FV
Francois J
Active since Nov 2017
4
Reviews
0
Industries
Reviews
4 reviews60 months ago
Cancellation of service (Internet/ WiFi)
I have cancelled my service with VOX on 01 April 2021. In addition I was advised that I must submit the cancellation before 4pm or close of business in order for VOX to accept the cancellation and not be held liable for another payment. The reason for cancellation was due to moving premises. The cancellation was submitted and accepted by Vox with no penalties. I received an email as confirmation. A few weeks after the cancellation I received a statement where I was billed for 2 lines (the old address and the new address) and as such I was billed double. I immediately enquired why I’m being billed for 2 lines. The response was that my cancellation was outside the 30 calendar days - this after the cancellation was indeed accepted. The person I dealt with told me that she will have to request the call recordings in order to verify. To date I have had no luck in response or any feedback with regard to the so-called recordings. The double payment was deducted - so they couldn’t care less. When I threatened to cancel the new line - she politely told me that I will be held liable for an additional R2000 for such cancellation. Today, 10 May 2021 I was advised that the occupants at the previous address is unable to connect their internet service (WiFi) as the line is still active. I yet again enquirer with Vox and I was told that the service/ line will only be terminated at the end of May 2021. This after I have cancelled the line on 01 April 2021. The very same lady asked me via email - Do you want me to cancel the line before 31 May 2021? How is this feasible for anyone other than Vox capitalizing on the subscription charges!!! This is an absolute rip off!! I regret continuing my service with VOX.
106 replies
67 months ago
Bad service - 24 October 2020 - Wine Tasting Centre
Management: Neethlingshof - wine tasting A friend and I arrived at Neethlingshof on 24.10.2020 at approximately 13:30pm. A lady by the name of Sandra approached us and asked whether we made a booking. We said yes and gave her the name under which the booking was made. She gave us a ‘look’ and said “I don’t see your name here” my friend then told her the booking was made online and a guy called the morning to confirm the booking. Sandra informed us she will call the guy who is responsible for the bookings. This particular guy by the name of Clint approached us, looking rather agitated. No attempt of making us feel welcome. My friend gave her name and he checked the very same (page) for the name and found it (this after Sandra told us, she don’t see our name on the list). My friend still apologized to Clint as we were late for our booking, as we had a prior commitment hence being late. He responded with “well we are very strict with our bookings, do you want to sit inside or outside”. We opted to be seated outside. The waiter (Eddie) served us and he was very friendly and helpful. We chose the Flash food and Wine pairing. We also ordered 2 pizzas. When the pizzas was brought to the table we noticed that the once pizza was not what we ordered. Without making any fuss we called the closest waiter we saw, which was Robin. My friend just asked her if this is the pizza that she ordered pointing it out on the menu. Robin smiled and said “No, this is not the pizza. Don’t worry I will sort it out” bear in mind Robin is not our waiter she was just close by when we called her to the table to ask about the pizza. As Robin took the wrong pizza, Clint was standing by the outside pizza counter with his back towards our table. At this stage he was eavesdropping (secretly listening to our conversation with Robin). Without turning around he loudly and agitatedly said to Robin “Robin, what’s up” At this point I was seriously annoyed with the attitude of how he ‘intervened’ he eventually came to the table and said they will change the pizza. The wrong order (pizza) was given by the waiter, not that it was a major issue though. The correct pizza was brought to our table. My friend and I were chatting and enjoying ourselves. We noticed that their were flies roaming and closed our food with the serviettes. We left the table for a few minutes for a smoke. When we returned to our table the flies were sitting on the serviette covered plates. No one came to check on us - as it is the norm in the hospitality industry to ask if the patrons are fine or if they need something from the menu, etc. If this was done we would’ve asked for a takeaway box in order to resolve the fly issue. When I mentioned this as one of the disappointments with Sandra, she abruptly responded “I am not responsible for your table” We requested Eddie to bring the bill - it was about 15:42pm. We explained to Eddie our experience at the establishment. We wanted to know who the manager is. He said we can speak to Sandra. At this stage Sandra was busy clearing a table not far from ours. She could hear our conversation with Eddie. She came to our table and asked “Is there a problem?” And I responded with Yes. She showed no interest of trying to find out what the problem is and was more upset that Eddie told us that she’s a supervisor. According to Sandra she’s only a waitress? When I told her about the terrible service from the time we arrived was really bad. She responded “excuse me” and I said to her you see how you handle a situation? Your attitude and tone of voice is the cause of the bad service review. All she said was “well I’m sorry that you feel like