LB
Laetitia B
Active since Nov 2017
3
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3 reviews33 months ago
STAY AWAY FROM GIGA APPLIANCES IN PRETORIA EAST
August 2023 Moreleta Park Pretoria - Paid over R7000 to Boban (Bole) from Giga Appliances for "Gate and DB repairs", but didn't do the job paid for. Said he will refund in two payments, no payment has been made to date. Ignores calls, messages, etc. DO NOT MAKE USE OF GIGA APPLIANCES.
0 replies
82 months ago
Stay away from a Duratherm Geyser!
Terrible after-sales service. Don't expect them to answer any emails or phone calls for a warranty claim. Without hot water for a week & empty promises that they will send someone. Will never allow an insurance geyser installer to replace a geyser with a Duratherm geyser again. Will only make that mistake once.
210 replies
102 months ago
Extremely poor customer service experienced by Vitality after my ACL knee surgery
I have been struggling with a knee injury since January 2017 making it extremely difficult to achieve my weekly vitality goals of 900 points. However, no request was made to adjust the points to a more achievable goal during rehab/rest. The injury eventually resulted in a knee surgery after normal rehab could not get me back to normal. I had a knee surgery (ACL reconstruction and meniscus repair) on 12 October 2017. I submitted the details of my surgery to Vitality on 9 Oct (my medical aid is also with Discovery, so it was easy for them to validate and check it). I requested that my points be lowered to a more realistic goal of 300 points due to the severity of the operation and rehab required afterwards. It takes 4-6 weeks to walk without crutches; 4-6 months before I can engage in normal exercise activities and about 12 months before completely normal. It is not possible to HR related activities that allows one to achieve a goal of 900 points a week. I have not experienced Vitality's slogan: "Vitality is a wellness programme that encourages, facilitates and rewards you as you get healthier. We help you understand how healthy you are, provide tools and support so you can improve your health, and offer great incentives along the way. You will enjoy a variety of rewards as you get healthier and fitter". Neither the one where they state they “are committed to helping you on your wellness journey”. It took them 4 weeks to give feedback regarding my lower goal request. On 2 November I received feedback that my goal will be lowered until 28 January 2018 to 500 points. For 4 weeks I was unable to drive and walked with crutches and a brace, but to achieve a goal of 500 points I had to go to the gym 5 times a week as HR related exercises are impossible. I did not complain, but thanked them for decreasing the goal even though it is still extremely high. It is now 22 November, 22 days since the confirmation of a lower goal has been given and I have still not seen the effect. Since 4 Nov I have managed to achieve weekly goals of 500 points, but Vitality has not held their part. The goals has NOT been adjusted and kept at 500 as per received communication, but changed to 600 and 900 within 2 weeks’ time. If I send them an email, I get an automatic reply stating they will respond within 5 days. It’s been a complete waste of my time to try and resolve this. I feel I have wasted my shoe booster and vitality monthly contribution for the past year. I am disappointed in vitality’s response rate and effectiveness to resolve basic queries.
0 replies
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3 (100%)