km away I realized that I got the wrong order ( 1 Burger and chips - I never even ordered chips ). I went back to the restaurant and asked to speak to the manager. When I spoke to her about the wrong order I asked her about what she is going to do to rectify the problem and if she was going to reimburse me for my fuel used. Needless to say I was agitated. She just took the wrong order and went to the back. When she brought me the supposedly right order I asked her again what she is going to do to rectify the fact that I spent fuel and time to drive up and down. Her reply was that she did not call the order so it is not her problem. When I told her that I was going to lodge a complaint her reaction was a shrugging of the shoulders, as if she does not care, and walked away. Lo and behold. When I got home and took the burgers out one was cold and the other luke warm. This was the reply ( twice ); Good Day, Thank you for taking the time to interact with McDonald’s Customer Care. We apologies for the delayed response. We have reviewed your interaction, however we require the following information so that we are able to address your interaction: 1. Time of purchase: 2. Restaurant visited 3. Your day time contact number: Please would you confirm and provide McDonald’s Customer Care with feedback at your earliest convenience so that we are able to address your experience with the specific McDonald’s Restaurant. After I sent them a copy of the receipt and all my details ( was on the first mail sent ) they just sent me a mail requesting the same things. A week later and nothing from MacDonalds complaints dept. Burger King it is from now on.
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Review Distribution
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4 Star
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2 Star
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1 Star
3 (100%)