that, and we get very good reviews” As we continued explaining, she ‘apologized’ and I said to her I do not accept your apology as we did not deserve the attitude from her and Clint. Sandra than told us she will rather not tell Clint (who was standing a few meters away from our table and he could once again hear our conversation) cause he will not be handling the situation very good. She looked at Eddie and said “You know he’s not going to play and she’s only trying to avoid conflict between us and Clint. At this stage I was astonished that any staff member would say something like that whilst you are attempting to diffuse a possible poor service review. Clint came closer and asked Sandra what’s going on. She started by saying that I am unhappy and she apologized and I told her that I’m not accepting the apology. I don’t understand how you can have someone in a supervisory role but does not have a clue of what customer services entail. Remember we came to your establishment. It was not a favor or for charity. Clint and Sandra was giving the impression that they can do and say whatever they want. How can you as the management of such an establishment entrust your business in the hands of staff who are incompetent, rude, unprofessional and a clear lack of communication. I have been to numerous wine farms in Stellenbosch, Paarl, Franschoek, etc and I have always been impressed with the service. Unlike the experience at Neethlingshof. This review will not close your establishment, but I want to share this experience with my fellow wine tasters. With staff like Sandra and Clint you will definitely reap the rotten fruits (bad reviews). Highly disappointed.
0 replies
76 months ago
Complaint
On 02 December 2019 I visited YDE Tygervalley, as I was looking for a pants to go with a blazer I also bought at the same store. The said store had 1 pants with code 068.9340 luminous Emile. I needed a different size and requested assistance from one of the sales/ floor assistants (Lee) and requested that she enquire from the other branches if they have the required size. She checked on the system and told me that it is only available ‘up country’. I asked her how long it will take for the item to be delivered as I need the pants by 20 December 2019, for a wedding on the 21st. She said it will take up to 2 weeks for Tygervalley to receive the item. The store that had the pants in stock was Menlyn Park, Pretoria. I asked her to request the pants. She promised me that she will call me as soon as the pants arrive. On 15 December I visited the Tygervalley store again to follow up. The pants was not at the store and Lee told me that she cannot check on the system where exactly the item is. All she can see is the pants has been requested or blocked out on the system. She said I must give it time until Wednesday, 18 December 2019. On Wednesday I phoned the Tygervalley store as I still have not received any update or even a courtesy call. I spoke to a lady (she did not give her name) and I explained to her that I am waiting on a pants that was requested from Menlyn park. She asked me when did I request it and I told her on 02 December 2019, whilst I was in store on the said day. This lady told me ‘No sir it can take up to 3 weeks’. I was running out of time as the wedding was in 3 days. I checked online and I saw that if a customer request an item online it can take 3 - 5 days for delivery. Why is it taking so long for a store to store delivery????? I went to Canal Walk Yde and took a similar pants but in a light blue color. This was bought on 19 December 2019. While I was in the canal walk store I spoke to the manager and explained to her the story about the pants I requested from Tygervalley. She immediately called the Menlyn park store and spoke to the manager i.e. Lawrence. He told the lady that the pants was only requested from Tygervalley on 10 December 2019. My question is why did the Tygervalley store only request the pants on 10 December when I was in store on 02 December??? He also told the canal walk manager that the pants is still in store as the couriers did not come and collect the boxes. She told him that the store must follow up with the couriers and inform them that the store have items that must be collected. She phoned the manager at the Tygervalley store and informed her of the situation and that the pants is still in the Menlyn park store and the customer requested the pants on 02 December already. The Tygervalley manager told her that she unfortunately can not advise what happened with the request as Lee is not at work and she was booked off sick. On 02 January 2020 I went back to Tygervalley and spoke to the store manager. I asked her whether the pants had arrived. She went to the isle and came to the counter with the pants. My question to her was ‘Why hasn’t any one from the store phoned me to inform me that they received the pants ?’ She responded and said the other lady said the customer no longer need it. When did I say that I no longer want the pants??? No courtesy call yet again from the Tygervalley store!!! The manager from this store could’ve taken charge of the situation and find an amicable remedy to resolve the issue. They seemed unconcerned about the whole ordeal. Bearing in mind I was inconvenienced as I had to find a different pants which I could wear to the wedding. This is pathetic service from the so called Young Designers Emporium store. You pay astronomical prices for the clothes and this is the service you get!!! Tygervalley and Menlyn Park stores must be held accountable!!!
122 replies
102 months ago
Old Mutual iwyze_Agreement of Loss_Unsatisfied
I suffered a house burglary on 13 Sept 2017, and consequently lodged my claim with iwyze for the replacement of my 55” Samsung smart tv (was in sitting room) and 32” LG tv which was in the main bedroom. Not long after lodging my loss I received a call from an assessor i.e. Kreban Govender who now wanted to make an appointment with me as he will be flying to Cape Town from Johannesburg, to come and do an ‘assessment’ of the loss claimed by me. This is also an ex cop or at least so he says, and I have read other reviews of clients who also state that the assessor who came to assess the loss claimed is also ex cops. This seems to be a strategy of intermediation. He was rather adamant to make the appointment as he arrogantly told me that if I don’t accommodate him with the appointment the claim will not be attended to until he fly down and do the assessment. He came to my house, this was a couple of days after the burglary. The front door of the house including the security gate was forced open and as a result the door had to be ‘sealed’ from the inside until it could be fixed by the building Insurance. The assessor (K Govender) took photos of the inside of the burgled house, and had questions of what happened on the day of the break in. They have no empathy of sympathy for clients who go through such traumatic event. I was than advised that the LG tv will not be paid as part of the claim. This tv I own probably for the past 5/6 years. It was bought cash. The Reason for not settling the LG claim is they want proof of owner-shop, in the form of receipts or photos. My question to Kreban Govender was who takes photos of TVs??? And do you honestly expect the client to produce a receipt of 5/6 years ago??? I challenged them as it is the obligation of the insurer to ensure that they have the sufficient proof and inventory of clients, which is suppose to have been updated annually. I as customer have disclosed the items I would like to include when signing up initially with iwyze, especially items such as TVs. When I told him that I have been paying a premium which is inclusive of the cover for both TVs as I have disclosed both TVs, he advised that it does not suffice or confirm ownership. It is easy for this insurance company to accept your money every month but when you claim they will find every reason on earth why they cannot be held liable. Insurance is a cover which is bought on a month to month basis, hence th customers ability to cancel at any given time. These vultures act and make customers feel like thief’s when they lodge a claim. When I requested the call recordings I was told they had a power failure on the day and is unable to provide same. Honestly!!!! You are not dealing with uneducated fools. To date they have only settled on the 55” Samsung tv and still wanted to settle with R3000 less of the value of the tv. I had to d inquiries and discovered that the value they want to settle will not even replace my smart 55” tv. The agreement of loss was than revised and signed. I eventually found a photo of the remote (LG)who happens to be in a photo I took. I forwarded it to Kreban Govender and said the remote does not indicate the serial or model TV. Even though you can clearly see in the pic it’s a Lg tv remote. This is double punitive measures practiced by Old Mutual. I am utterly disgusted and disappointed in the service I experienced with old mutual, I would not recommend any person to do business with them, the staff that deal with these claims are not taking your interest as customer to heart, for them is saving money’s/ funds for the company which makes it of the premiums we pay!!!!! What a thuggish bunch of crooks!!!!
105 replies
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1 Star
4 (100%)